Josue Lopez | Page 3

Great service department! I love this dealership! My current vehicle is the third I have purchased from them. The service department provides excellent service. They are courte I love this dealership! My current vehicle is the third I have purchased from them. The service department provides excellent service. They are courteous and accommodating, making customers feel comfortable. I have recommended this dealership to several coworkers and they have also purchased vehicles at Toyota of Tampa Bay More

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Poor managed, overworked service department I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has c I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has changed in the past year. Although it appears they have made changes to the service dept.. The service is anything but. June 27th 2016 I purchased 03 Echo. I came in with a coupon they mailed to me for a free tire rotation. I also wanted balancing that I new I was going to have to pay for. This service advisor tries to sell me everything under the sun. I tell him twice that the car has only has 15,000 MI. They charge me $62.00 for balancing.I later call the service advisor, he gives me a 50.00 card to use their. Today I visit for a oil change. They can't do it until next week. Today is Thurs, not a holiday weekend. I also tried scheduling online, I wait 5 days, no return call. I'm at Whesley Chaple Toyota now. I know we're I will be doing business for now on. More

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Rav4 Purchase I originally went in for service of my 07 Avalon, and Josue Lopez kept me informed throughout that process - excellent service! While waiting for the I originally went in for service of my 07 Avalon, and Josue Lopez kept me informed throughout that process - excellent service! While waiting for the repairs, Mohamed met us and showed us new Avalons and Rav 4s, at our request. He offered me a deal too sweet to pass up so we bought a new 2015 Rav 4. He is an excellent salesman and explained all the key features of the vehicle. When we got to Finance, Franklin Millan also took great care of us and gave us a deal on financing and added maintenance. Through it all he was professional and courteous. He did a great job! Those three employees should be employee of the month for their respective areas! Great dealership! More

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