Josue Cruz | Page 12

I bought an used 2018 Ford Expedition for my wife’s birthday. My wife is 9 months pregnant and can’t travel the 1 hour drive to the dealership. When I got home with the vehicle I had to detail the vehi birthday. My wife is 9 months pregnant and can’t travel the 1 hour drive to the dealership. When I got home with the vehicle I had to detail the vehicle again due to all the trash, stuck candy, chips, etc. throughout the whole car. I also had to order more parts that should have been on the vehicle. I purchased these parts from our local Ford Dealership. To top it off, we were told that we would have to drive the car all the way back to the dealership because our vehicle’s A/C did not work correctly. Once again, my wife is 9 months pregnant (due to be induced in less than a week) and can’t leave the city we live in. We were told we would have to figure a vehicle situation because it may take a while to fix. Well we took the Expedition to our local mechanic to fix the A/C because I can’t afford to bring my wife home from the hospital in a hot vehicle. Come to find out…..the vehicle didn’t have any Freon. After several hundred dollars later, we have a fixed A/C so I can bring my wife home in a cool car. I am so frustrated with this whole car buying experience and how difficult it has been. I understand it was a used car but it also should be a car that we shouldn’t have to have detailed, buy more parts for from our local dealership and also take in to get the A/C fixed. I failed to mention we still have not made our first monthly payment because the vehicle is so new to the family. I will definitely not be returning to this dealership due to our frustrations. More

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Josue Cruz was the man!!!! Very knowledgeable, was able to answer about a million questions I had. Mr Cruz was a life savor on possibly the worst day I’ve had all year. My other vehicle had broken down twi to answer about a million questions I had. Mr Cruz was a life savor on possibly the worst day I’ve had all year. My other vehicle had broken down twice within a three hour window, and I had to walk over a mile to the dealership. Joe made the process painless. More

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They were quick and efficient and willing to work with us. Josue was a great help! The process was easy. The overall experience was enjoyable. us. Josue was a great help! The process was easy. The overall experience was enjoyable. More

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Overall a great experience. Only issue was $500 military discount. Cruz stated only eligible for Active Duty. Not true! Needs to be offered and applied immediately to all eligible members. discount. Cruz stated only eligible for Active Duty. Not true! Needs to be offered and applied immediately to all eligible members. More

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Great timing kept everything nice and easy and we’re very passionate to get you in the vehicle you desire all while keeping tge process respectful and professional. passionate to get you in the vehicle you desire all while keeping tge process respectful and professional. More

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Great personnel. Large, diverse selection of vehicles. Relatively quick process. The location is convenient too. It is easy to get to and easy to find. Relatively quick process. The location is convenient too. It is easy to get to and easy to find. More

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This is the second time I have purchased a vehicle from this dealership, great customer service always willing to work with you so you can be a proud owner of a reliable Ford. this dealership, great customer service always willing to work with you so you can be a proud owner of a reliable Ford. More

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Muy buena atención muy atentó Josue todas las dudas aclaradas muy buen entendimiento todas las demás personas que nos ayudaron con el papeleo nos atendieron muy bien aclaradas muy buen entendimiento todas las demás personas que nos ayudaron con el papeleo nos atendieron muy bien More

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We knew what we were looking for, we called Grand Prairie Ford, Cruz answered the phone and helped us get into our new truck the very same day. Excellent work Cruz! You should be awarded Salesman of the year Ford, Cruz answered the phone and helped us get into our new truck the very same day. Excellent work Cruz! You should be awarded Salesman of the year for the quick turn around and very efficient in sales and all around great attitude! What a pleasure to work with such a professional. We are blessed you answered the call early before most people even get to work. Thank you for making this transaction smooth and seamless. One more thing, the gentleman that walked my husband through the workings of the electronics and other things on the vehicle was exceptional! He deserves a 5 star! Even the young man that came to finish the details of cleaning things on the inside of the truck, was a great blessing! He deserves a 5 star also. More

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Process was super easy. I drove in from out of state because of the price and the ease of the transaction. Cruz was great to work with. because of the price and the ease of the transaction. Cruz was great to work with. More

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