Josh Toler

If you are going to buy a vehicle at Randy Marion Subaru, you need to do two things: Ask specifically for Josh Toler in sales, and brace yourself for Keeley Murphy in the finance office. I recently purch you need to do two things: Ask specifically for Josh Toler in sales, and brace yourself for Keeley Murphy in the finance office. I recently purchased a 2026 Subaru WRX Premium for my son. My experience with my sales consultant, Josh Toler, was an absolute 10/10. I am a very detail-oriented buyer; I calculate my own taxes and fees down to the penny and negotiate strictly on the Out-The-Door price. Josh was incredible. He didn't play the typical dealership games, he didn't try to hide numbers, and he was completely transparent. He even communicated with me on his actual day off to ensure my exact target price was approved and ready for a 5:00 PM closing. He is honest, straightforward, and earned every bit of a 5-star rating. Unfortunately, the Finance Manager, Keeley Murphy, completely ruined the vibe of what should have been a celebratory milestone. We went into the back office with our agreed-upon numbers and our down payment ready. The second we politely but firmly declined his pitch for extended warranties and protection packages, his entire demeanor flipped. The friendliness instantly vanished, and he became completely dismissive and cold. It was a very obvious *"let's just get this over with"* attitude, treating us like a chore he had to rush through simply because we weren't buying his high-margin extras. He then tried to stall the delivery by claiming we didn't have the "proper" insurance binder required to release the car. We didn't let that stop us—we simply went online and generated the exact required insurance documents right then and there. Yet, even after handing him exactly what he asked for to finalize the deal, his attitude remained completely checked-out and transactional. It is incredibly disappointing that after such a smooth, honest negotiation with Josh, the final step of the process was handled by someone who clearly stops caring about the customer experience the second they realize they aren't making a back-end commission. **The Verdict:** Go see Josh Toler. He will treat you with respect, work hard for you, and shoot you straight. But when it is time to sign the paperwork, be prepared to hold your ground, double-check your math, and don't let Keeley Murphy's dismissive attitude ruin the excitement of your new car. More

by davidwaizer Verified Customer Verified Customer

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Frank was amazing to work with. Everything was so smooth. Easiest car buying experience ever. Highly recommend Everything was so smooth. Easiest car buying experience ever. Highly recommend More

by CATHYSCIRE Verified Customer Verified Customer

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Best staff and friendly service anywhere! So take from me, save yourself the time and trouble of going all over town looking for a great new or used vehicle. They have the best available at g So take from me, save yourself the time and trouble of going all over town looking for a great new or used vehicle. They have the best available at good fair prices and excellent service. More

by workmand3 Verified Customer Verified Customer

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This was without a doubt one of the finest examples of a slaes team getting me together and putting together a really fantasric deal. Every problem had a solution. Just really easy honest reliable people. I slaes team getting me together and putting together a really fantasric deal. Every problem had a solution. Just really easy honest reliable people. I will buy there again If you see a bad review from me that's south charlotte subaru i got the reviews mixed up. They weren't at all interested in helping us! Make the drive. Go to the good guys More

by carolinasoundnc Verified Customer Verified Customer

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Very pleased with Josua Toler and his service, the rest of the staff we dealt with were very professional, I would recommend this dealership to everyone. of the staff we dealt with were very professional, I would recommend this dealership to everyone. More

by brian422615 Verified Customer Verified Customer

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