Josh Herlo

I couldn’t be more pleased with the professional treatment we received. Our sales rep (Pasha) made the process totally painless. He was incredibly patient, helpful and extremely knowledgeable! I treatment we received. Our sales rep (Pasha) made the process totally painless. He was incredibly patient, helpful and extremely knowledgeable! I even had my blue-tooth paired before I left the parking lot even though it meant Pasha standing outside on the coldest day of the year to provide guidance. Did I mention that the store manager (Dimitri) provided us a quote via email and gave us a loaner so that we would have an extra car? Keep up the great service! More

Report | Print

I had an extraordinary experience at Gurnee Hyundai! Josue Aguilera did a wonderful job finding me the right car for me. And Ron Sedakis gave me the perfect deal, which just happened to be the deal brea Josue Aguilera did a wonderful job finding me the right car for me. And Ron Sedakis gave me the perfect deal, which just happened to be the deal breaker for me. I love my brand new midnight-blue Hyundai Venue. Highly recommend. Thanks again!!! More

Report | Print

I do NOT recommend that you purchase a car from this dealership. They use deceptive practices- for example, they advertised a car at a certain price on this website and then added close to $5000 worth o dealership. They use deceptive practices- for example, they advertised a car at a certain price on this website and then added close to $5000 worth of "accessories" to the price once we were at the dealership'. Salesman Roger D is nothing but a con man. Additionally, their customer service is perhaps the poorest I have ever seen. Leonides, in management, is condescending and disrespectful, and he blatantly lied about the ways that cars are priced- telling us that we just don't know how things are done in this industry. He is sexist and patronizing and you will leave the dealership feeling like you need a shower from the sleaziness. This is the worst experience I have EVER had with a car dealership- and I have bought many cars. More

Report | Print

Here is how the scam worked- The following happened to me. Mine was a simple cash deal, so I would imagine the amount of methods they could use to steal from the customer on a finance deal, is staggering. me. Mine was a simple cash deal, so I would imagine the amount of methods they could use to steal from the customer on a finance deal, is staggering. My first warning to you would be: USE A CALCULATOR. Whenever they put a bunch of numbers in front of you, with a total, add it all up yourself. If I would have done that, I would have squashed their scam immediately. Their numbers didn’t add up to the total. They hid hundreds of dollars of profit in there, for themselves. They won’t do such a big steal that you would notice it at a glance. It’s going to be a small enough percentage that you probably won’t spot it without a calculator. The salesman Rodger and the business manager Josh, conspired to pull off this scam. It wouldn’t work without both of their participation. Rodger insisted that he wouldn’t talk price, except in person. I don’t play that game, so I got him to give me they price that we agreed to, in writing, in a text. It had a document attached with my out-the-door number, that had the funny math I talked about. (Which I didn’t catch right away) My bill of sale had $500 of pure profit they were grabbing listed as a "windshield warranty", that no one mentioned, and I would not have agreed to, in a million years. Why didn’t I see it on the bill of sale before I signed? Because the finance manager Josh broke the law, by not going over each line item on the bill of sale, as the law requires, thus the “conspiracy of theft by deception” was committed. After the sale was concluded he handed my a flash drive with my bill of sale on it. Makes it very difficult for the customer to look at it until they get to a computer. It’s part of their shady plan. Rodger had an app on his phone that actually deleted all our text correspondence on MY phone, (as soon as he knew something was up). He didn’t count on the fact I printed them out beforehand. Thus I have a document which clearly shows the deception. When I got home I fired up the bill of sale and saw what had occurred right away. I got my $500 back only because I stopped payment on my check immediately, and explained their own scam to them. If you finance, they will already have your money, so good luck on any kind of refund, absent evidence of criminal behavior. More

Report | Print

They don't care about customers, they are all about your money. Stay away from them, go give your money somewhere else. They don't care to sell you a broken car. money. Stay away from them, go give your money somewhere else. They don't care to sell you a broken car. More

Report | Print

Kevin, assist me with a Rav4 Hybrid car today. I highly do appreciate him for his professionalism, dedication, courtesy, and his point of view on customers. He is a model product specialist. Viva. I highly do appreciate him for his professionalism, dedication, courtesy, and his point of view on customers. He is a model product specialist. Viva. Thanks so very much. I am so very excited to have you on this day. More

Report | Print

Andres was very helpful and easy to work with when buying out my lease highly recommended! out my lease highly recommended! More

Report | Print

Great experience with Pasha Nazarov. Purchased new Hyundai Santa Cruz. Very excited to drive it back to Texas Purchased new Hyundai Santa Cruz. Very excited to drive it back to Texas More

Report | Print

Andres was super helpful and easy to work with thank you very much for the fast and hassle free deal very much for the fast and hassle free deal More

Report | Print

Eliamar and Leo were amazing thanks for the new car really excited for the new Tucson really excited for the new Tucson More

Report | Print