Juan Vazquez | Page 26

Oak Lawn Toyota responded

Hi there, We've been trying to get a hold of you regarding your feedback on your wife's visit, and haven't had luck. When your wife spoke with Dan (our service advisor), Dan was trying to gather as much information as possible about the noise the Rav4 was making. We have to transfer these notes over to the technician in order to properly diagnose the problem. When your wife mentioned the noise wasn't present during her drive to the dealership, the Service Advisor, Dan, mentioned it may be hard to diagnose the problem. We do take everyone's concerns seriously and want to help with each individual problem. Because of your close relationship with the mechanic, he was the only one who ended up driving your vehicle. The mechanic, Travis, found the brakes were getting low, and then decided and advised your wife on the replacement per her approval. I'm sorry for the miscommunication on our behalf, and we hope to earn your trust back during your next visit. As you know, we are a family owned and operated store that takes each inquiry seriously, and I am terribly sorry for your negative experience. Respectfully Yours, Victoria Hampton Customer Service Manager of Oak Lawn Toyota

Oak Lawn Toyota responded

Thank you so much for choosing Oak Lawn Toyota! Congrats on your new purchase, and let Juan, Christina, or Juan know if we can be of any more assistance! John Carnivele, General Manager

Oak Lawn Toyota responded

Chris, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

Oak Lawn Toyota responded

Enrique, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

Oak Lawn Toyota responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

Oak Lawn Toyota responded

Yolanda, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

Oak Lawn Toyota responded

Thank you for sharing your review. We strive to make sure that all of our customers leave happy, and while we're glad that you had a positive experience overall here at Oak Lawn Toyota, we are sorry to hear that our customer service didn't quite meet your expectations this time. We look forward to having another opportunity to demonstrate our commitment to excellent customer service! Juan Vazquez, Service Manager

Oak Lawn Toyota responded

Thank you, Carolyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager