Josh McFarland | Page 2

Well, I'm not sure where to begin, I had my Ram towed to Klaben Dodge/Ram for damage that I admit that I caused. I spoke with Josh and he had the damage assessed and a quote was generated. I had to wait for Klaben Dodge/Ram for damage that I admit that I caused. I spoke with Josh and he had the damage assessed and a quote was generated. I had to wait for the money for the half down payment for parts to be ordered. I requested to inspect the damage to the truck before parts were ordered, specifically the Exhaust that was damaged and cracked and would need replaced. Josh said he would get back to me after speaking to the Tech. After that conversation with the Tech, Josh said that that although the exhaust was damaged it was not cracked or leaking so that was removed from the quote at my request. Flash forward about 7 days or so and the parts arrived and Josh would schedule the truck to be repaired and updates would be forwarded. So, on the day of the install I called the dealership service for and update and was informed the service Tech that did the original inspection totally missed the oil pan that a blind man would have found damaged and of course the tech was not working because of some medical/personal issues. I set up a time where Josh and the service dispatcher to inspect the damage to the oil pan. I inspected the damage and concluded that yes, the oil pan was damaged beyond repair and would have to be replaced. also, the transfer skid plate although damaged it did not require replacement and it was removed from the work order. Last but not least the gas tank had to be replaced due to damage, with that being said and not knowing how much gas was originally in the tank it was left on the low alarm fuel level, and it required 27 gallons to fill up. More

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Great communication, Josh kept in touch to keep me informed of what is going on with my car. Was able to get my car back to me as soon as possible. Thanks~ informed of what is going on with my car. Was able to get my car back to me as soon as possible. Thanks~ More

by ksinning Verified Customer Verified Customer

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They were up front and honest about the work that needed to be done. Any extra work they found they contacted me first before completing to see if I approved of the work. Josh did a fantastic job letting me to be done. Any extra work they found they contacted me first before completing to see if I approved of the work. Josh did a fantastic job letting me know what was going on. Great work !!!!! More

by jnrbecher47 Verified Customer Verified Customer

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Great service in the service dept. All went smooth and all experiences have been positive in all aspects do far. All went smooth and all experiences have been positive in all aspects do far. More

by TODD.PELFREY Verified Customer Verified Customer

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Josh kept us up to date every step of the way and made sure we understood. sure we understood. More

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Service advisor was very friendly and explained everything throughly. Made sure I understood any options available. everything throughly. Made sure I understood any options available. More

by suz Verified Customer Verified Customer

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Great experience! Everyone was very nice and helpful. Very clean and answers all my questions and concerns! Everyone was very nice and helpful. Very clean and answers all my questions and concerns! More

by stowmel2 Verified Customer Verified Customer

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This is the best dealership I have ever dealt with. They are honest, they follow up. They have the best employees ever! The service and sales departments are attentive; they pay attention to detail. I They are honest, they follow up. They have the best employees ever! The service and sales departments are attentive; they pay attention to detail. I would recommend this dealership to all my friends and family. My daughter and I have purchased and or leased vehicles from Klaben for over 15 years and are both very satisfied. Joe Hilliard in service and Justin Bolen in sales are the best. The Klaben family at all the dealerships are hardworking and always there if you need to talk with them. I wish the entire organization continued success. More

by guygategalinspectionservice Verified Customer Verified Customer

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Everything was very well done follow up was great delivery of car back to me was very nice. Highly recommend their service. delivery of car back to me was very nice. Highly recommend their service. More

by rdwnsx Verified Customer Verified Customer

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Joshua M in the service dept was just great. He was very polite, very professional and explained everything that was needed He was very polite, very professional and explained everything that was needed More

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