Joy Chilcoat

I had a really good and smooth experience trading in and buying another car at BMW Silver Spring. Amit was extremely knowledgeable and very easy to work with. His passion for BMW cars really came through an buying another car at BMW Silver Spring. Amit was extremely knowledgeable and very easy to work with. His passion for BMW cars really came through and he helped me make a better informed decision. I wanted to also thank Joy for working with me on my trade in. She went above and beyond in the service department in trying to get my front differential fixed. Ultimately she helped me decide on trading it in. More

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⭐️⭐️⭐️⭐️⭐️ Absolutely phenomenal experience with BMW of Silver Spring from start to finish. The entire team was professional, transparent, and genuinely focused on making the process smooth and enjoyabl of Silver Spring from start to finish. The entire team was professional, transparent, and genuinely focused on making the process smooth and enjoyable. A special shout-out to Debbie, our saleswoman, who was nothing short of outstanding. She was knowledgeable, patient, and truly listened to what we wanted. No pressure, no games — just clear communication and exceptional service every step of the way. You can tell she takes pride in her work and in representing the BMW brand. We are absolutely in love with our 2025 BMW M5 — an incredible car delivered by an equally incredible dealership. The experience exceeded our expectations, and because of that, we already know this won’t be our last purchase here. If you’re looking for a dealership that values relationships, professionalism, and top-tier customer service, BMW of Silver Spring is the place to go. Highly recommended, and we’ll definitely be back again Soon! More

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The dealership is very clean, professional and they value the customers time. Mr. Amit Thanki was excellent! the customers time. Mr. Amit Thanki was excellent! More

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My 2021 BMW X5 45e suddenly showed a drivetrain malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was w malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was worried about how expensive hybrid-related diagnostics and repairs could be. I finally scheduled a service appointment at BMW of Silver Spring, where Joy Chilcoat has been my trusted advisor for past visits. I arrived for my Monday 9:15 a.m. appointment expecting a long day, but their technician, Dong Phong, diagnosed the problem very quickly. He and Joy explained that it was an EME failure fully covered under Maryland’s TZEV warranty, including parts and labor. That level of clarity and reassurance meant a lot, especially with a hybrid system. With the Thanksgiving holiday approaching, Joy let me know that loaner vehicles were unlikely to be available. Even so, when I called mid-week, she was incredibly empathetic and escalated the request to her manager, Joe Diss. Thanks to both of them, I was able to pick up a loaner the same day—which helped tremendously with family visiting for the holiday. Joy has been excellent with consistent updates, clear explanations, and overall care throughout the repair process. Dong’s quick and accurate diagnosis saved me a lot of stress, and Joe’s support made a big difference. I highly recommend BMW of Silver Spring and their service team. Their professionalism and customer focus truly stand out. More

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Great service from start to finish. My service advisor, Delfin green was fantastic. He went above and beyond to keep me updated and made sure I had a positive experience. They even wash My service advisor, Delfin green was fantastic. He went above and beyond to keep me updated and made sure I had a positive experience. They even washed and vacuumed my car for me as a courtesy. The service department really goes out of its way to make the service experience seamless!" att Merlin santana More

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The customer service is marvelous, and they will welcome you to the BMW family. Thank you Christian for your love and kindness. you to the BMW family. Thank you Christian for your love and kindness. More

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BMW of Silver Spring is one of the best dealerships I have dealt with. The staff members I dealt with, from sales to finance to service were very good and very helpful. They listened carefully and addres have dealt with. The staff members I dealt with, from sales to finance to service were very good and very helpful. They listened carefully and addressed my questions and concerns to my fullest satisfaction. I will chose BMW of Silver Spring in a heartbeat! I just purchased my second vehicle from Edwin at BMW of Silver Spring, this time a BMW iX. Edwin made the process smooth, easy, and enjoyable once again. His knowledge, professionalism, and attention to detail are unmatched — I highly recommend working with him. More

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If you want someone who will the extra mile to help you, please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do. please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do. More

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Joy Chilcoat is the best service employee ever. She cares about the customer first & it satisfaction. She cares about the customer first & it satisfaction. More

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My windshield was recently replaced by the excellent team. Thank you for the service provided today. team. Thank you for the service provided today. More

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