Juan Garcia

We purchased the 2026 Kia Sportage Hybrid SX Prestige with the shadow matte gray exterior on August 31st. We did not know anything about matte paint and I thought it was a different color and style, but with the shadow matte gray exterior on August 31st. We did not know anything about matte paint and I thought it was a different color and style, but knew nothing about the level of care and maintenance it requires because I have not seem it much because it is only used on around 5% of vehicles in the US. Also, this is the second vehicle we have purchased from this dealership in the last six months. We leased the same car (different paint), a few months earlier. While waiting for the finance person, my wife and I sat down with the accessories person. We were told by the accessories person, Donny, that he recommended a coating to protect the matte finish because it cannot go through a car wash or the paint will be ruined. This was concerning because we knew nothing about matte finish so we were asking questions when David, who was working with us on financing, stepped out of his office to tell us we could use touchless car washes and it would be fine. This was a relief so we proceeded. When we took possession of the vehicle we asked Colton about the paint and he handed us a printed care guide, saying the information on how to care for the car was in there. That was it, we figured we could drive it like normal and not use car washes with brushes or rollers and it would be fine because that is what the experts at the dealership told us. When reviewing the guide from Kia a couple of days later while looking into caring for matte finish, I learned that caring for the car requires a completely different routine and that automated car washes would ruin the paint, which is not what we were told. This type of finish can only be cleaned by hand with certain chemicals and only rubbing/wiping it a certain way with specific products or the finish can be damaged or ruined. Also, minor scratches can't be fixed simply. After finding this out, I spoke with Bob Soucheray (Internet Sales Manager) to share my frustration with being explicitly misinformed, stating we are not happy and would have purchased a different car had the reality of caring for a matte finish been explained to us. This is especially true since we would not have bought the vehicle if we knew going through a car wash was not an option, given that living in Minnesota with sand and salt during the winter makes it even worse. Since we cannot hand wash the car at our house or anywhere else, we definitely would not have bought the vehicle. He informed me this has been a problem recently with other upset customers who have purchased matte vehicles without being informed of the required care and maintenance. We spoke on September 3rd and I followed up the conversation with an email to summarize the issue and make note that he said I would hear back from him after the a rep from Kia would be at the dealership on September 4th for training. I sent a follow up email to Bob on September 10th to check in since I had not heard from him or anyone at the dealership. As of today, September 29th, I still have not heard anything back. We had been happy with the car buying experience from Jeff Belzer’s Kia both times this year, but this complete lack of response to an issue has greatly lowered our opinion of the company. This experience gives a strong impression of them not caring about the customer once they have collected their money and problems of misinformation (or intentionally misrepresenting the truth) and how they respond to problems says a lot about the organization. We now have a $40,000 vehicle we are not prepared or equipped to care for properly and a dealer who is seemingly unwilling to continue the conversation. Avoid this place, everything might be great, but if something is not you cannot count on them. More

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We highly recommend jeff belzer in Lakeville awesome team to work with very fair priceing to work with very fair priceing More

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The team works well together from sales to finance & everything in between thank you all! everything in between thank you all! More

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My experience here was really good, we were greeted by Juan one of your sales personnel, he was very kind and willing to help in what we were looking for. Juan showed us several trucks and was very deta Juan one of your sales personnel, he was very kind and willing to help in what we were looking for. Juan showed us several trucks and was very detailed in the percentage and payment would have to give. Really nice guy, if I would go back, I would like for Juan to attend to us. It's nice and important to have someone that speaks your own language. Great job to Juan!!! Love our new truck. More

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The dealership and sales team were out standing and very helpful throught the whole process of getting a new used car and we are very grateful for the whole team.. helpful throught the whole process of getting a new used car and we are very grateful for the whole team.. More

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Juan Garcia was very good to work with and the company as a whole really cared about me getting all my answered. a whole really cared about me getting all my answered. More

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I appreciated that they took the time to hear what I was looking for, and did a good job answering all of my questions looking for, and did a good job answering all of my questions More

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It's always pleasure coming up there. I live about 3.5 hours away, the three times I've been there is nothing but awesome. My salesman Justin Smallfield is top notch and one of a kind. T I live about 3.5 hours away, the three times I've been there is nothing but awesome. My salesman Justin Smallfield is top notch and one of a kind. Tim in the finance department is also on top of it. I have bought a total of three 3500hd pickups from them. If the question is will I come back again? The answer is with out a doubt. Thanks again, your guys do great work. More

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Great experience. Everything went better than I expected! Sales to finance team. They all did a great job! Everything went better than I expected! Sales to finance team. They all did a great job! More

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Jaun was great, very knowledgeable and had great customer service skills. Will definitely be returning. service skills. Will definitely be returning. More

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