Josh Hawkes | Page 2

The engine light I needed addressed is still showing after $599 in repairs so even though I appreciate the customer service mentality I am confused as to the outcome which matters most. I left a messag after $599 in repairs so even though I appreciate the customer service mentality I am confused as to the outcome which matters most. I left a message hoping to clarify. More

by DAVIDRALSOP Verified Customer Verified Customer

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Everything was good except the finance person. No explaining anything no copy given at time. Had to go back to get his only concern was see all extar thing. To day the guy was good No explaining anything no copy given at time. Had to go back to get his only concern was see all extar thing. To day the guy was good More

by STAHELI9378 Verified Customer Verified Customer

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Honestly, I struggled with this experience. I felt like it lacked clarity or transparency with the entire process. I was not clear on the rate I was going to be given, I wished I would have see I felt like it lacked clarity or transparency with the entire process. I was not clear on the rate I was going to be given, I wished I would have seen more details of the finance process and not just a few printed pieces of papers. I have seen other dealers leverage software to help showcase the prices and show more transparency. Also I'm not a huge fan of the added on tech that Brent Brown "adds to every vehicle" I'm not a huge fan of some sort of tech that gives your dealership insight on my vehicle after the purchase. I was told I'd be sent the details of the transaction yet 2 days after I had yet to receive anything. I had to follow up just to make sure what I remember signing was actually the truth. The entire finance experience happened and I couldn't see any of the numbers or what the total price was going to be. That was just communicated to me and I had to use my phone to look up a calculator to make sure it was accurate to what my payment would be. The lack of transparency was really frustrating. More

by jhart Verified Customer Verified Customer

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Tanner Peterson was our sales person and he went above and beyond for us. He found the car that met our criteria and he made himself available any time we stopped by to discuss it…even stayed late for us. and beyond for us. He found the car that met our criteria and he made himself available any time we stopped by to discuss it…even stayed late for us. He is an all around good guy and we would work with him again in a heartbeat. More

by HBODINE Verified Customer Verified Customer

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We were very happy with the service. Drew Brown was awesome—informative and helpful—I never felt pressured to buy a car. Drew Brown was awesome—informative and helpful—I never felt pressured to buy a car. More

by LAURALBROOKS Verified Customer Verified Customer

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We were referred to Todd robinson by neighbors who have worked through him for over 30 years. We were very pleased with Todd's friendliness, easy-going approach and knowledge of the cars and financing opti worked through him for over 30 years. We were very pleased with Todd's friendliness, easy-going approach and knowledge of the cars and financing options. More

by randel.mcgee Verified Customer Verified Customer

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Very helpful, though could improve on communication with customers. I’d give a 8/10 in communication- good but not amazing. We had a positive experience though factors out of anyone’s control delayed our ca customers. I’d give a 8/10 in communication- good but not amazing. We had a positive experience though factors out of anyone’s control delayed our cars arrival/readiness by over a week More

by Mzabinski Verified Customer Verified Customer

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Nathan is amazing! He single handedly has restored my faith in auto dealerships. Thanks to him, the over promising made by Josh in finance was honored due to Nathan’s He single handedly has restored my faith in auto dealerships. Thanks to him, the over promising made by Josh in finance was honored due to Nathan’s diligence and care for his customers. More

by JEFFS25 Verified Customer Verified Customer

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This was our first time purchasing a car from this dealership and we were very pleased with the experience. Sam was outstanding to work with. He was very helpful and gave us great advice. dealership and we were very pleased with the experience. Sam was outstanding to work with. He was very helpful and gave us great advice. More

by DAVIDFUNK4 Verified Customer Verified Customer

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Broc was great! Took us on a test drive to make sure it was the car we wanted. He went over different areas o the car make sure we knew how everything worked and if Took us on a test drive to make sure it was the car we wanted. He went over different areas o the car make sure we knew how everything worked and if we had any questions. As we took the test drive he went over mo information about the car and made sure we knew the differences between the year of the car we were driving versus the year of the car we wanted. Brock made sure all of our questions were answered and understood. We then met with Josh in financing! Again the same type of service and fast! Josh took his time to make sure we understood what we were signing and knew what options were available and allow us to make the decisions we wanted. There was know pressure as to what we should get with our car. He was very patient and very easy to work with through the whole process! We came back in a couple days later to wrk our some financing and met with Andrew, since Josh had the day off. Again, we were given the red carpet! When we walked out everything was finalize and all we needed to do was to wait for the delivery of our car! Would I buy a car from Brent Brown Toyota again? Yes we would, because of the service we received! More

by RES1C1PU Verified Customer Verified Customer

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