Timothy Beane

It’s been just over a week since I found my beautiful Jeep Compass at Klaben CJDR in Kent. I had such a positive experience at the dealership! Faith was an absolute pleasure to work with, and she was so Jeep Compass at Klaben CJDR in Kent. I had such a positive experience at the dealership! Faith was an absolute pleasure to work with, and she was so friendly and helpful - especially when it came time to switch over my insurance! Could’ve been a disaster with my lack of cell service in the store, but she handled it like a pro. I couldn't be happier - the vehicle itself makes me smile every day when I get in it. Faith has already followed up (as she promised) to make sure everything is going well. Also, Greg’s enthusiasm and excitement for me felt so genuine, and he managed to turn the chore of document signing into an enjoyable experience! I’m so grateful to everyone I interacted with - from Faith and Greg, to manager Tim, and even Richard Klaben, who was so kind and placed me in good hands with his team. More

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Beware! After manager Tim suggesting a Wrangler as a lease trading in a Grand Cherokee completely knowing my commute from Lake County to Strongsville (70 mil After manager Tim suggesting a Wrangler as a lease trading in a Grand Cherokee completely knowing my commute from Lake County to Strongsville (70 miles) to work and back. Turns out the vehicle is unsafe, hard to control, winds push it into other lanes making it a very fearful drive. After calling the dealership and explaining my fear of the car and its poor performance I asked if they could put me in a different vehicle. Since I had only been in lease for 3 months they said “We can’t, you’re in a contract. FALSE! After calling Stellantis Financial explaining my situation and relaying what dealership said that it was untrue. I could trade in vehicle though numbers would be different as far as payment. They were very concerned on the treatment I received that “we can’t, really meant we won’t!” She connected me to Jeep customer service and again explained what was going on, they too, concerned about the safety of vehicle and dismissing response from Klaben transferred me to Deacon’s Chrysler Jeep. A young man named Jeff answered the call, he listened to my dilemma of feeling unsafe, terrifying commute through downtown Cleveland etc., thankfully he had me come in, spent hours working with me for a vehicle I could drive and feel safe. Yes, I lost my down payment for the Wrangler, had to finance negative equity, but my safety has no price! So thank you Jeff Deacon for fixing a problem Klaben failed to do! More

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The process was quick and efficient, they answered all my questions and got me out of there with my new car in time to scoop my kids! questions and got me out of there with my new car in time to scoop my kids! More

by Katie20 Verified Customer Verified Customer

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Faith was outstanding, she’s easy to work with and was able to get me exactly what truck I was looking for. I’ve purchased now two vehicles with Faith and I’ll be a lifer at Klaben with Faith. You won able to get me exactly what truck I was looking for. I’ve purchased now two vehicles with Faith and I’ll be a lifer at Klaben with Faith. You won’t find anyone more caring, knowledgeable and personable. Thanks Faith! More

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My vehicle purchase at Klaben was an absolute great experience! My salesman Ken Harris was fantastic in every way possible. He took the extra time to answer all my questions about my new car and contin experience! My salesman Ken Harris was fantastic in every way possible. He took the extra time to answer all my questions about my new car and continues to be of great service by calling and checking to see if i need assistance with programming or extra features on my vehicle. I couldn’t be more pleased with the service I received! Very professional and courteous at Klaben, everyone there treated me like I was important! More

by BSWAG06 Verified Customer Verified Customer

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We bought a new Pacifica for Sharon last month then I brought one of my employees in and she bought one then last week I bought one! 3 cars in 30 days. Why from Justin??? He goes the extra mile. After cl brought one of my employees in and she bought one then last week I bought one! 3 cars in 30 days. Why from Justin??? He goes the extra mile. After cleanup finishes with the car he goes over it AGAIN! Justin makes sure you understand all the controls, sets up your phone and even helped move stuff from one car to the other. He called to check on us a couple days later to make sure all was good. Even helped transfer my insurance from one car to the other. If you want 110% service, this is your guy. Even set up my 1st service appointment! Thanks again to Justin, Steve Stephens and Tim Beane for the great service. More

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Ken Harris and team took very good care of us. I recommend them to anyone looking to buy a new vehicle. I found the new Hemi I wanted and left happy. Good luck they got you I recommend them to anyone looking to buy a new vehicle. I found the new Hemi I wanted and left happy. Good luck they got you More

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They always do what they’re supposed to. And if I. have a problem they make sure it’s fixed right. And if I. have a problem they make sure it’s fixed right. More

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Great people. Straight honest dealing. Good pricing. Good finance experience.good delivery process. Would highly recommend. Straight honest dealing. Good pricing. Good finance experience.good delivery process. Would highly recommend. More

by Fred Brown Verified Customer Verified Customer

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I recently purchased a 2023 Jeep Compass from Klaben Auto, and what really stood out to me was their integrity and commitment to customer satisfaction. My first visit with a different salesman didn’ Auto, and what really stood out to me was their integrity and commitment to customer satisfaction. My first visit with a different salesman didn’t go as planned—I ended up leaving feeling unsure about moving forward. However, Tim, the sales manager, reached out to me right away and genuinely wanted to fix the situation. He emphasized how important honesty, integrity, and customer satisfaction are to their team and truly went above and beyond to correct the experience. When I came back a few days later, the entire experience was completely different. Chris, my salesperson, was phenomenal—knowledgeable, personable, and easy to work with. (He even dropped my rental car off at enterprise down the street so I could drive my new Jeep home!) Joby in finance was just as great- friendly, honest, and made everything simple and stress-free. Tim, Chris, and Joby truly went above and beyond to turn my initial experience around. You can tell this team genuinely cares about their customers. I absolutely love my new Jeep Compass and will definitely be coming back in the future. I would highly recommend Klaben Auto to my friends and family without hesitation! More

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