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Julian Caraballo

Overview Reviews (170) Inventory (241)

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Julian Caraballo

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Julian Caraballo | Page 16

Service Advisor

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

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4.9

170 Reviews

Overview Reviews (170) Inventory (241)

Dealership Experience

2 yrs, 10 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

English

4.9

170 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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170 Reviews of Julian Caraballo

September 22, 2022

Dealership Rating

Employee Rating

Amazing customer service and prompt attention to details. The service agent recorded all the details of my request and let me know the results of the service. The service agent recorded all the details of my request and let me know the results of the service. More

by JCARRASQUILLOPR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Brennan

Helpful 0

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Sep 23, 2022 -

Concordville Subaru responded

Hi JCARRASQUILLOPR, Thank you for your 5-star review. We are glad to hear our team was excellent during your service. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 22, 2022

Dealership Rating

Employee Rating

Julian was very easy to work with and very accommodating. As I sat in the waiting area, I was able to hear various interactions, both phone calls and in person interactions. Every employee took their time As I sat in the waiting area, I was able to hear various interactions, both phone calls and in person interactions. Every employee took their time and did their best to be helpful to the customer. More

by mallori

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Sep 23, 2022 -

Concordville Subaru responded

Hi mallori, Thank you for your 5-star review. We are delighted to hear Julian made your experience excellent with us. We are looking forward to seeing you on your next visit. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 18, 2022

Dealership Rating

Employee Rating

The staff at Concordville Subaru are always kind, helpful and bend over backwards to do their very best for the customer, at least if that customer is me or my mother or my son. and bend over backwards to do their very best for the customer, at least if that customer is me or my mother or my son. More

by DHBUCKLEY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mark Rodgers, John Brennan, Lauren Scannapieco , Dana Violi

Helpful 0

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Sep 19, 2022 -

Concordville Subaru responded

Hi DHBUCKLEY, We appreciate you taking the time to write to us. We are glad to hear our team was excellent during your buying experience. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 15, 2022

Dealership Rating

Employee Rating

Greeted right away. Julian was very pleasant and professional. Explained everything well and keep me informed throughout the process. Julian was very pleasant and professional. Explained everything well and keep me informed throughout the process. More

by MAT

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Sep 16, 2022 -

Concordville Subaru responded

Hi matski476, We appreciate your 5-star review. We are delighted to hear Julian was helpful during your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 14, 2022

Dealership Rating

Employee Rating

Used express service and waited. W I was given an accurate time it would take for service. W I was given an accurate time it would take for service. More

by hlmking44

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Sep 15, 2022 -

Concordville Subaru responded

Hi hlmking44, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

September 14, 2022

Dealership Rating

Employee Rating

Friendly, efficient and excellent work! The entire staff was wonderful. The waiting area was clean and comfortable, and a friendly courtesy shuttle was provided. The entire staff was wonderful. The waiting area was clean and comfortable, and a friendly courtesy shuttle was provided. More

by gwen.m.armstrong

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shuttle driver was excellent

Helpful 0

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Sep 15, 2022 -

Concordville Subaru responded

Hi gwen.m.armstrong, We appreciate your 5-star review. We are glad to hear our service team was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 11, 2022

Dealership Rating

Employee Rating

First time using Concordville Subaru and people we dealt with were friendly and helpful. My husband and I appreciate the knowledge and helpfulness of Julian Caraballo (repair&rea e flat tire)and Bill Still with were friendly and helpful. My husband and I appreciate the knowledge and helpfulness of Julian Caraballo (repair&rea e flat tire)and Bill Still (help with understanding of functions of STARLINK) More

by CYNTHIA9

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bill Still

Helpful 0

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Sep 12, 2022 -

Concordville Subaru responded

Hi CYNTHIA9, Thank you for your 5-star review. We are delighted to hear Julian and Bill were helpful during your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 10, 2022

Dealership Rating

Employee Rating

All of the staff are curteous , thoughtful, and efficient . I am very pleased with Concordville Subaru. . I am very pleased with Concordville Subaru. More

by JeanJordan

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Lauren Scannapieco

Helpful 0

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Sep 12, 2022 -

Concordville Subaru responded

Hi JeanJordan, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 09, 2022

Dealership Rating

Employee Rating

Fair pricing. Dealer recommends certain service you should perform on your vehicle, but does not strong arm you. Dealer recommends certain service you should perform on your vehicle, but does not strong arm you. More

by how00chin

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Sep 12, 2022 -

Concordville Subaru responded

Hi how00chin, We appreciate your 5-star review. We are glad to hear our service team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 09, 2022

Dealership Rating

Employee Rating

Oil change, first one. Done in a half hour.. Teck took it right in and got it out without any problems. Done in a half hour.. Teck took it right in and got it out without any problems. More

by JM4151

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Anthony Cappello, Maddy Davis, John Brennan

Helpful 0

Report | Print

Sep 12, 2022 -

Concordville Subaru responded

Hi JM4151, Thank you for your 5-star review. We are glad to hear you were satisfied with your service. We hope to see you on your next visit. Have a great day. Sincerely, Chuck DeSantis - General Manager

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