Juan Flores | Page 34

Rachel was a pleasure to work with. She went above and beyond She was so helpful and helped I’d through a tedious experience of buying a car. Cudos to het beyond She was so helpful and helped I’d through a tedious experience of buying a car. Cudos to het More

by KJRBUCS Verified Customer Verified Customer

Report | Print

Everyone was very friendly and met my needs. When I told Maz what I wanted he did not try and push something more expensive he brought me right to what I said I needed. Such a refreshing change from most p Maz what I wanted he did not try and push something more expensive he brought me right to what I said I needed. Such a refreshing change from most places that are always trying to “Up Sell” More

by claudia_crawford Verified Customer Verified Customer

Report | Print

"Z" was amazing he was on point! This was the quickest purchase I've made. I really appreciate the way he made sure to understand what I was lookin for and met my needs. I have always leased an equinox b purchase I've made. I really appreciate the way he made sure to understand what I was lookin for and met my needs. I have always leased an equinox but now I love my new Blazer. Z rocks!!! More

by patricedbolar Verified Customer Verified Customer

Report | Print

Sales team moved the sale through. Salesman informed us Air was missing freon after I finished signing papers. But sold me a Brand new vehicle with a A.C. that was inoperable. Still in service department. Air was missing freon after I finished signing papers. But sold me a Brand new vehicle with a A.C. that was inoperable. Still in service department. Placed in waiting area during high Covid-19 spikes to wait for a answer as to when its fixed and real problem with truck. After waiting 2 and a half hours and finding out service department was closing they found a loaner vehicle. The vehicle was dirty had pet hairs in front and rear of vehicle. More

by Carlos Northern Verified Customer Verified Customer

Report | Print

We received such exceptional, personal, proficient, professional service! We are beyond happy with our new purchase and thrilled to have met our sales team Zeyad, Nada, and Juan Flores. We will tell ou professional service! We are beyond happy with our new purchase and thrilled to have met our sales team Zeyad, Nada, and Juan Flores. We will tell our family and friends about the wonderful service we received once again at Ferman. Beyond Excellence !!😊❤😊 More

by sparkleaka Verified Customer Verified Customer

Report | Print

Very good service and attention.Good price and good communication,employees are friendly the place very clean and tidy satisfied with my purchase.Thanks for the good attention. communication,employees are friendly the place very clean and tidy satisfied with my purchase.Thanks for the good attention. More

by cyanelis Verified Customer Verified Customer

Report | Print

Great experience. Very friendly staff was not stressed out at all and I love my new car. I actually came in to get my 2013 Sonic LTZ oil changed when I was approached by Nada about the trade value of my c out at all and I love my new car. I actually came in to get my 2013 Sonic LTZ oil changed when I was approached by Nada about the trade value of my car and car choices. I got the malibu the one on the showroom floor. I said are you serious and they said yes that one is yours and they drove it out the building. I felt like I won the lottery. Nada and 'Z" YOU TWO ROCK. More

by phylliswilkerson Verified Customer Verified Customer

Report | Print

Hector was awesome from the very beginning. He listened to what I wanted and showed great knowledge of his product. Definitely coming back. Great job to what I wanted and showed great knowledge of his product. Definitely coming back. Great job More

by nicksnoles Verified Customer Verified Customer

Report | Print

I have to say, I went to another dealer that I won't call out on their lack of "Courtesy" and while the sales person was great, the other staff I encountered and the way they treated me made me reconsider my out on their lack of "Courtesy" and while the sales person was great, the other staff I encountered and the way they treated me made me reconsider my purchase. So, I came in to Ferman on a Sunday, with an idea that I would just check out the certified used Traverse I had seen on the website, and take a little time to continue shopping as well as make a decision. I know my credit is pretty bad and I haven't worked on it enough to be where I need to to purchase a vehicle easily, despite working on paying things off for a year now, but with the addition of a third child to our family, the third row just couldn't wait anymore. I came in with a large down payment that I had saved, and was prepared to be treated like I would expect any sales person who is dealing with someone with my financial situation to treat me, but to my surprise, Brandon treated me like any other deal, even after I mistakenly walked into the new sales building! He was very honest, personable, and so incredibly helpful! He ran back and forth between the used and new buildings, got the Traverse and handled the deal while My husband and I sat comfortably at his desk and didn't have to do much of anything! The process was so smooth, and he even told me what my credit score was and gave me a realistic picture of what it looks like to the dealership, assuring me that it really wasn't even as bad as I thought. I felt valued and positive, and I felt so great that I was able to take the first of many steps to continue improving my credit and eventually be able to purchase a new vehicle! Honestly, the quality (a price) of the Traverse made me fall in love instantly, and the reason I decided to purchase right then was 100% because of how non-invasive and willing to help Brandon was. He stayed even through some of the AFC Championship (GO Bucs!) that he was clearly decked out in Bucs gear and I can guess was wanting to watch, and I didn't even realize ti or feel rushed to make a decision in any way because he was so patient and kind. I really felt like he leveled with me and my husband, and our needs and helped us meet them efficiently and effectively! Juan in finance was super pleasant and had no problem working with me and my financial situation, and made me feel like a normal person as well, by not making me feel like he was "doing me a favor" as the other dealership had acted for a car of the same price range, simply by trying to get a loan for me, despite having $10,000 to put down on the vehicle. He also was extremely personable, and got me approved on a Sunday, which the other dealership said wasn't possible. It was truly a seamless and great process for me, and I may just be a Chevy girl for life now! I had never considered Chevy before, as I had a relative who retired from a CEO position out of country for Ford, but this experience and the people who made me feel like a human, really made all the difference. Sales through service is a truly powerful concept when practiced effectively, and both Brandon and Juan exemplified that in every aspect! I know I didn't get a new car, but I can assure you, I will next time, and I'll be referring anyone who's in the market to the people at Ferman, specifically Brandon, for years to come! Thank you so much! More

by visciabia Verified Customer Verified Customer

Report | Print

Me and my wife were in the market for a 2021 Silverado. We had first contact with Marckell Johnson, he was polite and very friendly as well as knowledgeable! It was so pleasant to have a good experience bu We had first contact with Marckell Johnson, he was polite and very friendly as well as knowledgeable! It was so pleasant to have a good experience buying a vehicle. We love our new Silverado. I'll definitely be back to buy my next new vehicle from him! All around great experience. Very happy customer Michael Allen More

by Michael Allen Verified Customer Verified Customer

Report | Print