Julian Hernandez | Page 8

I was very disappointed with the service advisor. I wrote on the coupon and reiterating twice to the service adviser to inform the mechanic not to change my wiper blades because I had just replaced the wrote on the coupon and reiterating twice to the service adviser to inform the mechanic not to change my wiper blades because I had just replaced the wiper blades. ( New wiper blades came with the coupon along with a oil change and tire rotation). I told him to put the new wiper blades in the car on the passenger side. I was informed that the mechanic did replace the blades and threw the ones he took off the car away. The service adviser then told me he would give me an additional set to replace the ones that was thrown away and they would be inside the car on the passenger side. Well he did give me a new set of wiper blades but they were for a Hybrid vehicle which I DO NOT have. I have a 2010 Toyota Camry LE 6 cylinder. The blades was not the same size 1 was 20 inches and 1 was 24 inches they do not fit my car. They did not cut the Maintenance light off or do a multi point inspection to inform me what if needed any additional maintenance. I feel this adviser is very dishonest and do not care about pleasing the customer. This is the worst experience I have had with the Service Department. More

by APRIL_NANCE Verified Customer Verified Customer

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My service experience was excellent. Service employees were courteous and responsive. The service was completed in a timely manner . I will return for service in the future. were courteous and responsive. The service was completed in a timely manner . I will return for service in the future. More

by pmmpack Verified Customer Verified Customer

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I called the dealership for service three different times. I was told that it was being treated as an urgent issue and never wants received a return call. times. I was told that it was being treated as an urgent issue and never wants received a return call. More

by saundersjimw Verified Customer Verified Customer

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Excellent service and great customer service experience. Everything was taken care of in a timely manner. We appreciate the great services from Sanford Toyota. Two thumbs up. Everything was taken care of in a timely manner. We appreciate the great services from Sanford Toyota. Two thumbs up. More

by SEAN.BOYKIN Verified Customer Verified Customer

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Service good, but price unreasonable After having 12 volt battery replaced keyless entry would not function. The tech stated the 2 keys would have to be reprogramed. This took 45 minute After having 12 volt battery replaced keyless entry would not function. The tech stated the 2 keys would have to be reprogramed. This took 45 minutes, with initial charge of $300. This was later reduced to $200, but I still found this to be unreasonable. Summary states the keyless switch was off and had to be turned on. If that was all that was actually done, then the charge was more than excessive. It was performed in a timely manner (appt. was at 9, and finished by 9:45). More

by WILLIAMHAYES Verified Customer Verified Customer

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Appointment TImes I made an appointment for 11:30 and at 1:30 had to ask how much longer would it take. When asked about they had to look for my car and it was sitting I made an appointment for 11:30 and at 1:30 had to ask how much longer would it take. When asked about they had to look for my car and it was sitting around back. I make an appointment because I work and I don't have that long for lunch. If it can't be done in that time frame then I would have been glad to reschedule all they had to do was tell me that they were overbooked. More

by MLETT0 Verified Customer Verified Customer

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Way too over priced, staff didn’t know much of anything. I drive a hybrid car, and when I went to pick my car up after the oil change, it had been left in the BATTERY in mode and nobody could tell me for ho I drive a hybrid car, and when I went to pick my car up after the oil change, it had been left in the BATTERY in mode and nobody could tell me for how long. They didn’t want to do anything about it either. Will never go back, I’ll just stick to my Just Tires and I suggest you guys go elsewhere too! More

by valeriehnunn Verified Customer Verified Customer

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Exemplary customer service. I had a short wait time in a lovely waiting area supplied with coffee and doughnuts! I highly recommend Fred Anderson Toyota of Sanford. Thank you, Jennie Thomas Shepard. lovely waiting area supplied with coffee and doughnuts! I highly recommend Fred Anderson Toyota of Sanford. Thank you, Jennie Thomas Shepard. More

by Jenlyn0902 Verified Customer Verified Customer

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2017 Camry I took my Camry in for NC NC State Inspection, was immediately greeted, a service personnel took my car and details. Within 30 minutes my car as insp I took my Camry in for NC NC State Inspection, was immediately greeted, a service personnel took my car and details. Within 30 minutes my car as inspected and washed. Great service! More

by Ldhbfh Verified Customer Verified Customer

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Great Service Getting service at Fred Anderson Toyota of Sanford is always a great experience. They are fast friendly and do a great job. Would highly recommend t Getting service at Fred Anderson Toyota of Sanford is always a great experience. They are fast friendly and do a great job. Would highly recommend to everyone. More

by monasguy03 Verified Customer Verified Customer

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