Joshua Dabney

From my initial phone conversation with Wally, to driving off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my satisfaction. Before reaching out to Suburban Ford of Waterford, I had visited several other dealerships that provided unfriendly service and a cold buying experience. In contrast, Wally’s approach felt personalized and special. He promptly addressed every question and concern, keeping me informed about every step of my trade-in process. Wally truly understands his customers’ wants and needs. If there were a way to give 10 stars, I would. You’ve earned a lifetime customer! More

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Suburban Ford employees were quite easy to work with and the facility was quite impressive. the facility was quite impressive. More

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I bought out of state and had them take extra pictures, it was excactly as discribled. Ed Rogin did great job with questions and concerns. I would defineatly do business with him again. it was excactly as discribled. Ed Rogin did great job with questions and concerns. I would defineatly do business with him again. More

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I bought out of state site unseen and they took extra photos and answered any questions I had.Ed Rogin did a very good job and I would purchase from him again. Overall satisfied photos and answered any questions I had.Ed Rogin did a very good job and I would purchase from him again. Overall satisfied More

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Most excellent experience of purchasing a vehicle in my life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed purchase all in 2.5 hours! Cannot recommend enough! More

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Sold me a car that overheated at some point before I drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me. I would not recommend this dealership to anyone. Sold me a car that has nothing but issues and don't seem to car to take care of the customer or help out even though they sold a car to me with multiple problems. I wish I would of never went to the dealership not a very good place to purchase a vehicle More

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These guys were awesome. Ryon Merglewski kept me updated constantly through the buying process and he was attentive to all the small details. He was humble, kind, and prof Ryon Merglewski kept me updated constantly through the buying process and he was attentive to all the small details. He was humble, kind, and professional. He worked really hard to find me just the car I was looking for and he maximized all the credits he could get for me. More

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James helped me find a used car that checked all the boxes! He let me test drive a couple and make a no-pressure decision. I couldn't have asked for a better rep! boxes! He let me test drive a couple and make a no-pressure decision. I couldn't have asked for a better rep! More

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Something is wrong with the windshield this dealer had installed. I bought it with a cracked windshield and the understanding that they’d replace it when I got home from my trip. Since it’s replacement my installed. I bought it with a cracked windshield and the understanding that they’d replace it when I got home from my trip. Since it’s replacement my wipers no longer ride flat to the windshield and large portions of it centered on my lines of sight are not cleared of rainwater More

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Loved working with Melissa Young, she was an absolute pleasure. She was very personal, caring, affective & got the job done. pleasure. She was very personal, caring, affective & got the job done. More

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