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Josiah Hermann
Josiah Hermann at Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Josiah Hermann

Service Advisor

Russ Darrow Chrysler Jeep Dodge RAM of West Bend

2617 W Washington St
West Bend, WI 53095

Contact Me
4.4
63 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

1 yr, 11 mos

Specialties & Trainings

Mopar Certified

4.4

63 Reviews

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63 Reviews of Josiah Hermann

January 11, 2026

Dealership Rating
Employee Rating

Staff was really nice but the technicians didnt air out my tires when they rotated them as the rear of my cargo van has different minimum PSI than the fronts do More

by ROSARIO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 14, 2026

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

December 20, 2025

Dealership Rating
Employee Rating

We have buying cars from this dealership since it was first opened in the 1960’s. Have always had good service. More

by D-DPIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Domask

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Dec 20, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

December 08, 2025

Dealership Rating
Employee Rating

Friendly and very helpful staff. Great service. Great pricing and fair with our trade in More

by BRANDTKYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Falconer, Dennis Wisneski, Jordan Seagran

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Dec 08, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

December 07, 2025

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Employee Rating

Even though my car didn’t need the service I made the appointment for, the service technician had air put in my tires and was so kind to answer the questions my daughter had about my car. Exceptional ser More

by weareback61
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wisneski, Jordan Seagran

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Dec 07, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

November 10, 2025

Dealership Rating
Employee Rating

Don’t have a clue what they’re doing why would you wait until after I I’ve left to send me a video of a gasket leak under my caravan then call it to my attention when I was there More

by DCNICHOLS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dennis Wisneski, Jordan Seagran

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Nov 13, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

November 07, 2025

Dealership Rating
Employee Rating

Very disappointing. . I was promised I would be in and out in 5 minuets. An hour later I had to demand my keys back. They would not give them to me because someone had no More

by ddreigle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dennis Wisneski, Jordan Seagran

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Nov 10, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

October 29, 2025

Dealership Rating
Employee Rating

I arrived at 11 for oil change The girl at counter was terrible she diverted my appointment to 2 hours with her disrespectful attitude she should be removed. Her name is Tiffany not sure I will ever retur More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dennis Wisneski, Jordan Seagran , Tiffany

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Nov 01, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Kathy. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

October 26, 2025

Dealership Rating
Employee Rating

I had my truck in for service, they did not only do an excellent job, but they gave me a video I asked for explanation and they had the mechanic come out and explain and show the results I was blown away More

by Smb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Steinert, Tori Abel, Dennis Wisneski, Jordan Seagran , Service people

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Oct 26, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

October 14, 2025

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Employee Rating

Quick, prompt, extremely courteous, throughly articulate and very polite. Thank you for the kind service More

by timothygriese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wisneski, Jordan Seagran

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Oct 14, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

October 10, 2025

Dealership Rating
Employee Rating

Service on hornet sucks made car leave high after recall was done not happy with this won't be taking car back More

by dave_mcgrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Oct 13, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

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