Junid Zarka

I had high hopes for Albrecht. They don’t use high pressure sales tactics, their pricing seems fair, and their customer service was impressive (at first), Ultimately, my decision t They don’t use high pressure sales tactics, their pricing seems fair, and their customer service was impressive (at first), Ultimately, my decision to go with Albrecht was largely due to the pleasant experience I had there during my initial car search. Fast forward 2 days. Purchase/negotiations go well, but are followed by a 3 hour debacle in the finance office (the first sign of things to come. Kudos to Junid for getting the deal back on track). We agree on a Tuesday (next day) pickup, with a Wednesday backup. I activate insurance on Tuesday afternoon, and a Wednesday pickup is set. I receive a text from Albrecht on Wednesday saying that insurance are “taking their sweet time” returning the paperwork, but everything should be ready on Thursday. This is ok with me, as Thursday is my day off, but I note that I can’t push it any later than that. Thursday morning, I have heard nothing from Albrecht, so I wait a couple hours and text them. I’m told that they’ve been on the phone with insurance trying to get the car registered, but nothing has happened. It’s going to be a Friday pickup now. I’m working a long shift on Friday, but the salesman says he’ll stay late if needed. I appreciate his flexibility. Friday comes, and there’s no progress. At work, I decide to call insurance myself and see what I can do to help. “Oh!” they say, “The dealership just has a typo on the RTA form. We’ve been waiting for them to change it. Once they do we’ll send the corrected paperwork right back over.” This call took less than 5 minutes. I get on the phone with Albrecht and update them. My insurance policy takes effect the following day, which is a holiday weekend (Albrecht isn’t open). A Monday pickup is arranged. I explain that, once again, I’m working, and the only way I can pick the car up is if I come at 8pm, despite the dealership closing at 7. I’m assured that this is okay. The car will be ready to pick up. I call in some favors and get a ride to Albrecht Monday night. When I arrive, the building is locked, and the lights are off. I start knocking. Nothing. Knock some more. Text my salesman. Nothing. Text again. Knock more. Nothing. After a while, I see Junid walking around. He’s working late. He sees me waving and lets me in. He wasn’t told that I was coming, but we chat for a few minutes and then he calls a friend and gets my salesman’s cell number. I hear the salesman say, “Oh yeah, the keys are [indecipherable].” Junid sighs, finds the keys, and takes me to the car. To our (or at least his) surprise, we find that the gas tank is empty. Junid apologizes profusely and locates a gas card. We drive to the gas station together, while my ride waits at the dealership. When we get back, another salesperson is there. Evidently some other employees thought I was breaking into the building, so she came to check me out. Nobody told her, or them, that I was picking up a car either. Since scheduling my pickup, I’ve heard nothing from Albrecht (except, ironically, this request to review my purchase). No apology, no explanation for why I was left to knock on windows and hope for the best. I’ve reached out to the general manager for clarification, but 2 weeks on, I can’t seem to get him on the phone. At this point, I’m really disappointed in Albrecht. Junid was clutch. He is great, and works really hard. But despite everybody’s best efforts he can’t run that dealership by himself. If you’re thinking of buying a Subaru, honestly, drive a few more miles and go to Ira. I almost went there, and although they weren’t as friendly as Albrecht, but they seem to run a solid business. If you do decide to buy your car at Albrecht, get ready for a wild ride, and make sure you clear your schedule. More

by matthewminigell Verified Customer Verified Customer

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After waiting 5 hours, the dealership did a bait and switch on financing rare of about 2%. After thinking my troubles were over, it turns out they took out not one, but two loans at two separate banks! switch on financing rare of about 2%. After thinking my troubles were over, it turns out they took out not one, but two loans at two separate banks! More

by B Verified Customer Verified Customer

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Al was extremely knowledgeable and very responsive to all my inquiries and calls. Judson was equally as responsive and obliging and a pleasure to work with. my inquiries and calls. Judson was equally as responsive and obliging and a pleasure to work with. More

by julietobin464 Verified Customer Verified Customer

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I don’t know who Junid and Andrew are. I didn’t deal with them. Pete and Dacota were amazing though! I didn’t deal with them. Pete and Dacota were amazing though! More

by mglavac11 Verified Customer Verified Customer

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Junid (finance) and Marco De Leon (sales) were excellent--extremely pleasant and helpful in every way. No pressure, provided all the information we needed, and made things easy for us. We went t excellent--extremely pleasant and helpful in every way. No pressure, provided all the information we needed, and made things easy for us. We went to other dealers, but always left feeling like Subaru of Wakefield was the best place to go to. We bought a car here 9 years ago and have had all of our service done here. We'll do the same for our new car. Marco, was, again, incredibly helpful and always had a smile for us. He made a big difference in making the purchase of our car hassle-free and pleasant. Give that man a bonus! :). Note: we did not deal with Andrew Mwangi, so did not rate him. More

by SATORU818 Verified Customer Verified Customer

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I had an excellent experience with Albrecht Subaru. The process was straightforward and throughly explained to me by my sales representative Junid. The process was straightforward and throughly explained to me by my sales representative Junid. More

by elt Verified Customer Verified Customer

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They were very good to work with, they listened to my needs and accommodated my wife and I during our purchase of a new Subaru. needs and accommodated my wife and I during our purchase of a new Subaru. More

by cciulla84 Verified Customer Verified Customer

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Attention and service was great! Junid was absolutely great and provided excellent service. He answered all of my questions thoroughly and made the entire experience smooth and stre Junid was absolutely great and provided excellent service. He answered all of my questions thoroughly and made the entire experience smooth and stress-free. Highly recommend! More

by JOSESOTOVASQUEZ Verified Customer Verified Customer

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Great crew! They were all on top of things and quite knowledgeable as well. They worked well together as a team. They were all on top of things and quite knowledgeable as well. They worked well together as a team. More

by sbthieleman Verified Customer Verified Customer

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Our experience was GREAT ! We appreciated the help and speedy sale! Thanks Linda and Sean We appreciated the help and speedy sale! Thanks Linda and Sean More

by lindatops Verified Customer Verified Customer

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