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Juan Buentello
Juan Buentello at Access Ford of Corpus Christi

Juan Buentello

Service Advisor

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

Contact Me
4.6
808 Reviews

Dealership Experience

26 yrs, 6 mos

Industry Experience

26 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.6

808 Reviews

Write a Review

808 Reviews of Juan Buentello

June 07, 2025

Dealership Rating
Employee Rating

Marisol and maintenance staff were verry attentive and helpful we appreciated how we were treated. More

by AREOCT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Bolster, Rick Lerma, Terry Harris, Diana Castillo, George Gonzalez, Jesika Mejorado, Patti Fitzgerald, Christopher Lindsey , marisol

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Jun 09, 2025

Access Ford of Corpus Christi responded

Thank you so much! We're glad to hear Marisol and the maintenance staff at Access Ford of Corpus Christi took great care of you. We appreciate your feedback and look forward to serving you again!

June 03, 2025

Dealership Rating
Employee Rating

Dealership is excellent. We have bought at least three new vehicles. We’ve never had any problems. The best thing I like is they have an excellent workshop. They all work tog More

by YGUERRERO361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Golden Gonzales, Adam Ayala, JR Velasco, Trent Marks

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Jun 04, 2025

Access Ford of Corpus Christi responded

Thank you for sharing your positive experience with Access Ford of Corpus Christi! We're delighted to hear that our team and workshop have consistently met your expectations. We look forward to serving you again in the future!

May 30, 2025

Dealership Rating
Employee Rating

They have done a great job. Ford on the other hand has not provided all parts for all recalls More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bell Gonzalez was amazing

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Jun 02, 2025

Access Ford of Corpus Christi responded

Thank you for your 5-star review of Access Ford of Corpus Christi! We're glad to hear our team has done a great job, and we appreciate your patience as we work through recall part availability from Ford.

May 21, 2025

Dealership Rating
Employee Rating

The Service Department does not follow Best Practice by calling you before doing the work when the actual work is higher than the quote when you check in your vehicle More

by MYLINDA_HOWELL_2005
Recommend Dealer
No

Other Employees Tagged: Trent Marks

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May 22, 2025

Access Ford of Corpus Christi responded

Mylinda, thank you for your feedback. I’m sorry to hear about your experience with our service department. We strive to communicate clearly and get approval before any additional work is done, especially when costs exceed the original estimate. Please reach out to me directly at adamrodriguez@lithia.com so I can better understand what happened and work with you to improve your experience. Sincerely, Adam Rodriguez Service Manager adamrodriguez@lithia.com

May 15, 2025

Dealership Rating
Employee Rating

Service dept is top notch! Great service snd courtesy especially from Marisabel! She’s always a pleasure! More

by o.lopezjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marisabel

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May 16, 2025

Access Ford of Corpus Christi responded

We're delighted to hear that Marisabel and our service department at Access Ford of Corpus Christi provided you with top-notch service! Thanks for the kind words.

May 11, 2025

Dealership Rating
Employee Rating

Service was great, done in a timely manner and professionally delivered. I will gladly be returning More

by TMCOWBOYUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Marks

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May 12, 2025

Access Ford of Corpus Christi responded

Thank you for the 5-star review! We're thrilled to hear that your service was timely, professional, and delivered as expected. We appreciate your trust in Access Ford of Corpus Christi and look forward to welcoming you back soon!

May 09, 2025

Dealership Rating
Employee Rating

Everything was very thorough and clear to understand. Good job by all parties involved with my maintenance. More

by JCUSTER86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Marks

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May 09, 2025

Access Ford of Corpus Christi responded

We're delighted to hear that your maintenance experience was thorough and clear at Access Ford of Corpus Christi. Thanks for the positive feedback!

May 02, 2025

Dealership Rating
Employee Rating

Zero follow up and zero progress. I took it to San Antonio after having it at Access for over 4 weeks. North Park in San Antonio text me twice a day to let me know the progress. More

by rickfrogers
Recommend Dealer
No

Other Employees Tagged: Juan Buentello

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May 05, 2025

Access Ford of Corpus Christi responded

Rick, thank you for taking the time to share your experience. I understand how important clear and consistent communication is during the service process, and I regret that your visit didn’t meet that standard. We always aim to provide timely updates, and I’d like to look into what happened in your case to ensure better communication moving forward. If you’re open to it, please reach out to me directly at adamrodriguez@lithia.com—I’d appreciate the opportunity to connect with you personally. Sincerely, Adam Rodriguez Service Manager adamrodriguez@lithia.com

April 26, 2025

Dealership Rating
Employee Rating

Service provider didn't care one bit about my problems with a NEW truck with 5k miles. Blown engine at 5k miles. No remorse or empathy. No metal or support in anyway. I was just another number at this dea More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Trent Marks

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Apr 29, 2025

Access Ford of Corpus Christi responded

Thank you for taking the time to share your experience. I'm very sorry to hear about the challenges you’ve faced and the frustration it has caused. This is certainly not the level of service we aim to provide. I would appreciate the opportunity to speak with you directly and see if there’s anything we can do to address your concerns. Please feel free to reach out to me at adamrodriguez@lithia.com. Sincerely, Adam Rodriguez Service Manager adamrodriguez@lithia.com

April 23, 2025

Dealership Rating
Employee Rating

I like to go to access ford in callallen they always give good customer service. More

by CINDYLOU3529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Access Ford of Corpus Christi responded

Thank you for the kind words! We're so glad to hear that you consistently receive great customer service at Access Ford of Corpus Christi. We appreciate your loyalty and look forward to seeing you again soon!

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