Journey Dewey | Page 6

Journey is excellent and goes beyond in customer service. She is very knowledgeable and her experience makes all the difference. She is a keeper so make sure she gets a bonus for all she does for Corwin Ford She is very knowledgeable and her experience makes all the difference. She is a keeper so make sure she gets a bonus for all she does for Corwin Ford. More

by BOYD.HATHAWAY Verified Customer Verified Customer

Report | Print

This dealership is just ok. They do not seem to have the greatest and careful employees (it took a service rep at another dealer in a different town to diagnosis the problem) in They do not seem to have the greatest and careful employees (it took a service rep at another dealer in a different town to diagnosis the problem) in the Quick Lane and when we had to have the transmission replaced at just under 75000 miles. Angela Hancock in Service is the best person to deal with. She has been very fair with us. More

by GRTORREY Verified Customer Verified Customer

Report | Print

Zero communication until I had to physically show up in front of advisor. Didnt want to answer phone or texts. Supposidly called me and left message. No idea whos number she had. Wasnt mine or curtis. Curt front of advisor. Didnt want to answer phone or texts. Supposidly called me and left message. No idea whos number she had. Wasnt mine or curtis. Curtis also said he did not recieve voicemail and had no idea his truck was done till i called him and informed him. A software update recall that we were told would be done same day was not completed in same day. Scheduling gal said they were fast. Journey apparently said they are not fast at all. Kind of call bull on that. Techs that worked on car and retreaved our truck were friendly. Service advisor was not. Maybe because I was already upset by the time I finally got ahold of someone. More

by Kdoshier Verified Customer Verified Customer

Report | Print

Appreciate you all. You rock! And Roll! See y’all again soon. Tires look great. You rock! And Roll! See y’all again soon. Tires look great. More

by CALEBWPETERSON1 Verified Customer Verified Customer

Report | Print

I feel that the cost for fixing my issues was very expensive. Charging $211 per incident is extreme. expensive. Charging $211 per incident is extreme. More

by DON.RAE Verified Customer Verified Customer

Report | Print

I just did my oil change at Corwin Ford Tri-Cities and had a great experience! Everything was quick, smooth, and professional. Noah took great care of me, super friendly, helpful, and made sure my vehicle had a great experience! Everything was quick, smooth, and professional. Noah took great care of me, super friendly, helpful, and made sure my vehicle was ready to go in no time. I really appreciate the great service for the past 5 years and I will keep coming back. More

by LAU1AYALAA Verified Customer Verified Customer

Report | Print

Dealership was staffed with very capable very friendly people! The facilities was clean and professional looking. They made a trip that started off horrible (truck break down on highway out of town ) into people! The facilities was clean and professional looking. They made a trip that started off horrible (truck break down on highway out of town ) into as pleasant situation as they could. Staff helped us secure a hotel as it took more than one day to get us back on the road with a new tow vehicle and transportation to a from their facility. We are very pleased with the choice of our new truck. More

by rdtward Verified Customer Verified Customer

Report | Print

Tina did a great job she got me in and out of there very happy happy More

by RUMBLEBEE2013 Verified Customer Verified Customer

Report | Print

The dealership, quick lane lube department. Is a dream to work with they get you in and out fast the text message that you receive about what’s recommended for your vehicle is very much appreci Is a dream to work with they get you in and out fast the text message that you receive about what’s recommended for your vehicle is very much appreciated. The service and technicians attitudes are great. Its also nice that the technicians are detailed and don’t leave oily residue on your car when they are done. More

by Tylerm1701 Verified Customer Verified Customer

Report | Print

Journey really good to deal with answering text in timely manner. The mechanic gets the job in the same manner manner. The mechanic gets the job in the same manner More

by Bob_home Verified Customer Verified Customer

Report | Print