Justin Callahan | Page 2

I arrived to my appointment a few minutes early and was able to be seen with no issues. I was in and out. able to be seen with no issues. I was in and out. More

by Vonniebeckham19 Verified Customer Verified Customer

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They work with me super well. And always calm my frustrations with kindness and gentleness. Great group of people. And always calm my frustrations with kindness and gentleness. Great group of people. More

by sissyjo3 Verified Customer Verified Customer

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I had 5 recalls on my Carnival and a transmission warranty. I dropped it off on a Thursday and was told it would be ready the following Wednesday. The was no contact after the text on Thursday about warranty. I dropped it off on a Thursday and was told it would be ready the following Wednesday. The was no contact after the text on Thursday about the recommendations. I had to call Tuesday to make sure it would still be ready on wed. Justin said yes. Wednesday came and since I didn’t hear anything by 1:30, I text the number that goes to Justin. No answer. At 3 I called and was told he was out, so I left a message for Felix to call me for an update. At 4:40 I called back and was able to get ahold of someone in service, I believe the advisor right next to Justin. He checked and said it was ready, but I couldn’t get it that evening as I just found out and was still working. I came up Thursday morning and spoke to Justin. He found my paperwork, but not my keys. He asked me if someone called and said it was ready. I told him o called and they finally told me it was ready. After 10 minutes or so, he came back and said it was not ready, it needed a trans mount. I could take it like that as it wouldn’t harm my vehicle and bring it back once he got the part the following day. But he said it was going to rattle as the current mount is bad. I did not want that, so he let me stay in the rental and should call me Friday when it is done. I had to call Friday about 2:30 because he still hasn’t called me yet. Now he says it will take until Monday. I did not call Monday, and no one reached out. I text Tuesday morning about 9:45 and he said part came in, tech working on it and should be done shortly. I asked for an update at 2:14 as I have to move stuff around to pick it up and he said he just got with the tech and would be done within the hour, just needs the test drive..I asked him about the 4.4 miles that it was driven around 11 that morning(Kia app notified me). And he said that was probably the tech test driving it earlier. He would have to ask the technician. I am confused because I thought he just got done speaking with the technician…. It was done within the hour. When I got there, my battery was dead and had to be jumped off. I had to go buy a new battery as soon as I left there. Not a good experience as there was no communication. It should have been proactive, not reactive. My remand transmission was only driven 4.4 miles. That wasn’t even enough to get it onto the highway to ensure all of the gears were properly engaging and there were no issues. They ran my car for 2 1/2 hours, did not replace any gas whatsoever and my gear shifter is loose/misaligned. When I go to put it in reverse, it shows neutral. More

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All good, minus getting the shuttle back. I never got a call back after requesting one. I never got a call back after requesting one. More

by rskatzesjr Verified Customer Verified Customer

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I just want to say I bring my car continuously to regal Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else More

by usmcrrvnv2 Verified Customer Verified Customer

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I've always love coming here. I felt the waiting room has got all the comfort of home. I felt the waiting room has got all the comfort of home. More

by DaJoQuim Verified Customer Verified Customer

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Very quick and professional Justin was precise and very friendly. I went in and out the dealership in a Matter of 30min the fastest time friendly. I went in and out the dealership in a Matter of 30min the fastest time More

by ilianell.melendez85 Verified Customer Verified Customer

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The Regal Kia is an outstanding. I have purchased two vehicles and have them both serviced there. I trust them to do a great job in every aspect. I have purchased two vehicles and have them both serviced there. I trust them to do a great job in every aspect. More

by warren.nash Verified Customer Verified Customer

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It was an easy process with plenty of people to help me out. They called me when my car was finished and I came and picked it up out. They called me when my car was finished and I came and picked it up More

by btowngolfin Verified Customer Verified Customer

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It was the quickest service call I've ever had at this dealership. In and out in about 1 hour. dealership. In and out in about 1 hour. More

by Teworden Verified Customer Verified Customer

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