Joshua Ware | Page 12

Appreciate the great service and attention to detail. Great facility also. Thank you very much for your time! Great facility also. Thank you very much for your time! More

by AJ SRT8 Verified Customer Verified Customer

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Great overall service, and was done in a timely manner. I would gladly recommend you guys to any of my friends. I would gladly recommend you guys to any of my friends. More

by ROGJ Verified Customer Verified Customer

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A 30 minute state inspection took 3 hours, with an appointment. Please do better. If you have a delay, let the customer know. appointment. Please do better. If you have a delay, let the customer know. More

by christopher.t.henning Verified Customer Verified Customer

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great service and communication- only negative is almost 2 hours for oil change is a bit long 2 hours for oil change is a bit long More

by scottb2269 Verified Customer Verified Customer

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I was extremely disappointed at how poorly I was treated when having some work done on my Jeep. I typically use a privately owned shop for my work, but due to a more complex repair chose Southern. There was when having some work done on my Jeep. I typically use a privately owned shop for my work, but due to a more complex repair chose Southern. There was limited communication surrounding diagnostics and repairs with a text asking me to approve repairs after closing time. I had to text to ask for my car back on both occasions. There was no discussion or calls so I ended up borrowing a vehicle to go to the shop to see what was happening to my Jeep. Not knowing what time they closed, I stopped in as soon as I got out of work. The manager had returned to the shop after a salesperson apparently called him to tell him I needed my car. He stormed into the shop upset with me for being there and when I tried to calmly explain that I didn’t know anything about my Jeep and that I needed it for the next day, he told me it would be a Lot of work for him to find paperwork and that I was out of line for being there. This escalated quickly to him yelling at me from across the dealership and shop before I could even ask any questions. I was so flabbergasted at this person yelling at me for being there that I thought I was being pranked. I assured him that I was not there to fight just pays and get my Jeep, and that was met with him continuing to try and fight with me by shoving papers around his desk and him storming off when I asked what work was completed. I’ve never been treated so unfairly and immaturely in my life. The incredible disrespect and unprofessionalism of this manager was completely disgusting. My family will not return to this business and we will share our experience with our friends so they. An avoid being treated so horribly, a simple repair turned into a nightmare. If I hasn’t had my husband on speaker to listen to this altercation, I don’t think anyone would believe something so odd and terrible like this could happen. I am so disheartened after this traumatic experience and will not buy from Southern for my future vehicles. More

by A. Jette Verified Customer Verified Customer

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Very professional and friendly. . Making sure that all my needs are met for my truck! . Making sure that all my needs are met for my truck! More

by Jeanjohnson Verified Customer Verified Customer

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Friendly fast service with detail quality inspections. Have OME in stock. Good service hours that works for me.. Have OME in stock. Good service hours that works for me.. More

by roaddog640 Verified Customer Verified Customer

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I used the Jeep application to schedule my service very, very convenient and the service was awesome and quick. very convenient and the service was awesome and quick. More

by keithbimmer Verified Customer Verified Customer

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The service department was courteous and great! But the issue with my AIR BAGS Was Not complete! Now I have to return it in the morning and leave it that leaves me stranded without a vehicle. I thi But the issue with my AIR BAGS Was Not complete! Now I have to return it in the morning and leave it that leaves me stranded without a vehicle. I think they should have rentals there for people like me. More

by Michael Verified Customer Verified Customer

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Margarita was my service manager who went above and beyond providing me with excellent service on my 2013 Jeep Cherokee. She was patient, kind and most helpful in handling all concerns about my 4 wheel beyond providing me with excellent service on my 2013 Jeep Cherokee. She was patient, kind and most helpful in handling all concerns about my 4 wheel drive problem. When I went to pick up my Jeep upon completion- I found a large scratch on the right front bumper that was not there when I brought it in. Margarita took responsibility for the scratch happening while at the dealership and I appreciated her honesty greatly. Cleon then came out and inspected the scratch and took care of the problem immediately. He then offered to wash the Jeep and upon completion I was on my way in a clean, safe and reliable car once again. I thank all at Chrysler Jeep Dealership for their patience, helpfullness and honesty. It was a pleasure doing business with you. More

by MERMAID1122 Verified Customer Verified Customer

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