Julissa Cruz | Page 6

Everyone i dealt with was professional, efficient, and nice to make the experience well worth it. The transaction was done quickly and there was very little waiting nice to make the experience well worth it. The transaction was done quickly and there was very little waiting More

by Karenj Verified Customer Verified Customer

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Fair priced, easy to deal with. A pleasure to work with. Would highly recommend . Considering circumstances all paperwork filled out. Vito was waiting and so was the car! Would highly recommend . Considering circumstances all paperwork filled out. Vito was waiting and so was the car! More

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Very disappointed Very seldom do I give negative reviews but this experience was bad enough to comment on it. We started off on the wrong foot right away when I was Very seldom do I give negative reviews but this experience was bad enough to comment on it. We started off on the wrong foot right away when I was told I can purchase a car and leave with it that day. When I said let's do it, it suddenly was a problem. The check from my bank would take 48h to clear and they didn't want to hand over the car prior, a internal procedure they said. I thought it was weird that they didn't want to trust the funds to transfer since I was coming through a car buying program that exact bank offered and they participated in. Even the banker of my bank was questioning that. So bottom line I would have walked and now I am thinking maybe I should have. This being said, I wouldn't have left a negative comment about that though because Michael (the owners nephew) took care of that problem and allowed an exception based on my having been given the wrong information. Fair enough! However my disappointment with the all-around service I received continued. Misinformation, spent 9h at dealer when I was told it would take 3h, sales people constantly disappear, car was not detailed as promised (hairbands on windshield wiper lever, gum stuck in the side pockets, interior roof soiled and the list goes on...all things you don't notice when you finally get the car after dark and having spent all day at the dealership), also the bumper had a scratch that wasn't there upon inspecting the car prior to purchasing. The only light at the end of the tunnel was Natalie, she finally realized how long I had been at the dealership and offered me a cup of coffee after 7h or so. However, I was disappointed that when I reached out to her with my above concerns, as the customer relations manager I thought she was the right point of contact, but she didn't even deem it necessary to respond. I shouldn't have told anyone that I needed to leave town right after purchasing, guess that made them feel I wasn't going to do anything about all the above issues. The organization is a poor as well, Julissa still sends me regular emails asking me if I wish to buy a car. Again, I am very disappointed and wouldn't buy another car there or go back for my free service for that matter. More

by NATALIEDEES Verified Customer Verified Customer

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Salesperson great, informative and humble not pushy and patient!! The finance person not as friendly too aggressive and I can see being a little aggressive to sale but it was a little over. Too much time s patient!! The finance person not as friendly too aggressive and I can see being a little aggressive to sale but it was a little over. Too much time spent in the dealer more then 5 hours waiting is a little too much. Car that I wanted the color was not available and the color that was available had other features I didn’t ask for and they wanted more money after settling in one amount!! More

by lcarrera Verified Customer Verified Customer

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Quick Attentive Service Went in for my 20,000 mile service and to investigate a possible issue with my battery sensor. I was 4th in-line for service. I was told it would take Went in for my 20,000 mile service and to investigate a possible issue with my battery sensor. I was 4th in-line for service. I was told it would take about an hour and a half. Since I bought the car there I was in the system. Everything went smoothly and in an hour and a half my car was ready. Excellent. Wish more things operated that smoothly. Would not hesitate to use the Service Side again. More

by cngranger Verified Customer Verified Customer

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Amazing sales department, this is my second Jeep from Amazing Sales department, this is my second Jeep from this dealer. Have worked with Alise both times and she is amazing and definitely treats you with Amazing Sales department, this is my second Jeep from this dealer. Have worked with Alise both times and she is amazing and definitely treats you with respect and wants the best for you. I had issues with the car (not the dealers fault) and Alise has personally followed up with me thru the process. The Service department is going thru growing pains (b/c Security sells so many cars;)) hoping with new managers in that department the process will be upgraded. Overall a great dealership! Highly recommend! More

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