Josh McFarland | Page 2

Josh was very through, informative and always presented as being a professional. He guided with the process unlike past dealings with Valley Chrysler. They could learn from Josh. as being a professional. He guided with the process unlike past dealings with Valley Chrysler. They could learn from Josh. More

by inspectorgadget1919 Verified Customer Verified Customer

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Great experience and good time management. Very well knowledgeable about the service industry and great customer service Very well knowledgeable about the service industry and great customer service More

by gcs_ent Verified Customer Verified Customer

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Every one here is helpful and easy to work with! Josh in the service department is awesome! Josh in the service department is awesome! More

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Very clean and friendly . I brought my wife's Jeep in for recalls. You did a software update on the Battery. THIS still no guarantee that my jeep will not catch fire. I brought my wife's Jeep in for recalls. You did a software update on the Battery. THIS still no guarantee that my jeep will not catch fire. More

by millhallconstr Verified Customer Verified Customer

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I had a wonderful experience with the service department! Josh took care of my vehicle, and made sure to keep me informed the entire time. Will definitely recommend them to any friends or family for future r Josh took care of my vehicle, and made sure to keep me informed the entire time. Will definitely recommend them to any friends or family for future repairs! More

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Got me in quick, and was very communicative as the process went on, as usual. process went on, as usual. More

by jimbenne Verified Customer Verified Customer

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Josh was amazing and my car was done in a timely matter, way before the promised time. way before the promised time. More

by hannah.perchinske Verified Customer Verified Customer

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Well, I'm not sure where to begin, I had my Ram towed to Klaben Dodge/Ram for damage that I admit that I caused. I spoke with Josh and he had the damage assessed and a quote was generated. I had to wait for Klaben Dodge/Ram for damage that I admit that I caused. I spoke with Josh and he had the damage assessed and a quote was generated. I had to wait for the money for the half down payment for parts to be ordered. I requested to inspect the damage to the truck before parts were ordered, specifically the Exhaust that was damaged and cracked and would need replaced. Josh said he would get back to me after speaking to the Tech. After that conversation with the Tech, Josh said that that although the exhaust was damaged it was not cracked or leaking so that was removed from the quote at my request. Flash forward about 7 days or so and the parts arrived and Josh would schedule the truck to be repaired and updates would be forwarded. So, on the day of the install I called the dealership service for and update and was informed the service Tech that did the original inspection totally missed the oil pan that a blind man would have found damaged and of course the tech was not working because of some medical/personal issues. I set up a time where Josh and the service dispatcher to inspect the damage to the oil pan. I inspected the damage and concluded that yes, the oil pan was damaged beyond repair and would have to be replaced. also, the transfer skid plate although damaged it did not require replacement and it was removed from the work order. Last but not least the gas tank had to be replaced due to damage, with that being said and not knowing how much gas was originally in the tank it was left on the low alarm fuel level, and it required 27 gallons to fill up. More

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Great communication, Josh kept in touch to keep me informed of what is going on with my car. Was able to get my car back to me as soon as possible. Thanks~ informed of what is going on with my car. Was able to get my car back to me as soon as possible. Thanks~ More

by ksinning Verified Customer Verified Customer

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They were up front and honest about the work that needed to be done. Any extra work they found they contacted me first before completing to see if I approved of the work. Josh did a fantastic job letting me to be done. Any extra work they found they contacted me first before completing to see if I approved of the work. Josh did a fantastic job letting me know what was going on. Great work !!!!! More

by jnrbecher47 Verified Customer Verified Customer

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