Joshua Marquis | Page 11

Great service experience I took my car in for the 5k maintenance and tire rotation. Joshua went over what they would cover and do. I explained that I came from out of town and I took my car in for the 5k maintenance and tire rotation. Joshua went over what they would cover and do. I explained that I came from out of town and he promptly told me about their pickup and deliver service that is available during the week. What an amazing service this is, for those of us with hours that don't permit us to come during the week. He also called me when they found a problem with my tire and explain what had happened and how best to fix it. My visit was a very positive experience and customer service was great! More

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Friendly and efficient Another great service experience! Have been a customer for many years and have always serviced my vehicles here. Consistent each and every time. Very Another great service experience! Have been a customer for many years and have always serviced my vehicles here. Consistent each and every time. Very pleased, thanks! More

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My 1st experience w/service dept. Took my ES350 in for three minor problems and could not be more pleased with wait time, how I was treated and job completed and to add icing, my cost Took my ES350 in for three minor problems and could not be more pleased with wait time, how I was treated and job completed and to add icing, my cost was 0 and I left with the customary courtesy wash. This is one terrific dealership. More

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Staff and Service 5* From the moment we walked in to your service area your staff was attentiive, kind and extremely thorough in explaining our extended warranty and what From the moment we walked in to your service area your staff was attentiive, kind and extremely thorough in explaining our extended warranty and what it covered. My husband and I were pleasantly surprised at how down to earth and supportive the staff were to our needs. Bought the car at another Lexus dealership and we agreed next time we purchase a Lexus it will be at IRA in Manchester. Thank you! More

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Initial 5000 mile service Easily scheduled and very pleasant to deal with. The car was immaculately cleaned as a by-product. I was quite impressed with Josh Marquis, the serv Easily scheduled and very pleasant to deal with. The car was immaculately cleaned as a by-product. I was quite impressed with Josh Marquis, the service employee with whom I dealt. More

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Smooth coordinated service Scheduled routine service plus another issue on line. Josh, our service consultant was on top of our issues, The part needed was in stock and insta Scheduled routine service plus another issue on line. Josh, our service consultant was on top of our issues, The part needed was in stock and installed quickly. Great job on the part of the staff! More

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Pleasant, trusting, and confident My husband and I have been customers for 17 years and have purchased 4 cars through this dealership. We continue to be impressed with the professiona My husband and I have been customers for 17 years and have purchased 4 cars through this dealership. We continue to be impressed with the professionalism, superior service and open communication we have experienced with the staff. More

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Great service I've been working with Lexus of Bedford for a number of years. The service is always excellent. But during the early visits, it was clear that they I've been working with Lexus of Bedford for a number of years. The service is always excellent. But during the early visits, it was clear that they were told to sell, sell, sell. I wrote them a note complaining about this after I went in for an oil change, had to wait for about a half hour before I even met with the service rep who spent about 20 minutes (maybe not quite) being friendly and telling me all the additional things we could do. All I needed was an oil change. During the following days, I got three email messages and a couple of phone calls to follow up. It was just an oil change. In any event, I did send a note and I was pleased the next visit to see that they moved things right along. No big upsell. I've stayed with them for about 6 years now, and glad I did. Josh is great to work with. More

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IRA Lexus Rocks I have always been pleased with the service and the people here. Very efficient, even on busy days! I wouldn’t do business any where else for my car. I have always been pleased with the service and the people here. Very efficient, even on busy days! I wouldn’t do business any where else for my car. More

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Very smooth- No issues! eveyone was friendly and very helpful- We service our Lexus at another dealership because I am employed there. Otherwise, I could be convinced to use eveyone was friendly and very helpful- We service our Lexus at another dealership because I am employed there. Otherwise, I could be convinced to use the Lexus service for our ES350. More

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