Junior Avila
Junior Avila at Universal Mitsubishi

Junior Avila | Page 2

Service Advisor

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

4.8
284 Reviews
4.8

284 Reviews

Write a Review

Dealership Experience

26 yrs, 5 mos

Industry Experience

27 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

284 Reviews of Junior Avila

February 02, 2026

Dealership Rating
Employee Rating

I had another outstanding experience at Universal Mitsubishi thanks to Paul Tokatlyan and his coworker, Armen Yagubyan. These two consistently deliver top-tier customer service and truly go above and More

by CARLCOOKSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

January 12, 2026

Dealership Rating
Employee Rating

I took my 98 3000gt vr4 in to get serviced. They did a great job and more than addressed all my issues. Amazing customer service and follow ups. More

by ZWEILER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

January 04, 2026

Dealership Rating
Employee Rating

Great customer service, we had a lot of questions and were very helpful walking us through the whole process. I am a first time car buyer and Andy, Saul, JC and the entire team were very patient and know More

by rickybriito
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 03, 2026

Dealership Rating
Employee Rating

Good knowledge and Service. Paul knows what my auto needs before I know what is wrong More

by mel11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

January 01, 2026

Dealership Rating
Employee Rating

Thank you Mitsubishi service department. Your work was great and fast. It was a pleasure doing business with you. Keep up the good work. More

by betosr.hl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

December 01, 2025

Dealership Rating
Employee Rating

Thank you, fast and easy service, great communications and easy pick up, everyone was very attentive. More

by Alexandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

November 24, 2025

Dealership Rating
Employee Rating

I've just had one of the biggest repairs on my evo x. I had my car for at least 7 years. It was finally time to repair my suspension. Paul and his team always come through. They did an amazing job on my More

by NIGHTLIFEEDC016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan , Johnny

October 28, 2025

Dealership Rating
Employee Rating

Outstanding! !! Appreciate you, Armen and everyone at Universal Mitsubishi. Armenia always super helpful. Thank you. More

by SHERRYJUNE2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

October 21, 2025

Dealership Rating
Employee Rating

The Service center staff is top notch. Both service center advisors are honest and professional . More

by ctroncale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

Oct 24, 2025

Universal Mitsubishi responded

Thank you for your kind words! We take great pride in our service center staff and strive to always provide honest and professional service. It's comments like yours that make us love what we do. We appreciate your support and look forward to seeing you again soon! Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 03, 2025

Dealership Rating
Employee Rating

I wholehearted trust everyone here, Paul is great and very knowledgeable. I desperately needed service on my Outlander and he noticed a missed repair from an accident I had a few months earlier and was a More

by Zamoraclau1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Thank you for choosing and giving Paul and his staff the opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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