Juan Buentello

The Service Department does not follow Best Practice by calling you before doing the work when the actual work is higher than the quote when you check in your vehicle calling you before doing the work when the actual work is higher than the quote when you check in your vehicle More

by MYLINDA_HOWELL_2005 Verified Customer Verified Customer

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Service dept is top notch! Great service snd courtesy especially from Marisabel! She’s always a pleasure! Great service snd courtesy especially from Marisabel! She’s always a pleasure! More

by o.lopezjr Verified Customer Verified Customer

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Service was great, done in a timely manner and professionally delivered. I will gladly be returning professionally delivered. I will gladly be returning More

by TMCOWBOYUP Verified Customer Verified Customer

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Everything was very thorough and clear to understand. Good job by all parties involved with my maintenance. Good job by all parties involved with my maintenance. More

by JCUSTER86 Verified Customer Verified Customer

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Zero follow up and zero progress. I took it to San Antonio after having it at Access for over 4 weeks. North Park in San Antonio text me twice a day to let me know the progress. I took it to San Antonio after having it at Access for over 4 weeks. North Park in San Antonio text me twice a day to let me know the progress. More

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Service provider didn't care one bit about my problems with a NEW truck with 5k miles. Blown engine at 5k miles. No remorse or empathy. No metal or support in anyway. I was just another number at this dea with a NEW truck with 5k miles. Blown engine at 5k miles. No remorse or empathy. No metal or support in anyway. I was just another number at this dealership. My business nor myself will ever be back to this dealership. I also plan on letting as many people as I can of the bad service at this dealership. More

by Nate Verified Customer Verified Customer

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I like to go to access ford in callallen they always give good customer service. good customer service. More

by CINDYLOU3529 Verified Customer Verified Customer

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It took a long time but that's because it was an electrical pblm. Amanda was great. electrical pblm. Amanda was great. More

by valid_email_address_needed Verified Customer Verified Customer

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Very courteous service Dept. It was very easy settling up an appointment. When I arrived they promptly filled out the necessary forms and preceded to work on my truck. On a scale It was very easy settling up an appointment. When I arrived they promptly filled out the necessary forms and preceded to work on my truck. On a scale of one to ten, I give a Twelve More

by WAYNE.WESTBROOK1958 Verified Customer Verified Customer

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Staff was courteous and took care of my needs. Thank you to the associate who helped me set up my appt. I waited for a good while for this. I appreciate you all. God Bless you all. I know if I nee Thank you to the associate who helped me set up my appt. I waited for a good while for this. I appreciate you all. God Bless you all. I know if I need anything for my truck I can count on you to help me. I will be going back soon to replace my key. ❤️ More

by Florinda Zamora Verified Customer Verified Customer

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