Very professional, prompt, keeps you updated during the
process, answers all questions in detail. Suggest needed maintenance
process, answers all questions in detail. Suggest needed maintenance
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by allancarr
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2024 -
Tri State Nissan responded
Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.
The last couple invoices say I got a car wash…didn’t
happen. In addition, upon checking out and paying the huge bill for maintenance, I was notified that my lug nuts should be changed. You guys are the
happen. In addition, upon checking out and paying the huge bill for maintenance, I was notified that my lug nuts should be changed. You guys are the only place that has ever removed them for tire rotation. You messed them up. I replaced them and it ran me $140 for new one piece lug nuts and labor. That’s on you. It’s always something!
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by DOGFATHERX3
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2024 -
Tri State Nissan responded
Hello Nissan Customer,
I am sorry to hear of your unhappiness. My name is Jennifer Stead I am the Owner Loyalty Manager here at Tri-State Nissan. I understand the frustration of your situation and I am going to do a little research on it for you and see what we can do to remedy this situation as best we can. Please have a little patience as it might be end of business day before I am able to give you an update. Thanks for your honest review. We appreciate you being a valued Nissan Customer.
Thank you for taking care of this car.
It means a lot to me that a dealership gives quality service.
It means a lot to me that a dealership gives quality service.
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by MEnck34493
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2024 -
Tri State Nissan responded
Menck34493, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly.
Thank You,
Kind Regards,
Jennifer Stead
Owner Loyalty Manager
Tri-State Nissan
(540)771-3016
This dealership is always professional and pleasant.
I would highly recommend anyone needing work done to there vehicle to go here.
I would highly recommend anyone needing work done to there vehicle to go here.
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by j_hindman
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2024 -
Tri State Nissan responded
Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.
Pleasantly surprised that my parts were in stock…had to
replace a lost key fob with
replace a lost key fob with
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by nancymount
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Parts dept
Dec 20, 2023 -
Tri State Nissan responded
Hello Customer, We appreciate your feedback and your optimism with our parts and service department. We are happy that you found satisfaction in our customer service ability's. Our Team works very hard everyday to ensure every customer's complete satisfaction with their service appointment. Nissan will be reaching out requesting you to answer a detailed survey in customer satisfaction. Please feel free to let them know how truly amazing the staff are here at Tri-State Nissan. Thank you for being a valued Nissan customer.
Skyler met me at the door, got the truck in, in less than
a minute. I am a return customer so all my info is on file so using the vehicle information she looked it up and I was off to lunch in less than a m
a minute. I am a return customer so all my info is on file so using the vehicle information she looked it up and I was off to lunch in less than a minute. Called when the truck was ready and did some extra stuff I forgot to ask for initially. Truck was ready when I got there. 2 minutes with the cashier and I am gone. Go ahead and make that better, not going to happen. Thanks Skyler, thanks Tristate.
Hugh
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by hugh2
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2023 -
Tri State Nissan responded
Wow! Skyler and our team at Tri-State Nissan are overjoyed by your amazing feedback! We're delighted to have you as a return customer, and it's fantastic to hear that Skyler's efficiency and attention to detail made your experience seamless. Providing quick and thorough service is a priority for us, and we're thrilled that we could meet your expectations. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future. Safe travels, and thanks for choosing Tri-State Nissan!
I gave all good ratings; however, I don't appreciate
being required to write an essay in order to submit it. I won't rate the dealership again in the future..
being required to write an essay in order to submit it. I won't rate the dealership again in the future..
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by 2TDDAVIS
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2023 -
Tri State Nissan responded
We truly appreciate your positive ratings, and we're sorry for any inconvenience caused by the review process. We value your feedback, and rest assured, your input is important to us. We're constantly working to improve our processes, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, feel free to reach out. Thank you for choosing us, and we look forward to serving you in the future!
Dec 15, 2023 -
Tri State Nissan responded
Hello, We are glad to hear of your satisfaction with your service visit and for your review and 5 star rating of our advisor and service department as a whole. We apologize for the lengthy requirement's to complete this review. Unfortunately, it is not designed by Nissan, however it is a little piece of what keeps this dealership thriving and assisting all our valued customers with every vehicle need. We appreciate your time in filling out this review and hope you keep spreading the word of your satisfaction in our work. We are proud to know that you are a member of our valued customer family. Thank you for your support.
I paid for a diagnostic exam of my truck.
$92 at the service counter. I laughed when I read the mechanic tech's comments after I left. No fuel pressure gauge connectors available in the shop.
$92 at the service counter. I laughed when I read the mechanic tech's comments after I left. No fuel pressure gauge connectors available in the shop. So it was never checked. Everything from the shop was an educated guess as to a fuel filter and or fuel pump issue. So I guessed the same thing before I arrived. That is why I brought the truck in for a definitive diagnostic exam. But I didn't get what I was expecting. SMH. I should not have paid for a guess.
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by DRUNKSLAYER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angel may have sold a truck, we will see.
Dec 15, 2023 -
Tri State Nissan responded
Hello, We are sorry to hear that you were not satisfied with your service visit. We do try our best to ensure that every customer leaves satisfied and most importantly that their issues are resolved. I pray that we can resolve this issue for you. If there is anything we can do please let us know. We are always here to help. Thank you for being a valued customer
Appreciate the quick service and great customer service.
I was advised of potential future items to check on my next visit but not needed now.
I was advised of potential future items to check on my next visit but not needed now.
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by WINCHESVA
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2023 -
Tri State Nissan responded
We appreciate your kind words! Quick service and excellent customer service are priorities for us, and it's fantastic to hear that you had a positive experience. Keeping you informed about potential future items is part of our commitment to transparency and proactive care. If you ever have more questions or need assistance, don't hesitate to reach out. Looking forward to serving you again on your next visit!
Dec 15, 2023 -
Tri State Nissan responded
Hello, Thank you for your positive review and 5 star rating. We are pleased to hear that our service department continues to shine in customer service. They work hard everyday to ensure that each and every customer walks out of here happy and most importantly satisfied with their visit. Thank you for being a member of our Nissan valued customer family.
I have been coming to this Service Center since 2010.
I am impressed with the employees knowledge and friendliness. I am always kept informed about anything surprising that shows up. I shall continue
I am impressed with the employees knowledge and friendliness. I am always kept informed about anything surprising that shows up. I shall continue to take my vehicles here.
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by KAMEELPERD1954
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jennifer Stead
Nov 16, 2023 -
Tri State Nissan responded
Thank you for your loyalty since 2010! We truly appreciate your trust in our service center. It's wonderful to hear that our team's knowledge and friendliness have made a positive impression. We're committed to keeping your vehicles in top shape and providing you with the best service possible. Looking forward to many more years of serving you!
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