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Journey Dewey
Journey Dewey at Corwin Ford of Tri-Cities

Journey Dewey | Page 5

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

Contact Me
4.9
72 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

3 yrs, 8 mos

Languages Spoken

English English

4.9

72 Reviews

Write a Review

72 Reviews of Journey Dewey

January 06, 2026

Dealership Rating
Employee Rating

The rear shocks were noted as needing replaced by the quick lane service. My truck 2025, still under warranty, was scheduled to replace those parts by Journey More

by DDIET5601
Recommend Dealer
Yes

Other Employees Tagged: Journey Dewey

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Jan 06, 2026

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Angela Hancock, Service Manager

January 02, 2026

Dealership Rating
Employee Rating

Oh yes Journey is always a pleasure to see and talk to. Working through different situations and getting satisfaction for the customer! Thanks. More

by MI-LIVINGSTON
Recommend Dealer
Yes
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Jan 02, 2026

Corwin Ford of Tri-Cities responded

Thanks for sharing about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

December 31, 2025

Dealership Rating
Employee Rating

Very friendly and communication was great. Had all my questions answered and wasn't pressured into anything. More

by Giftoffaithforever
Recommend Dealer
Yes

Other Employees Tagged: Journey Dewey

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Dec 31, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Angela Hancock, Service Manager

December 22, 2025

Dealership Rating
Employee Rating

They were very helpful working with insurance getting the claim submitted and work started. Journey was very thorough and quick to respond More

by Lauramberry
Recommend Dealer
Yes

Other Employees Tagged: Journey Dewey

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Dec 22, 2025

Corwin Ford of Tri-Cities responded

Thanks for sharing your thoughts about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

December 21, 2025

Dealership Rating
Employee Rating

Journey was great, but the last two times in, my problem has not been fixed or is worse. More

by JWJANOSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 29, 2025

Corwin Ford of Tri-Cities responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Angela Hancock, Service Manager

December 21, 2025

Dealership Rating
Employee Rating

It was good very professional and helpful Journey is the best, very knowledgeable and great customer service. Corwin Ford is lucky to have such a talented team member. More

by CHARLESHILL2602
Recommend Dealer
Yes

Other Employees Tagged: Journey Dewey

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Dec 21, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

December 09, 2025

Dealership Rating
Employee Rating

Service was adequate, but ever since they let Jesse go from the service department I feel like I don’t get that personalized service that I’m used to and I don’t have trust in the guys that are behind the More

by tony.schwab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jesse Gutierrez, Angela Hancock, Tina Beaver

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Dec 10, 2025

Corwin Ford of Tri-Cities responded

Thank you for this feedback, Tony. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Angela Hancock, Service Manager

December 05, 2025

Dealership Rating
Employee Rating

The diagnosis gave me good options to consider On which investment to make. I'm planning on pushing my truck to 400,000 miles and Corwin Ford is helping me get there. More

by Rhall0912
Recommend Dealer
Yes

Other Employees Tagged: Journey Dewey

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Dec 05, 2025

Corwin Ford of Tri-Cities responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Corwin Ford of Tri-Cities, we look forward to having you as a valued customer for many years to come! Angela Hancock, Service Manager

November 15, 2025

Dealership Rating
Employee Rating

I really appreciate the effort to get all OEM equipment on my van working properly. I really like the dealership and the support they give to their employees allowing them to do a good job. All work was More

by Vanman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 15, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 15, 2025

Dealership Rating
Employee Rating

Journey Dewey was great to work with. She is what great customer service looks like. More

by Kyle Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 15, 2025

Corwin Ford of Tri-Cities responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Corwin Ford of Tri-Cities. We look forward to having you as one of our valued customers for many more years to come! Angela Hancock, Service Manager

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