Justin Bunte
Justin Bunte at Ray Skillman Westside Auto Mall
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Justin Bunte

General Manager

Ray Skillman Westside Auto Mall

5155 W Pike Plaza Rd
Indianapolis, IN 46254

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4.1
12 Reviews
4.1

12 Reviews

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12 Reviews of Justin Bunte

March 15, 2024

Dealership Rating
Employee Rating

Great team that cares about taking care of the customer and providing a excellent customer experience More

by lucky to be alive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bim Akintomide, Tony May

July 12, 2023

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Employee Rating

Justin Bunte is the epitome of poor customer service and does not deserve to be in his current position. My family has purchased four cars from one of his dealerships. My 2018 Hyundai Santa Fe has a silent More

by kristinashleyfryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 12, 2023

Ray Skillman Westside Auto Mall responded

Mrs. Fryman, we do our best to do everything we can for every customer that comes through our doors. The customer experience and our reputation are very important to us. We are proud to have a 4.8 rating on over 5,000 online reviews. That said, sometimes we meet customers we simply cannot please. Your husband was one of the most unpleasant customers we've ever had to deal with. We reviewed your warranty policy and it does in fact expire at 100,000 miles. We tried to explain that to your husband but he was verbally abusing employees at that time. I'm not going to get in to all of the details here but when you start threatening staff, you are no longer welcome. Your paint defect has to be handled by Hyundai and we encourage you to work with one of the other many Hyundai dealers in town to get it taken care of. Although our communication and experience with you personally has been pleasant, our experience with your husband at multiple different locations has not. I think you would have a different outlook on our customer service if you witnessed your husband's behavior in person. He has been asked to leave on three separate locations by three separate general managers. Also, these accusations of name calling are simply not truthful.

Jul 12, 2023

kristinashleyfryman responded

Justin Bunte- It is one thing to lie and claim you never called my husband the expletives mentioned above as he had me on the phone during your encounter. It is another to suggest we go to another location as you have blacklisted us from all five of your locations in addition to notifying other dealerships with whom you have relationships. Yes, my experience with Hyundai has been pleasant but that is only because I tried to allow you and your staff to do the right thing and fix my vehicle, which you have refused to do. If this was only about the interaction you had with my husband, I would imagine you would back up your claim of providing sufficient customer service and assist me but you have yet to do so. I am embarrassed every time I drive my Santa Fe because the paint on the hood has flaked off several inches up. I hope that Hyundai corporate does the right thing and revokes your right to represent the brand. Clearly you are immature and crooked and should be removed from your position altogether.

June 16, 2023

Dealership Rating
Employee Rating

I rarely write reviews unless warranted. With a family of 6 I have purchased many vehicles in my time. I have to say this was a 5 star experience with top notch people involved from top to b More

by RLH3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chloe Broady, Joe Beck , Mark Hudson

Nov 17, 2023

Ray Skillman Westside Auto Mall responded

Rlh3, we are so happy to read such a great review about Ray Skillman Westside Mitsubishi! Thank you, and have a fantastic day!

January 27, 2023

Dealership Rating
Employee Rating

Treat you like family, really care about taking care of YOU. Will always return for great service More

by lucky to be alive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony May

Nov 17, 2023

Ray Skillman Westside Auto Mall responded

Lucky To Be Alive, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Ray Skillman Westside Mitsubishi

September 25, 2022

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Employee Rating

I do appreciate the conversation and communication from Justin and Patrick concerning my vehicle. It was, I felt, was a time consuming situation, but they advised me about the work progress of the car and More

by Indy Girl12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Patrick Rady

Sep 27, 2022

Ray Skillman Westside Auto Mall responded

thank you for taking the time to leave a review for us at Ray Skillman Westside Auto Mall. We're happy we could meet your expectations!

June 01, 2022

Dealership Rating
Employee Rating

Awesome people to work with. They know your Hyundai inside and out. Always want to help. More

by lucky to be alive
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tony May

Jun 18, 2022

Ray Skillman Westside Auto Mall responded

Thank you for the great review!

May 18, 2022

Dealership Rating
Employee Rating

The Westside Hyundai has a Great team of people to work with that will take care of you and all your vehicles needs. More

by lucky to be alive
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Barry Morris, Tony May , Austin Burns, Westside Hyundai service team is outstanding

Jun 16, 2022

Ray Skillman Westside Auto Mall responded

thank you so much for the positive review!

April 28, 2022

Dealership Rating
Employee Rating

Ray skillman west side auto mall is the worst place I know you have to experience things for yourself but they customer service is poor there deliberately sabotage your vehicle so you will keep coming b More

by D
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: PATRICK WAS

November 20, 2021

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Employee Rating

This was my 4th purchase from them. All 4 vehicles have been rock solid performers as far as no major problems service wise. I still have 2 of the previous purchases and they are going strong. Good peopl More

by Doug C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 27, 2021

Dealership Rating
Employee Rating

We have purchased three cars from this dealership. We have had all the service done there on all three cars. We continue to be impressed with the work they have done for us and the friendliness of every More

by NELDAFARRAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Patrick Clayton

1

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