Juan Sanchez
Juan Sanchez at BMW of Palm Springs

Juan Sanchez | Page 11

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.8
131 Reviews

With seven years of dedicated service at indiGO Auto Group, Juan brings a wealth of experience from his 17 years in the auto industry. His favorite BMW model is the X6M, reflecting his passion for high-performance vehicles. Outside of work, Juan finds joy in watching his sons play baseball on the weekends, highlighting his commitment to family and his love for sports.

Dealership Experience

7 yrs, 1 mo

Industry Experience

8 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.8

131 Reviews

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131 Reviews of Juan Sanchez

November 14, 2023

Dealership Rating
Employee Rating

Sandy was so nice and helpful. Everything went really well and everyone was as great. Thank you More

by kelly77777
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

We're pleased to hear about your positive experience with Sandy. Thank you for acknowledging her niceness and helpfulness. We strive to make every interaction seamless and enjoyable.

November 12, 2023

Dealership Rating
Employee Rating

Always helpful. Usually can get in n in a timely mannner.!!no negatives my car is 10 years old and still runs like new More

by rgart19945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson

Dec 06, 2023

BMW of Palm Springs responded

We're grateful for your continued trust and positive feedback. It's our pleasure to provide timely and helpful service for your 10-year-old car. We look forward to serving you for years to come.

November 07, 2023

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Employee Rating

I’ve been leasing BMW’s for 12 years, my experience has been 95% positive.. The negative was my recent experience terminating my lease when it expired. I leased BMW’s for 12 years and I wanted to continue. More

by psidotti
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Kevin Rock, Angel Gomez…great experience

Dec 06, 2023

BMW of Palm Springs responded

We're sorry to hear about the challenges you faced during the lease termination process. Your loyalty is important to us, and we appreciate your 12 years of being part of the BMW family. We understand your concerns and are here to assist you. Please contact our financial department to discuss your situation further.

November 07, 2023

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Juan was professional and messaged me with the car status. The dealership is great and allowed me to have a service car while they were fixing a couple recall issues with my 2008 BMW 328i. We would de More

by Ed
Recommend Dealer
Yes

Other Employees Tagged: I forget her name: She issued the service car. She was great! 😊

Dec 06, 2023

BMW of Palm Springs responded

We appreciate your acknowledgment of Juan's professionalism and the dealership's approach in addressing the recall issues with your BMW 328i. We look forward to assisting you with any future BMW purchases.

November 04, 2023

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Employee Rating

Thank Juan for the service excellence. You understood and rectified our concern immediately which completed our car purchase with greater satisfaction. More

by SMFDNMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

Thank you for recognizing Juan's service excellence and the prompt resolution of your concerns. We're pleased to have contributed to your greater satisfaction with your car purchase.

November 04, 2023

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Great team, Great service, Great experience! I booked my appointment last minute and Bryan was able to accommodate without any issues - many thanks! More

by christopher.sleeman
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Veneisha Foster, Sandy Monson, Chris Hapner, Bryan Gacayan, Savanna King , Bob Hogan, Justin Luettjohan, Vince Saunders

Dec 06, 2023

BMW of Palm Springs responded

We're glad to hear about your positive experience with our team, service, and Bryan's accommodating approach. Your last-minute appointment was our pleasure to accommodate. Thank you for choosing BMW Palm Springs.

November 03, 2023

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Employee Rating

Easy, Excellent, took care of everything that was needed and went over upcoming services. Very happy More

by STEVENBYRKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Savanna King

Dec 06, 2023

BMW of Palm Springs responded

We're thrilled to hear about your easy and excellent service experience. Thank you for your positive feedback, and we look forward to assisting you with upcoming services.

November 02, 2023

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Employee Rating

Pleasant atmosphere, professional representatives and helpful friendly service. Since my purchase, I have always brought my car in for service. Quick easy in and out service. More

by IDAAMBER
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Chris Hapner, Freddy Valenzuela , Joe Lopez

Dec 06, 2023

BMW of Palm Springs responded

Thank you for acknowledging the pleasant atmosphere, professional representatives, and helpful, friendly service. Creating a positive and welcoming environment for our customers is a top priority.

October 25, 2023

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Employee Rating

clean, comfortable, and great to see the new models. Everyone there at the time was curtious and willing to help. More

by onesst2nv
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

Creating a clean, comfortable environment is important to us, and we're glad you found our dealership welcoming. Our team is always here to assist with courtesy and willingness. If there are any further details you'd like to share or if you have additional questions, please feel free to reach out. Your continued trust in BMW Palm Springs Service is greatly valued, and we look forward to serving you on your future visits.

October 23, 2023

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Employee Rating

Challenge getting this car into the system and deleting old contact information. Once that was accomplished everything went smooth. More

by JOHNC19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

We apologize for the challenges in getting your car into the system. We're pleased that once resolved, everything proceeded smoothly. Your feedback helps us improve our processes.

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