Juan Sanchez | Page 10

BMW of Palm Springs responded

Creating a clean, comfortable environment is important to us, and we're glad you found our dealership welcoming. Our team is always here to assist with courtesy and willingness. If there are any further details you'd like to share or if you have additional questions, please feel free to reach out. Your continued trust in BMW Palm Springs Service is greatly valued, and we look forward to serving you on your future visits.

BMW of Palm Springs responded

We apologize for the challenges in getting your car into the system. We're pleased that once resolved, everything proceeded smoothly. Your feedback helps us improve our processes.

BMW of Palm Springs responded

Thank you for your glowing review of your recent visit to BMW of Palm Springs. We are thrilled to hear that you had an excellent and efficient experience with us. Your kind words regarding our staff, especially the expertise and assistance provided by Chris Hapner, are truly appreciated. We strive to provide knowledgeable and friendly service to all our customers, and it's heartwarming to know that Chris and the team could exemplify these values during your visit. Thank you for choosing BMW of Palm Springs. We value your patronage and look forward to serving you again in the near future.

BMW of Palm Springs responded

Thank you for your longstanding trust in BMW of Palm Springs and for sharing your positive experience with us. We are honored to have been your choice for automotive service over the years. Your kind words regarding our service department, especially the diligent and informative assistance provided by Juan Sanchez, are deeply appreciated. We take pride in having a team that is committed to keeping our valued customers like you informed and satisfied with the service provided. Your 5-star review motivates us to continue delivering exceptional service and support. We look forward to many more years of serving you and ensuring your BMW GT is always in top condition.

BMW of Palm Springs responded

Thank you for bringing your BMW to our service center and for sharing your feedback. We are sorry to hear about your dissatisfaction regarding the cost associated with resolving the brake service indicator light. Transparency and fair pricing are important to us, and we aim to provide clear explanations regarding any charges incurred. We value your patronage and would like to discuss your concerns further to better understand your experience and see how we might rectify the situation. We are committed to ensuring our customers feel valued and satisfied with the services provided. Please feel free to reach out to us at your earliest convenience. We hope to have the opportunity to restore your confidence in our service and continue to serve your BMW maintenance needs. Warm regards, BMW of Palm Springs

BMW of Palm Springs responded

We're glad you had a positive experience with our efficient and friendly employees during your yearly service. Your satisfaction is our priority.

BMW of Palm Springs responded

Thank you for acknowledging Juan Sanchez and our team for their great service and professionalism. We're committed to delivering a consistently positive experience. Your feedback helps us identify areas for improvement, and we're dedicated to ensuring your future experiences exceed your expectations. If you have further details to share or specific concerns, please don't hesitate to reach out. Thank you for choosing BMW Palm Springs. We look forward to serving you with excellence in the future.