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Joshua Fernandez
Joshua Fernandez at Greenway Kia East
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Joshua Fernandez | Page 5

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.5
82 Reviews
4.5

82 Reviews

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82 Reviews of Joshua Fernandez

May 13, 2024

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Everything was great they were very helpful and knowledgeable in each field that I had to know More

by COWBOYWILLIAMS
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Recommend Dealer
Yes
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May 14, 2024

Greenway Kia East responded

Seeing your rating of Greenway Kia East made our day. Thank you for taking the time to share!

May 13, 2024

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The door lock on the passenger front side was not fixed. Bring it back today More

by GARYINGLIS
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Recommend Dealer
No
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May 16, 2024

Greenway Kia East responded

Gary, I am very sorry to hear about the continued issue you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. We look forward to resolving this concern during your follow-up visit. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 12, 2024

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Joshua was very friendly and communicative. He made the entire visit go smoothly. Great customer service. I was in and out in less than an hour! More

by jmjacox007
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Yes
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May 13, 2024

Greenway Kia East responded

We're delighted to know that Joshua provided you with excellent service and made your visit a smooth one at Greenway Kia East. Thanks for sharing this positive feedback, we appreciate it!

May 11, 2024

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Le quiero felicitar por su gran manejo y orientación en la reparación de mi auto. Excelente servicio. More

by ESTIVEN45
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Yes
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May 13, 2024

Greenway Kia East responded

Gracias por sus amables palabras! Nos alegra saber que tuvo una experiencia positiva con nosotros en Greenway Kia East. Esperamos verle de nuevo pronto!

May 10, 2024

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Have brought my car in 3 times now with no resolution. Most recently they had it for 2 days without even updating me, just to find out they weren’t even working on it since they had to order a piece. More

by JUSTAPRETYFACE
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Recommend Dealer
No
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May 16, 2024

Greenway Kia East responded

I'm sorry to hear about your experience. It's important for us to keep our customers updated, especially when it comes to delays like this one. We'd appreciate the opportunity to discuss this further and work toward a resolution with you directly. Please reach out at your earliest convenience so we can address any concerns you may have had during these visits - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 09, 2024

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Location isn’t good with communication. Minimal notes on documentation. Don’t proactively call to let you know car is ready. Don’t seem to care about issues until escalated. More

by ABENJAM2
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hector Rodriguez

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May 16, 2024

Greenway Kia East responded

I'm sorry to read about your experience. Communication is key in our business and it's clear we've missed the mark here. We appreciate you bringing this to our attention, as feedback like yours helps us improve. Please reach out directly so that we can discuss any issues further and work towards a resolution together - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 08, 2024

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Thank you very much for taking excellent of my Kia Sorrento. I feel confident taking my car to you!! More

by CINDYLOUGAIR
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Carlos Alejo, Shelby Bishop, Mathew Westberg, Fiyin Adeyeye, Hector Rodriguez

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May 08, 2024

Greenway Kia East responded

Cindy, it was a pleasure to assist you with your Sorrento's service needs! We appreciate your confidence in Greenway Kia East and your five-star review!

May 07, 2024

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Very customer friendly very good explain they washed my car when the service was done More

by nascarjs6
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Westberg

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May 07, 2024

Greenway Kia East responded

Thank you for your confidence in Greenway Kia East Service. We are grateful to have you as a customer!

May 05, 2024

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Joshua excelente persona siempre dando el mejor trato a los clientes y muy atento a todo lo que se le ofresca More

by ysinell
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Recommend Dealer
Yes
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May 06, 2024

Greenway Kia East responded

Ysinell, gracias por sus palabras amables sobre Joshua y nuestro equipo en Greenway Kia East. Nos alegra saber que tuvo una experiencia positiva de servicio con nosotros!

May 04, 2024

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Excelente atención al cliente…mi visita al dealer fue por un recall en mi Kia Río 2013 y termine haciendo un Léase con luigui Nicoloso…. Excelente trato More

by Veronicaperich
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Luigui Nicoloso

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May 06, 2024

Greenway Kia East responded

Gracias por compartir su experiencia con nosotros en Greenway Kia East, Veronica. Nos alegra saber que Luigui le ayudó a hacer un lease después de venir para el servicio de su vehículo. Disfrute de su nuevo carro!

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