Julian Hernandez
Julian Hernandez at Fred Anderson Toyota of Sanford

Julian Hernandez | Page 28

Toyota Service Ambassador

Fred Anderson Toyota of Sanford

3321 NC Hwy 87 S
Sanford, NC 27332

Contact Me
not yet
rated
306 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

9 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

not yet
rated

306 Reviews

Write a Review

306 Reviews of Julian Hernandez

July 22, 2018

Dealership Rating
Employee Rating

Great service no badgering Great folks here! Nobody is pushy, everybody is friendly, and they all are trying to do what’s best for you as a customer! Excellent experience! More

by Adventure Gang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Seals , ANDRE CANNON, DANIELLE JONES

July 15, 2018

Dealership Rating
Employee Rating

Speedy service! Great service! They got us in and out in less than an hour and even let me know some extra information about my car that I was unaware of! Extremely h More

by RMSPENCER1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Geoffrey Ahlmark

Aug 10, 2018

Fred Anderson Toyota of Sanford responded

Thanks for your feedback! We're thrilled to hear you had an amazing experience at our dealership. Come again soon!

July 13, 2018

Dealership Rating
Employee Rating

Fred Anderson Toyota of Sanford The wait was easy in the wonderful lounge with coffee, tea and hot cocoa available. I chose an ice water! Also, the service person told me it would ta More

by KARENHGRIFFIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chan Coleman

Jul 17, 2018

Fred Anderson Toyota of Sanford responded

Karen, thanks for getting in touch! We're thrilled to hear our team was able to get you in and out in just 45 minutes. Enjoy your newly-serviced vehicle!

July 13, 2018

Dealership Rating
Employee Rating

Always good service in the Service Department I really like coming here to have my car service. They are always thorough and does not try to sell repairs on unnecessary items. This dealership als More

by lassen12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chan Coleman, KYLE JAMES , Geoffrey Ahlmark, Jeff DeMeyer, Luther White

Jul 17, 2018

Fred Anderson Toyota of Sanford responded

Thanks for the 5-star review! It means a lot knowing there's fierce competition out there. Thanks for choosing us and come back soon!

July 11, 2018

Dealership Rating
Employee Rating

Great service I have had my car served here for years. They always do a great job! Friendly, kind customer service. They always answer my questions and make sure I More

by sasjajo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chan Coleman, KYLE JAMES , Geoffrey Ahlmark, Jeff DeMeyer, Luther White

July 09, 2018

Dealership Rating
Employee Rating

Great service I would recommend to everyone to use Sanford Toyota for any make of car. The service people are very professional and the mechanics know how to fix a More

by rloss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2018

Fred Anderson Toyota of Sanford responded

We're so happy to hear you had a great experience with us. Thank you for your feedback. Looking forward to seeing you again soon.

July 04, 2018

Dealership Rating

Great service as usual Everyone is always professional and friendly. Service was performed in a timely manner. All my needs were met. Easy to get a service appointment. More

by LVGHANDSCRE8TNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Geoffrey Ahlmark

Jul 05, 2018

Fred Anderson Toyota of Sanford responded

We're so happy to hear you had a great experience with us. Thank you for your feedback. Looking forward to seeing you again soon.

June 28, 2018

Dealership Rating
Employee Rating

Best friendly And Personable employees !! I Have Never been To Another toyota But Sanford ! They Know Me As A regular Customer. I Bought New Seat Covers For 2007 Four Runner ! Kyle Is Fast More

by MESS428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chan Coleman, KYLE JAMES , Greg Davison, Jeff DeMeyer, Luther White

Jul 05, 2018

Fred Anderson Toyota of Sanford responded

Thanks for your feedback! We're thrilled to hear you had an amazing experience at our dealership. Come again soon!

June 26, 2018

Dealership Rating
Employee Rating

very friendly Everyone was in a nice mood. My service was completed faster than expected. For my past 4 services, everyone has been helpful and has made my experi More

by AG64672
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Geoffrey Ahlmark

Jun 27, 2018

Fred Anderson Toyota of Sanford responded

Thanks for your feedback! We're thrilled to hear you had an amazing experience at our dealership. Come again soon!

June 20, 2018

Dealership Rating
Employee Rating

Beware of this dealership deceitful business I bought a used truck with 25K miles from this dealership. Brought in 5K miles later for an oil change and they told me a $227 spark plug change was r More

by PJPSV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chan Coleman , Geoffrey Ahlmark, Greg Davison, Jeff DeMeyer, Bryan Shaw, Luther White

Jun 25, 2018

Fred Anderson Toyota of Sanford responded

Thanks for the feedback and for choosing us as your local Toyota dealership. We're sorry to hear your most recent experience wasn't up to your standards, so we'd like to speak to you directly. Please get in touch directly with our General Manager, Greg Davison, at (919) 895-6516.

Jun 26, 2018

Fred Anderson Toyota of Sanford responded

Afternoon- Could you give me the name of your salesperson- as we would like to get this addressed? Thank you for your help along with constructive feedback. Greg Davison-GM

Jun 26, 2018

Fred Anderson Toyota of Sanford responded

Please send me your email and I will send a copy of the document. The spark plug service was a part of the factory maintenance that is scheduled per the manufacturer at the time. The best way for me to describe this- if I were a doctor and giving you a "million dollar life insurance policy", the only thing I ask is that you come back to me so I can verify your lungs, heart, brain are all in working order.

Jun 27, 2018

Fred Anderson Toyota of Sanford responded

Afternoon- Can I get your name to pull the deal jacket up? (It has all paperwork scanned into it) Thank you!

Jun 27, 2018

PJPSV responded

Sir. You ask me for the salesman’s name but do not in any way address my concern about being charged $227 dollars for a spark plug change on a vehicle I purchased from you 5K miles ago or why I could not be provided a written copy of the lifetime power train warranty when I requested it. I ask that you answer my concerns.

Jun 27, 2018

PJPSV responded

I understand the importance/ things required by the 30K service. What I meant was I feel your dealership should have provided the spark plug change to me for free after paying you $30K + for the truck 5K ago. You can send a copy of the warranty to onahunch2002@yahoo.com. Thanks

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