Josh Hensel
Josh Hensel at Newton Ford South

Josh Hensel | Page 8

Used Car Manager

Newton Ford South

2811 Hwy 231 N
Shelbyville, TN 37160

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74 Reviews

Josh grew up in Massachusetts and Connecticut, and has been married to Candace for 10 years. He has been in the auto industry for 8 years, and received numerous awards for his excellent customer service. In his free time, he loves golfing, reading, and spending time with his family.

Dealership Experience

8 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

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74 Reviews

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74 Reviews of Josh Hensel

June 01, 2018

Dealership Rating
Employee Rating

Very pleasant people. They made the experience very pleasant Very pleasant people. They made the process very pleasant and not a long drawn out process. I would highly recommend this company to anyone. Very plea More

by New car owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Cook , James Robinson

May 28, 2018

Dealership Rating
Employee Rating

Awesome people Went in to buy a truck looked around found what I wanted and they went to work and did a great job would recommend to anyone More

by Bighorn10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Higgins

May 23, 2018

Dealership Rating
Employee Rating

Unresponsive and shady dealership Made several attempts to get the defective vehicle serviced and repaired that I purchased last week with negative results. I was blown off several tim More

by KYLEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Abbondanza , Randy Evans, Anthony Green, Heath Hunt, Katie Rosenbaum, Bary - sales manager

May 24, 2018

Newton Ford South responded

Hi Kyle, Thank you for reaching out to us with your concerns. I am very sorry that you felt blown off by our sales staff and managers. I understand that you bought a pre-auction line ( PAL) vehicle, which is sold "as-is," and is advertised as such throughout the paperwork process. I am sorry if there was any misunderstanding in that process, but once you signed those documents that clearly state the vehicle as a PAL vehicle, you take responsibility for its condition and any subsequent repairs. Additionally, I understand that both yesterday and today both our Sales Manager, Barry, and Co-Owner, Mike, reached out you earlier today to discuss this with you and attempt to make this right. We have offered to buy the vehicle back, even to come pick it up for you so that you don't have to make that drive again. Additionally, we will give you $100 to cover the vehicle's inspection if you would rather get it checked before deciding whether to keep or resell the vehicle to us. If you get the inspection and make the decision by the end of the month, we will buy the vehicle back. Please reach out to Barry or Mike at 931-684-6800 at your earliest convenience to continue this discussion on how we can help you. Thank you so much, and I hope that you will let us continue to work with you! Sincerely, Katie R.

May 03, 2018

Dealership Rating
Employee Rating

Awesome This is my second time looking for a car and Lisa Cook help me see what i want and what I needed in a car. They were good and thorough. More

by Bria Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Cook , Nicholas DeLorenzo, James Robinson

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