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Julian Hernandez
Julian Hernandez | Page 9
Toyota Service Ambassador
Fred Anderson Toyota of Sanford
3321 NC Hwy 87 S
Sanford, NC 27332
306 Reviews
Dealership Experience
9 yrs, 8 mos
Industry Experience
9 yrs, 8 mos
Languages Spoken
English
Spanish
306 Reviews of Julian Hernandez
May 22, 2020
2015 Tundra I brought my Tundra in for a 85,000 service on May 13th, I also reported that the brake lights were staying on and I couldn't shut them off. My assoc I brought my Tundra in for a 85,000 service on May 13th, I also reported that the brake lights were staying on and I couldn't shut them off. My associate in the Service Department reported that it was the brake light switch was defective but there were no switches near by. He could get it fixed on Friday May15th. I asked about my extended warranty that I purchased when I bought the truck, he informed me of my $100 deductible. I took the truck in Friday May 15th and everything went very smoothly until it came time to settle the bill. The Friday May 15th associate looked at me like I was stupid when I informed I didn't want to pay anything but my $100 deductible (it was a few dollars) I invited him to pay it if it wasn't a big deal. He did the charge sheet over again and I paid my bill and left. Ileft Wednesday in a great mood and Friday in an irritated mood. More
by ssgaypa
Verified CustomerOther Employees Tagged: KYLE JAMES
May 19, 2020
TOYOTA get a good service every time i take my car service Autstand good well trained mechanic and assistant i m satisfied and great service Autstand. service Autstand good well trained mechanic and assistant i m satisfied and great service Autstand. More
by angelicamurray868
Other Employees Tagged: Chan Coleman, KYLE JAMES
May 17, 2020
Our family appreicates the great service, friendliness and authentic care about us and our vehicles. We look forward to our service experience because know we will be pleased. and authentic care about us and our vehicles. We look forward to our service experience because know we will be pleased. More
by aossw96
May 17, 2020
Service was done but not at a level of customer service I am used to. I am used to service rep going over the report with me and discussing upcoming service and that did not happen. I had to ask questions in am used to. I am used to service rep going over the report with me and discussing upcoming service and that did not happen. I had to ask questions in which the service rep did not know and kept blaming computer for lack of knowledge on simple questions I asked. More
by SHICKS864
May 14, 2020
This was my first visit. I received very courteous and prompt service. Mr. Julian Hernandez provided excellent customer service. I will definitely have my car serviced again. prompt service. Mr. Julian Hernandez provided excellent customer service. I will definitely have my car serviced again. More
by RCAMERON02
May 13, 2020
Awesome fantastic wonderful delightful really great service experience from the first time I've ever brought my vehicle in to this last time so far it has been truly great no issues in and out. service experience from the first time I've ever brought my vehicle in to this last time so far it has been truly great no issues in and out. More
by ROBERTSMITH.C.51
Other Employees Tagged: Chan Coleman, KYLE JAMES , Everybody in service
May 12, 2020
The Service Department team are very helpful with any concern I have. They are very fast and friendly! I enjoy going there and will continue to bring my there!! concern I have. They are very fast and friendly! I enjoy going there and will continue to bring my there!! More
by leahbeah2009
May 11, 2020
Your service department was excellent, as they have been in the past. Your service dept. is the reason I bought a tundra from from you instead of purchasing a F 150 from your competitor across the the road in the past. Your service dept. is the reason I bought a tundra from from you instead of purchasing a F 150 from your competitor across the the road . More
by mclemons41753
Other Employees Tagged: Eddie Seals , Wade Berard
May 04, 2020
I will NEVER GO BACK TO THIS DEALERSHIP EVER! THE PEOPLE THERE AT SERVICE DEPARTMENT IS DISHONEST AND THEY DO THINGS TO YOUR CARS w. THERE AT SERVICE DEPARTMENT IS DISHONEST AND THEY DO THINGS TO YOUR CARS w. More
by LISAC032005
Other Employees Tagged: Chan Coleman, KYLE JAMES
May 03, 2020
This dealership is quick and kind with the service they provide. Answers to questions are prompt and helpful. I drive a hour away to get my service done here and don't regret it. provide. Answers to questions are prompt and helpful. I drive a hour away to get my service done here and don't regret it. More
by wacook3
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