Juan Vazquez | Page 9

One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation. More

by dizzylion58 Verified Customer Verified Customer

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Friendly, curious, prompt,informative about service problem and concern about the problem to be resolved problem and concern about the problem to be resolved More

by carbethw Verified Customer Verified Customer

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Juan, the service manager is outstanding, when ever I need help he’s there in a second. The quality of work is tremendous, always done on time, need help he’s there in a second. The quality of work is tremendous, always done on time, More

by bkrosic Verified Customer Verified Customer

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Extremely professional and efficient with clients needs. Manager Juan and the service staff communication is exceptionally. Manager Juan and the service staff communication is exceptionally. More

by Nard Verified Customer Verified Customer

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Nice people to do business with. Excellent customer service. Keeps you up to date with the work being done. Excellent customer service. Keeps you up to date with the work being done. More

by Dseverino Verified Customer Verified Customer

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Pleasant human beings to deal with. Very competent!! I know they take good care of my car and I trust them completely. My SUV has close to 300,000 miles…4RUNNER!!!! Very competent!! I know they take good care of my car and I trust them completely. My SUV has close to 300,000 miles…4RUNNER!!!! More

by patvardaloscpa Verified Customer Verified Customer

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Services and waiting time was great. My appointment time was at 11:15, I was out at 12:15 pm. My appointment time was at 11:15, I was out at 12:15 pm. More

by ICOLEY Verified Customer Verified Customer

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I recently had A computer diagnostic test done by OakLawn Toyota . Service Center and Service Advisors where very helpful . Toyota . Service Center and Service Advisors where very helpful . More

by Arnie Alanis Verified Customer Verified Customer

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Oak lawn Toyota service center is a joke in my eyes. For the last couple years I’ve had nothing but problems with the service writers and the manager of service. Silly for me to come back and give anoth For the last couple years I’ve had nothing but problems with the service writers and the manager of service. Silly for me to come back and give another chance but last chance was taken when I was told they are done with me and to leave yes I was mad they didn’t do the service requested after 2 different tries in 3 days. They don’t listen to the customer and the issues you have with the vehicle. They just say we’ll we cleared the computer so if it happens again we can look at it. Or that is how the seat sits. The seat in our van doesn’t sit flat to where I can’t place a car seat on it because it wouldn’t be safe. But Never mind the safety of my child they don’t want to make it right so I’ll go above and beyond and hopefully get the manager and some device writers to be taught on customer safety. More

by Wrighttoyota Verified Customer Verified Customer

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Took my daughters 2015 Toyota forerunner into Oaklawn Toyota for service maintenance and to check everything as usual they did a phenomenal job fair price everything is checked properly service departmen Toyota for service maintenance and to check everything as usual they did a phenomenal job fair price everything is checked properly service department the service manager everyone inside the dealership wants to make sure you have absolute satisfaction that is why we buy our vehicles from here also you can buy anywhere else but remember the service is the key Not just purchase price which is very fair but the service is always excellent More

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