Juan Vazquez | Page 8

Best service and customer service around! I’m very happy with them and always will be a customer! I’m very happy with them and always will be a customer! More

by davagis22 Verified Customer Verified Customer

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Excellent service. Excellent mechanics. Very clean. Always accommodating even without an appt. Make you feel at home. Excellent mechanics. Very clean. Always accommodating even without an appt. Make you feel at home. More

by bellalb0513 Verified Customer Verified Customer

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Tell me exactly what is going to cost and stuck to it. All the people I talked to we’re very nice. All the people I talked to we’re very nice. More

by Jack Verified Customer Verified Customer

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Just serviced my Lexus at Oak Lawn Toyota Service Department. Everyone is very honest and straight forward because they don't try to loose people like me who knows very little about cars. Just tell t Department. Everyone is very honest and straight forward because they don't try to loose people like me who knows very little about cars. Just tell the truth, always a cup of coffee and great service from Sal Gaete and the Team there. I would recommend Oak Lawn Toyota to all, try it out as the old saying goes: (...)"you pay for what you get". More

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Excellent work by all. They are very professional and courteous. I’ve been going here for years and every is the same as before. They are very professional and courteous. I’ve been going here for years and every is the same as before. More

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This dealership as usual, never disappoints, took my Toyota in for a tire rotation, met with assistant service manager, Frank Nash he expeditiously got the paperwork going talk to the service manager, J Toyota in for a tire rotation, met with assistant service manager, Frank Nash he expeditiously got the paperwork going talk to the service manager, Juan Vazquez my car was done quickly. The technician was very well trained. That is why we buy vehicles from Oaklawn Toyota. You can buy a vehicle anywhere the service after the sale really matters would highly recommend this dealership to purchase the vehicle which was a very easy process and the service department been coming here for about 30 Years always greeted very very nice people highly recommend! More

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Service was completed to expectation and issues were resolved in a timely matter. Thank you. resolved in a timely matter. Thank you. More

by lesure.anita222 Verified Customer Verified Customer

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Great service with great prices that customers can work with. I will recommend to friends and family with. I will recommend to friends and family More

by christoilechie Verified Customer Verified Customer

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One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation. More

by dizzylion58 Verified Customer Verified Customer

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Friendly, curious, prompt,informative about service problem and concern about the problem to be resolved problem and concern about the problem to be resolved More

by carbethw Verified Customer Verified Customer

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