Bob Soucheray

We purchased the 2026 Kia Sportage Hybrid SX Prestige with the shadow matte gray exterior on August 31st. We did not know anything about matte paint and I thought it was a different color and style, but with the shadow matte gray exterior on August 31st. We did not know anything about matte paint and I thought it was a different color and style, but knew nothing about the level of care and maintenance it requires because I have not seem it much because it is only used on around 5% of vehicles in the US. Also, this is the second vehicle we have purchased from this dealership in the last six months. We leased the same car (different paint), a few months earlier. While waiting for the finance person, my wife and I sat down with the accessories person. We were told by the accessories person, Donny, that he recommended a coating to protect the matte finish because it cannot go through a car wash or the paint will be ruined. This was concerning because we knew nothing about matte finish so we were asking questions when David, who was working with us on financing, stepped out of his office to tell us we could use touchless car washes and it would be fine. This was a relief so we proceeded. When we took possession of the vehicle we asked Colton about the paint and he handed us a printed care guide, saying the information on how to care for the car was in there. That was it, we figured we could drive it like normal and not use car washes with brushes or rollers and it would be fine because that is what the experts at the dealership told us. When reviewing the guide from Kia a couple of days later while looking into caring for matte finish, I learned that caring for the car requires a completely different routine and that automated car washes would ruin the paint, which is not what we were told. This type of finish can only be cleaned by hand with certain chemicals and only rubbing/wiping it a certain way with specific products or the finish can be damaged or ruined. Also, minor scratches can't be fixed simply. After finding this out, I spoke with Bob Soucheray (Internet Sales Manager) to share my frustration with being explicitly misinformed, stating we are not happy and would have purchased a different car had the reality of caring for a matte finish been explained to us. This is especially true since we would not have bought the vehicle if we knew going through a car wash was not an option, given that living in Minnesota with sand and salt during the winter makes it even worse. Since we cannot hand wash the car at our house or anywhere else, we definitely would not have bought the vehicle. He informed me this has been a problem recently with other upset customers who have purchased matte vehicles without being informed of the required care and maintenance. We spoke on September 3rd and I followed up the conversation with an email to summarize the issue and make note that he said I would hear back from him after the a rep from Kia would be at the dealership on September 4th for training. I sent a follow up email to Bob on September 10th to check in since I had not heard from him or anyone at the dealership. As of today, September 29th, I still have not heard anything back. We had been happy with the car buying experience from Jeff Belzer’s Kia both times this year, but this complete lack of response to an issue has greatly lowered our opinion of the company. This experience gives a strong impression of them not caring about the customer once they have collected their money and problems of misinformation (or intentionally misrepresenting the truth) and how they respond to problems says a lot about the organization. We now have a $40,000 vehicle we are not prepared or equipped to care for properly and a dealer who is seemingly unwilling to continue the conversation. Avoid this place, everything might be great, but if something is not you cannot count on them. More

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The salesman and manager were amazing. They were so accommodating knowledgeable and helpful. The whole experience was a 10/10. They were so accommodating knowledgeable and helpful. The whole experience was a 10/10. More

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Amazing detail. There was intention with every person that was a part of the process of buying. It was nice to have a person that was dedicated to each step of the p There was intention with every person that was a part of the process of buying. It was nice to have a person that was dedicated to each step of the process and very knowledgable. When they didn’t have the answer they found it. That is what makes them experts. More

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I reached out to the dealership in the early afternoon, the salesman never responded back. Later that evening, Bob text me asking if I had received everything I needed. When I responded with no that no one the salesman never responded back. Later that evening, Bob text me asking if I had received everything I needed. When I responded with no that no one had. He questioned me and gave inaccurate times. So I took a screenshot to prove I had not heard back. I was shocked that someone in a management position would take this stance. I wouldn’t do business at that dealership. They told me I could have a free car. Terrible customer service and terrible approach. The fact that he has to write to you and ask, if you receive the information tells you all you need to know about a sales staff More

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Purchasing our vehicle from Dan Volz at Jeff Belzer’s Dodge in Lakeville was the easiest car buying experience I’ve ever had. In less than a minute of entering the dealership, we were greeted with a smi Dodge in Lakeville was the easiest car buying experience I’ve ever had. In less than a minute of entering the dealership, we were greeted with a smile and asked what we needed help with. I told him I was interested in the little convertible on the lot. Unfortunately,, there appeared to be more customers than sales professionals at that time, so Dan asked if my wife and I wouldn’t mind sitting in the lounge for five minutes while he finished with another customer. That was awesome customer service. True to his word, about five minutes later, Dan asked us to stop over by his desk where he looked up the vehicle. We talked a little about it and he grabbed keys. We went for a test ride and, when we returned, I talked things over with my wife and we decided to buy it. It was weird because, the whole time we were talking, Dan was sitting at his desk, waiting for us - absolutely zero pressure! The financing piece and the signing of papers went about as quickly as they could’ve and Jim McMahon on the business end of the deal was warm and funny and also helped make this the least painful experience as well. In the end, I drove out happy in my new ride. I’m sure if you searched Google reviews from 2016 or so, you’ll see a negative review because of a bad experience I had trying to look at a new Chevrolet at Belzer’s. Because of this, I was very reluctant to return to Belzer’s, even though the vehicle I really wanted was on their website. I’m glad I swallowed my pride and gave them another shot because this was so easy and I’m very happy with my new ride! More

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Worst buying experience I have ever had. I spoke with Bob about getting our problem resolved. He did not follow through I spoke with Bob about getting our problem resolved. He did not follow through More

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Tried to understand what type of vehicle you were looking for and get it set up and financed quickly!!! for and get it set up and financed quickly!!! More

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These boys work very hard to make me the best deal possible. I’m very happy with my experience. I will come back !!! possible. I’m very happy with my experience. I will come back !!! More

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Yesterday morning Blair and Bob reached out to alert me that the unicorn Chevy Bolt EV I'd been searching for had appeared in the showroom, and today I'm driving it off the lot. The entire team--Blair, Bob that the unicorn Chevy Bolt EV I'd been searching for had appeared in the showroom, and today I'm driving it off the lot. The entire team--Blair, Bob, David and Ethan--were friendly and welcoming, patiently answering our many questions, and conscientious in making sure we were comfortable every step of the way. I've never bought a new car before, and both my wife and I felt like we were in good hands. More

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Jordon took great care of my new truck purchase. Thanks Jordon! A pleasure doing business with you. Thanks Jordon! A pleasure doing business with you. More

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