Julian Hernandez | Page 20

Great service and customer service Service n a timely manner and dealership very clean. Everyone very polite. They were able to schedule my service promptly and sent email to remind t Service n a timely manner and dealership very clean. Everyone very polite. They were able to schedule my service promptly and sent email to remind time/date of service. More

by SUMMERSUMMERC42 Verified Customer Verified Customer

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Review Great service and professionalism. Highly recommend Fred Anderson Toyota. Staff was friendly and professional, and helped me find a good deal. Fred An Great service and professionalism. Highly recommend Fred Anderson Toyota. Staff was friendly and professional, and helped me find a good deal. Fred Anderson Toyota is recommended More

by brucemwade0921 Verified Customer Verified Customer

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Great service. Service was on time and at the price quoted. The shop did a great diagnosis on what was wrong with the truck and had the parts needed. Service was on time and at the price quoted. The shop did a great diagnosis on what was wrong with the truck and had the parts needed. More

by STEVEN.AVON Verified Customer Verified Customer

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SERVICE All was good, System was down when i left and could not get my printout of invoice so i could keep in my files. The agent said they would mail one to All was good, System was down when i left and could not get my printout of invoice so i could keep in my files. The agent said they would mail one to me, however i have not received it. More

by hallc Verified Customer Verified Customer

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Tired of the price gouging. $100 is ridiculous to pay for injecting a fuel induction cleaner. And $300 to replace brakes that cost $189. This kind of pricing has been going o $100 is ridiculous to pay for injecting a fuel induction cleaner. And $300 to replace brakes that cost $189. This kind of pricing has been going on for some time and now that my husband has seen my last two bills, I am not allowed to return for normal service any longer. The service gentlemen are smooth talkers that do their job well and make you think you need particular services that are completely overcharged and before you know it, you end up with a $700 bill each time. More

by nana.mary61 Verified Customer Verified Customer

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Oil change I went in thinking that I wasn’t going to be helped since I didn’t have an appointment but they took me in and changed the oil in my car in a great ti I went in thinking that I wasn’t going to be helped since I didn’t have an appointment but they took me in and changed the oil in my car in a great timely manner! More

by danilopezxx12 Verified Customer Verified Customer

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Oil Change Great service! Very professional Team members! I was in and out in aound an hour. Briefed me on services done and future services. I had no issues and Great service! Very professional Team members! I was in and out in aound an hour. Briefed me on services done and future services. I had no issues and I was completely satisfied! More

by chrisprescott98 Verified Customer Verified Customer

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Necessary Review They have great costumer care very fast and experienced at Fred Anderson I will definitely be back and recommend to all my family and friends They have great costumer care very fast and experienced at Fred Anderson I will definitely be back and recommend to all my family and friends More

by NECESSARY.CHARLES Verified Customer Verified Customer

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Horrible I had an appointment and still waited more than two hours...asked if my vehicle was done...then was told"oh yeah it's been done for a while!"....and I I had an appointment and still waited more than two hours...asked if my vehicle was done...then was told"oh yeah it's been done for a while!"....and I dont understand why I have to request for services to check my levels under my hood...who cares about a car wash....check my fluids!. More

by Bernadette7495! Verified Customer Verified Customer

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Lots of pushing In addition to the high cost of any service, it is annoying to have a long list of "recommended services" without checking if any are needed. For exam In addition to the high cost of any service, it is annoying to have a long list of "recommended services" without checking if any are needed. For example, when told about a recommended alignment, I asked them to check if one were needed--it wasn't. Without my asking, I would assume--if I trusted the service center--I "should" have an alignment. And this is just an example. The service people (in general, and certainly the last person with whom I worked) are very courteous and willing to talk about their "recommendations"; my guess is the push for separating the customer from her or his money by making recommendations for services without checking if they are needed, is from management/Toyota/whomever. More

by LBR0 Verified Customer Verified Customer

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