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Josiah Hermann
Josiah Hermann at Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Josiah Hermann

Service Advisor

Russ Darrow Chrysler Jeep Dodge RAM of West Bend

2617 W Washington St
West Bend, WI 53095

Contact Me
4.4
48 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Specialties & Trainings

Mopar Certified

4.4

48 Reviews

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48 Reviews of Josiah Hermann

August 10, 2025

Dealership Rating
Employee Rating

Great service & I really appreciated the video that ya'll do to show the tires, suspension, etc... no other dealership I know of does this. More

by berdinek0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Seagran

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Aug 10, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 09, 2025

Dealership Rating
Employee Rating

Sold me a jeep that looks amazing on the outside but needs 2600 worth of work. I dont even want the jeep anymore if I can figure out how to give it back I would More

by SHYDEAN1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Corey

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Aug 13, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

August 08, 2025

Dealership Rating
Employee Rating

Thank u helped us and try understand communicate better because we both deaf..We are happy..Imforgot name who help3d us jeep..but pls say thank him from us..Jeep seem doing good so far..He did wax and poli More

by DOGLOVER4876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Falconer, Joseph Scallorn , I don't know who which Jose??he did w us last time jeep bought..

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Aug 08, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 01, 2025

Dealership Rating
Employee Rating

My service experience was very good and my service advisor was excellent. Would recommend the dealership More

by BARBARASTANFORD8765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wisneski, Jordan Seagran

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Aug 01, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 29, 2025

Dealership Rating
Employee Rating

It was fantastic The guys got me in quick they asked a few questions about services I may need like a tire rotation or my air filters needing to be changed got it all done quick I was out faster than I ex More

by JMILLER69
Recommend Dealer
Yes

Other Employees Tagged: Josiah Hermann

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Jul 29, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

July 27, 2025

Dealership Rating
Employee Rating

Waiting for service writer, poor experience. Dirty vehicle inside and out after the service was performed. More

by Sspaeth64
Recommend Dealer
No

Other Employees Tagged: Josiah Hermann

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Aug 02, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 23, 2025

Dealership Rating
Employee Rating

Willing to help their customers no matter what it takes. Dennis the service manager was great with his communication and help to get me in the vehicle I needed. More

by TIMPILLSBURY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wisneski, Jordan Seagran

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Jul 23, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

July 23, 2025

Dealership Rating
Employee Rating

There was no courtesy vehicle. They did not look at ALL filters in the car. Just because it’s a free oil change doesn’t mean I should be given the bare minimum service. When I bo More

by AJSTRAUB1
Service Time
Service Communication
Recommend Dealer
No
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Jul 26, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

AJ, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 22, 2025

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Employee Rating

Great service, nice people. I was very happy with the out come. Keep me updated. More

by ericka.maki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Seagran

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Jul 22, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

July 17, 2025

Dealership Rating
Employee Rating

Awesome energy, helpful and very efficient! Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit More

by Brittany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Schmidt, Tony Cesario , Joe in service was amazing!

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Jul 17, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

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