Juan Orozco | Page 11

I tried to reach customer service for over two hours to find out if the car was done . No one answered the phone or returned my messages. To make matters worse, no one called to let us know the car was don find out if the car was done . No one answered the phone or returned my messages. To make matters worse, no one called to let us know the car was done. I just happened to look at my phone to see a text message about the car. Additionally, after we got the car home we noticed some black spots on the seat. It would have been nice if more than one service person could have released our car to us. More

by tlrdnr Verified Customer Verified Customer

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The point to point inspection was never done. My battery was 8 years old and tested bad and they sad it was good. My tires were never rotated. I just hope they really did my transmission fluid fl My battery was 8 years old and tested bad and they sad it was good. My tires were never rotated. I just hope they really did my transmission fluid flush properly as I was never able to really see the old oil or even check it now because I have a CVT transmission. Pretty disappointed with paying $1100 for my oil change and hopefully changing the transmission fluid. I ask for the inspection and it was very poorly done. Just sucks because the people were kind but the actual service on the car is not up to par. More

by Rich Verified Customer Verified Customer

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Journey was polite, courteous, informative, and 100% not annoying. Thank you! Get more sales/service with these qualities. annoying. Thank you! Get more sales/service with these qualities. More

by BIGBRET19 Verified Customer Verified Customer

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Bought used truck. All was said to work. Traveled to city out of area and went to rent a trailer. Hooked to trailer and plug did not work.would not rent me a trailer. H All was said to work. Traveled to city out of area and went to rent a trailer. Hooked to trailer and plug did not work.would not rent me a trailer. Had to pay for 1/2 of bill. Because it was past 30 days. Should not have had to pay at all. The issue was I did not run home after purchase and check trailer connection. But who does that? More

by TN3030 Verified Customer Verified Customer

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Did exactly what they said they would do without any problems and in the time line they promised problems and in the time line they promised More

by Oldiron41 Verified Customer Verified Customer

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Got me in fast and took care of my emergency in a satisfactory manor with great communication. satisfactory manor with great communication. More

by VMILLER100 Verified Customer Verified Customer

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The technicians and staff were helpful and efficient, and completed the work in less time than estimated. completed the work in less time than estimated. More

by RUSTY Verified Customer Verified Customer

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Replaced tires and oil change No issues at all. On time and explaining the process On time and explaining the process More

by tcs71 Verified Customer Verified Customer

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The representative was polite and attentive to my needs. The service seemed to be good and thorough. Took their recommendations seriously as it had been a while for those types of services and scheduled app The service seemed to be good and thorough. Took their recommendations seriously as it had been a while for those types of services and scheduled appointments as needed. Thanks More

by auburnbobby Verified Customer Verified Customer

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A wonderful experience from my first phone call to picking up my vehicle. Their diagnosis of my problem was fast and accurate and the service representative I spoke to communicate the issue clearly an picking up my vehicle. Their diagnosis of my problem was fast and accurate and the service representative I spoke to communicate the issue clearly and helped me prioritize other concerns to fit in my budget. More

by LIZABETH.ALEXANDER Verified Customer Verified Customer

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