Julian Hernandez | Page 24

Good and Bad They fixed the water leak in my car and fixed a squeaking belt. Other than that, I had to return several times to have it fixed correctly. Management They fixed the water leak in my car and fixed a squeaking belt. Other than that, I had to return several times to have it fixed correctly. Management did help make it right, but my first two visits resulted in an unsafe vehicle. I had return twice to have the work fixed. Ultimately, management did intervene to correct the mistakes. More

by JOSHUA.ATKINSON120 Verified Customer Verified Customer

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Great service & timely follow up When my routine appointment revealed the need for some additional repairs, Julian went above & beyond to secure a rental car for me. He kept me update When my routine appointment revealed the need for some additional repairs, Julian went above & beyond to secure a rental car for me. He kept me updated on the progress & even offered to drop off my vehicle. Two days later when I noticed a loose plastic part, the replacement part was ordered & installed quickly & at no additional cost. We will definitely return for future service! More

by JSchaff Verified Customer Verified Customer

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Recall. Day at the spa Paid for day at the spa during a recall visit . It was not done. They took my payment, yet did not clean my car. Disappointing. Had to go back and com Paid for day at the spa during a recall visit . It was not done. They took my payment, yet did not clean my car. Disappointing. Had to go back and complain. They took an hour, and cleaned it. Then, they told me cleaning the back of my PRIUS is not covered. Must pay the 150 day at the spa for that. Very unhappy. More

by HARRIET.BRIGHT Verified Customer Verified Customer

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Service The personal who helped me during my visit was very helpful and inciteful. The wait time was not every long and the problem with my vehicle was fixed The personal who helped me during my visit was very helpful and inciteful. The wait time was not every long and the problem with my vehicle was fixed and I would likely go back again More

by TERRONESF18 Verified Customer Verified Customer

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Friendly, professional service. I was just in and out for basic a service of the engines oil and top off the fluids, but as usual service dept was courteous and professional. I was just in and out for basic a service of the engines oil and top off the fluids, but as usual service dept was courteous and professional. More

by klv350z Verified Customer Verified Customer

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Great service, Great management I have been going to Sanford Toyota to have my vehicles serviced for over 10 years. I have purchased 7 vehicles from Sanford Toyota, new and used for I have been going to Sanford Toyota to have my vehicles serviced for over 10 years. I have purchased 7 vehicles from Sanford Toyota, new and used for my family. Every purchase experience was excellent. The customer service has always been top notch. The service center personnel are always courteous and efficient. The shuttle service is very convenient and the driver friendly. More

by sgr.sellers Verified Customer Verified Customer

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20,000 service and inspection The work was done correctly, after my husband got home I noticed they charged us for all service. We paid for the contract when purchased the car that The work was done correctly, after my husband got home I noticed they charged us for all service. We paid for the contract when purchased the car that we don’t pay for any service or labor, just inspection. Then when my husband went to get the new sticker for the license tag the dealership put our tag number instead of the VIN number into the computer system so it didn’t show up at the license place. Hopefully it was just a bad day all around for the service department. We will definitely be on the look out for them next time we go in. Beware!!! More

by ccmckenzie74 Verified Customer Verified Customer

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Issue was stated as resolved I sat for over and hour and a half waiting on a fix for a noise coming from the fan in my blower motor. They stated there was some debris in the blowe I sat for over and hour and a half waiting on a fix for a noise coming from the fan in my blower motor. They stated there was some debris in the blower motor and that I was good to go. The typical noise I thought was gone until the next day... More

by toddlauvray Verified Customer Verified Customer

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Stellar Service! Every time I come here to this location, every emplyoyees are very courteous, friendly; they actually help you and explain what kind of service really Every time I come here to this location, every emplyoyees are very courteous, friendly; they actually help you and explain what kind of service really need for your vehicle. You won’t get disappointed when you go to Sanford Toyota for any service. I must say since year 1999 when I had my first Toyota vehicle this is the only Toyota service that actually helps and won’t rip you off. I just wish every Toyota service is like this location. More

by AA227 Verified Customer Verified Customer

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No sense of urgency. Take your business else where. Wait time is excessive just for simple oil changes even with an appointment. What should take less than 30 mins usually lasts 2-3 hours Wait time is excessive just for simple oil changes even with an appointment. What should take less than 30 mins usually lasts 2-3 hours More

by djperdue92 Verified Customer Verified Customer

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