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Julian Hernandez
Julian Hernandez | Page 9
Toyota Service Ambassador
Fred Anderson Toyota of Sanford
3321 NC Hwy 87 S
Sanford, NC 27332
311 Reviews
Dealership Experience
10 yrs, 2 mos
Industry Experience
10 yrs, 2 mos
Languages Spoken
English
Spanish
311 Reviews
Write a Review
311 Reviews of Julian Hernandez
June 12, 2020
NC State Inspection I have purchased vehicles and had them serviced at Sanford Toyota and had excellent service. The personnel are knowledgeable an friendly. They know I have purchased vehicles and had them serviced at Sanford Toyota and had excellent service. The personnel are knowledgeable an friendly. They know Toyotas and offer suggestion to keep you reminded of when service maybe needed. They also wash my vehicles each time they are serviced. More
by Ldhbfh
Verified Customer
June 11, 2020
214 service and not even a car wash. Technicians were pleasant enough, however a car wash on a luxury vehicle should be required with every service appointment. pleasant enough, however a car wash on a luxury vehicle should be required with every service appointment. More
by TRICIAGARDNERMEJIA
Other Employees Tagged: Chan Coleman, KYLE JAMES
June 10, 2020
In & out in less than 45 minutes. My brand new Tacoma needed it's 5000 mile service. I called the dealership & was able to get an appointment for that very same morning. I showed up a My brand new Tacoma needed it's 5000 mile service. I called the dealership & was able to get an appointment for that very same morning. I showed up a few minutes early, but the service representative was glad to start the process. Less than 45 minutes later, my truck was ready & I was on my way. More
by NUKETIME2
May 27, 2020
Customer service is always great. The waiting room is always super clean. Coffee and bottles water is always offered free of charge and I’m always in and out in a timely manner. always super clean. Coffee and bottles water is always offered free of charge and I’m always in and out in a timely manner. More
by ARIELSMOM143
Other Employees Tagged: Chan Coleman, KYLE JAMES
May 24, 2020
In and out- felt good about service and social distancing ! I will definitely be returning. Thanks so much for the excellent service of my vehicle! ! I will definitely be returning. Thanks so much for the excellent service of my vehicle! More
by wendybutcher
Other Employees Tagged: Chan Coleman, KYLE JAMES
May 22, 2020
2015 Tundra I brought my Tundra in for a 85,000 service on May 13th, I also reported that the brake lights were staying on and I couldn't shut them off. My assoc I brought my Tundra in for a 85,000 service on May 13th, I also reported that the brake lights were staying on and I couldn't shut them off. My associate in the Service Department reported that it was the brake light switch was defective but there were no switches near by. He could get it fixed on Friday May15th. I asked about my extended warranty that I purchased when I bought the truck, he informed me of my $100 deductible. I took the truck in Friday May 15th and everything went very smoothly until it came time to settle the bill. The Friday May 15th associate looked at me like I was stupid when I informed I didn't want to pay anything but my $100 deductible (it was a few dollars) I invited him to pay it if it wasn't a big deal. He did the charge sheet over again and I paid my bill and left. Ileft Wednesday in a great mood and Friday in an irritated mood. More
by ssgaypa
Other Employees Tagged: KYLE JAMES
May 19, 2020
TOYOTA get a good service every time i take my car service Autstand good well trained mechanic and assistant i m satisfied and great service Autstand. service Autstand good well trained mechanic and assistant i m satisfied and great service Autstand. More
by angelicamurray868
Other Employees Tagged: Chan Coleman, KYLE JAMES
May 17, 2020
Our family appreicates the great service, friendliness and authentic care about us and our vehicles. We look forward to our service experience because know we will be pleased. and authentic care about us and our vehicles. We look forward to our service experience because know we will be pleased. More
by aossw96
May 17, 2020
Service was done but not at a level of customer service I am used to. I am used to service rep going over the report with me and discussing upcoming service and that did not happen. I had to ask questions in am used to. I am used to service rep going over the report with me and discussing upcoming service and that did not happen. I had to ask questions in which the service rep did not know and kept blaming computer for lack of knowledge on simple questions I asked. More
by SHICKS864
May 14, 2020
This was my first visit. I received very courteous and prompt service. Mr. Julian Hernandez provided excellent customer service. I will definitely have my car serviced again. prompt service. Mr. Julian Hernandez provided excellent customer service. I will definitely have my car serviced again. More
by RCAMERON02
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