Julian Perez | Page 11

Chris helped us get into a new lease and traded in our old lease. My husband and I are generally apprehensive when approaching car dealerships and Chris made us feel really comfortable. If it weren’t for old lease. My husband and I are generally apprehensive when approaching car dealerships and Chris made us feel really comfortable. If it weren’t for him, we likely would have just stayed in our old lease. Julian also matched our budget which was deeply appreciated considering our current work situation. More

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Terrell was knowledgeable, professional, and patient throughout our deal. He needs his office brought closer to the front — he’s way in the back of the building. Setting appointments online could be throughout our deal. He needs his office brought closer to the front — he’s way in the back of the building. Setting appointments online could be done a bit better. More

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Mohammed and Julian did a marvelous customer service I will recommend family and friends Mohammed is very patient will recommend family and friends Mohammed is very patient More

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I had the best experience with Volkswagen DTW. I’m 100% satisfied with my purchase. Terrell made the process very easy and he was very knowledgeable about the vehicle and all of the specs I’m 100% satisfied with my purchase. Terrell made the process very easy and he was very knowledgeable about the vehicle and all of the specs More

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I came in without a specific agenda looking to end my current lease early and lease a new, bigger vehicle for our growing family. Angela was extremely helpful and worked with me to find the right fit. Sh current lease early and lease a new, bigger vehicle for our growing family. Angela was extremely helpful and worked with me to find the right fit. She engaged Julian to get us across the finish line, and both of them were very courteous, professional, and welcoming. I had my 4-month old with me the entire time, and they were gracious about my limitations - we hammered out the final figures while I was giving my son a bottle. This is Car #2 from VW of Downtown Chicago and I can’t see us going elsewhere the next time we need a new car. Thanks guys! More

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From the moment I was introduced to Chris, he was completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how t completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how to get it resolved. Next it was on to finance with Angel. He made doing business very simple. In the end we ended up paying cash for the car, but he definitely reviewed all options with us. During the process, Julian, the sales manager, made a point to introduce himself to me and sat and talked a bit as well showing his personal touch. When all was said and done, Chris agree to drive our new car home rather than allowing me to jump through hoops to try and figure it out since I drove a separate vehicle to the dealership. Unfortunately on the ride to my house, it was discovered that the windows would not go down when they were working during the test drive. He called me to let me know this and had already made arrangements to have them fixed at my earliest convenience. The next day was the 4th of July and I received a thank you call from Julian. The day after that Chris was calling me to schedule the repair for the AC and the windows. Today I came into the dealership first thing to have these 2 issues resolved. The AC was fixed and parts for the windows were ordered. If all goes as planned, I will be picking up the car tomorrow without any lingering issues. Very grateful to Chris, Julian, Angel and Kelia in the service dept, with a special shout out to Mike! More

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Mohammad and Julian worked well together and got me through the process quickly and effortlessly they’re top notch well rounded in the industry highly recommended! through the process quickly and effortlessly they’re top notch well rounded in the industry highly recommended! More

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Very Professional, No hassle to buy anything and worked hard to meet our needs. Highly Recommend you purchase from here. hard to meet our needs. Highly Recommend you purchase from here. More

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Came in to buy out our lease on our Atlas and ended up leasing a new Atlas instead, as Chris and Matt were able to offer us a great deal. Chris moved the process along quickly and we were very happy with leasing a new Atlas instead, as Chris and Matt were able to offer us a great deal. Chris moved the process along quickly and we were very happy with the level of customer service. More

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Julian Abel and manny were great to work with. From start to finish I felt good making my purchase. Manny was very helpful at guiding me thru the options of the car. I appreciate all of their work From start to finish I felt good making my purchase. Manny was very helpful at guiding me thru the options of the car. I appreciate all of their work at getting me approved for the car I wanted. My family loves the car and I enjoy it better than what I had before. More

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