Justin Callahan | Page 13

Making Ice Cream out of Soured Milk When all goes well, being a good service rep is relatively easy. But, when James inherited me as a customer, customer relations were going poorly. H When all goes well, being a good service rep is relatively easy. But, when James inherited me as a customer, customer relations were going poorly. Having purchased a low mileage CR-V from Crown Honda six months ago, I took it in for routine service and requested a tire rotation and a check of the horrible noise the low mileage tires had begun making. The service writer told me the tires couldn’t be rotated because the rear tires were badly worn and needed replacement. I asked wouldn’t the tire insurance I purchased cover the cost since I had only driven the vehicle 4000 miles. The service writer checked with the general manager and called back to report the tires weren’t covered because they were in such good shape, so the problem was fixed by rotating the tires. I found this confusing, and when I drove the vehicle the noise had transferred to the front and made driving most unpleasant, especially when a rear tire blew on the hump of the Howard Frankland Bridge, leaving me stranded for five hours because four service crews could not get the blown tire removed because its unique key was sitting in the tool box of the Crown Honda technician who had rotated my tires. James inherited me as a customer at this point when my affinity for Crown Honda was at its weakest. His expert handling of the delicate situation has kept me as a customer, though I do feel the tire situation should yet be remedied. More

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Great service My son & I purchased a used civic from Mr. Miller... the service was great! Would recommend him to anyone. He also got us in & out quickly with all My son & I purchased a used civic from Mr. Miller... the service was great! Would recommend him to anyone. He also got us in & out quickly with all the paperwork. Thx again More

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Purchased a new cr v Frank Lovett was are sales person again. With this purchase that would be 4 vehicles we purchased with him. He is the best and crown Honda is excellen Frank Lovett was are sales person again. With this purchase that would be 4 vehicles we purchased with him. He is the best and crown Honda is excellent. Love Honda vehicles. Frank was very good at explaining everything. Would definitely recommend Frank if you are looking for a Honda. More

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Quick, easy, and affordable My wife and I were recently in the market for a new car. She had driven a few, but the new Honda Accord really stuck out to her. David was great, he h My wife and I were recently in the market for a new car. She had driven a few, but the new Honda Accord really stuck out to her. David was great, he helped us find just the right one that both fit our lifestyle and budget. It was a great pleasure working with him and the Crown family. More

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Ralph is the best This is was my first time purchasing a car in crown Honda. Ralph made the purchasing experience so much easier. I would totally recommend my friend an This is was my first time purchasing a car in crown Honda. Ralph made the purchasing experience so much easier. I would totally recommend my friend and family to him. More

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Karen Rosen was a terrific salesperson! This is the second vehicle we have bought from Crown Honda. We traded in the 2009 Odyssey we bought from them 8 years ago on a new CR-V. Karen did a This is the second vehicle we have bought from Crown Honda. We traded in the 2009 Odyssey we bought from them 8 years ago on a new CR-V. Karen did a great job facilitating everything! She was patient as we looked through all the different colors and our multiple test drives. Once we reached a very fair deal, she hustled to get our new car ready to go and then spent a fair amount of time going over the many features and electronic gadgets on our new car. Overall an outstanding effort on her part and the rest of the sales staff! More

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Great Experience with Paul England It is probably a good idea that we arrived at Crown last because then we could appreciate them more. We visited 6 car dealers. Crown was by far the It is probably a good idea that we arrived at Crown last because then we could appreciate them more. We visited 6 car dealers. Crown was by far the best. Paul England was the icing on the cake. Paul allowed us to ask all our questions; we had a lot. He answered them thoughtfully and clearly. He never talked down to us. He talked to me directly. My husband indicated to Paul that I was the one buying the car. Paul respected this and dealt mainly with me. As a woman I appreciated that very much. I would ask a question and he would look at me as he answered. He did not discourage any questions or the extra long test drive. He made the buying process very easy. He was clear and concise. I like that the only used cars they have are the cars they brought in on trade at Crown. Our next car, we will think of Crown Honda first. Karen was very helpful in getting us to visit Crown. More

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Excellent The experience from start to finish was excellent. From the day I reached out to them to the final day of making that decision on what vehicle. The experience from start to finish was excellent. From the day I reached out to them to the final day of making that decision on what vehicle. More

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Mike Tan is Best Sales Person! No Donut eating, smoking, or high pressure sales guy here! The sales person that is going to work hard to make get you in the car you want, need, wit No Donut eating, smoking, or high pressure sales guy here! The sales person that is going to work hard to make get you in the car you want, need, with a fair price that makes sence for you and you family. Be sure to ask for Mike. He knows the service people in the back and will take care of you after the sale. He has made a lifetime customer out of me. I know he will do the same for you. More

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Top Notch Karen was patient and helpful from the very beginning. She made me feel comfortable and answered all of my many questions. Crown Honda had many diff Karen was patient and helpful from the very beginning. She made me feel comfortable and answered all of my many questions. Crown Honda had many different car models which helped me narrow down my selection. I am very happy with my purchase and will be a returning customer. More

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