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Juan Sanchez
Juan Sanchez at BMW of Palm Springs

Juan Sanchez | Page 10

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.8
131 Reviews

With seven years of dedicated service at indiGO Auto Group, Juan brings a wealth of experience from his 17 years in the auto industry. His favorite BMW model is the X6M, reflecting his passion for high-performance vehicles. Outside of work, Juan finds joy in watching his sons play baseball on the weekends, highlighting his commitment to family and his love for sports.

Dealership Experience

7 yrs, 1 mo

Industry Experience

8 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.8

131 Reviews

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131 Reviews of Juan Sanchez

December 05, 2023

Dealership Rating
Employee Rating

Thanks for doing the right thing and I was very thankful for all the help I received from Sandy. More

by bmwjde
Recommend Dealer
Yes

Other Employees Tagged: Brody Williams, Sandy Monson, Nayeli Torres , Gilbert-finance

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Dec 06, 2023

BMW of Palm Springs responded

Your feedback is truly appreciated, and we are grateful for the opportunity to address your comments and express our commitment to providing excellent service. We're pleased to know that you had a positive experience, and we appreciate your recognition of Sandy's assistance. Thank you for your kind words.

November 30, 2023

Dealership Rating
Employee Rating

We come back every year - because we trust your dealership , public generally held opinion is not our experience. More

by mnozick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We're grateful for your continued trust in our dealership. Your positive experiences are our priority, and we appreciate your loyalty!

November 27, 2023

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Employee Rating

Good job . Mr. Sanchez was very helpful. Very courteous. And professional. My car was ready in one day ona two day job. More

by MICHAELBARANCIK
Recommend Dealer
Yes
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Nov 28, 2023

BMW of Palm Springs responded

We're pleased to know that Mr. Sanchez provided efficient and courteous assistance. Your positive comments will be shared with him, and we look forward to serving you with the same level of excellence in the future.

November 26, 2023

Dealership Rating
Employee Rating

The dealership in nice as are the people, but the pricing for service is obscenely high. The quoted price to replace the DEF tanks was close to the value of the vehicle, and it's very far out of line for wh More

by RHULSEY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson

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Nov 28, 2023

BMW of Palm Springs responded

We apologize for any concerns you have regarding our service pricing. Your feedback is valuable, and we take it seriously. We continuously evaluate our pricing to ensure it reflects the value we provide. We appreciate your perspective and are committed to addressing this matter internally.

November 25, 2023

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Employee Rating

Juan kept in contact with me and let me know early on my car would need to be kept overnight for service. More

by danosf13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 28, 2023

BMW of Palm Springs responded

Thank you for recognizing Juan's efforts in keeping you informed. We understand the importance of clear communication, and we appreciate your understanding about the overnight service. Your satisfaction is our priority. If there is anything we can do to ensure your next experience is a 5-star one please don't hesitate to reach out!

November 22, 2023

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Employee Rating

Savanna King provides excellent customer service . She is one of the reasons we stay with Palm Springs BMW . More

by LEOJSOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Chris Hapner, Bryan Gacayan, Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

We're honored to have Savanna King as part of our team. Thank you for highlighting her excellent customer service. Your loyalty means a lot to us, and we're committed to providing the service you deserve.

November 21, 2023

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Employee Rating

Excellent service Took care of my needs with product knowledge and recommendations. Tires were exactly what I was hoping for More

by ZATH4434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We're glad to hear that we met your needs with product knowledge and recommendations. Your satisfaction with the tires is important, and we appreciate your positive feedback.

November 21, 2023

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Employee Rating

Great communication and service was completed in one visit! Appreciate the text updates as well as the video explaining over condition of the vehicle. More

by bhoff1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for acknowledging our great communication and the completion of your service in one visit. We're pleased to provide text updates and video explanations to enhance your overall experience.

November 18, 2023

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Employee Rating

Muy buena atencion y servicio,siempre al pendiente de que se me ofrece cuando le llamo para alguna pregunta More

by VALDEZ_ISRAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Agradecemos sus amables palabras. Estamos encantados de saber que ha recibido una muy buena atención y servicio. Siempre estamos aquí para ayudarle en lo que necesite.

November 16, 2023

Dealership Rating
Employee Rating

Great service all around, very helpful staff. Took care of the car and got me in and out pretty quickly More

by AUMOREI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Chris Hapner, Bryan Gacayan, Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

We're delighted to know that you had a great service experience with our helpful staff. Your satisfaction is our goal, and we appreciate your positive comments. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

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