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Justin Callahan

Overview Reviews (65)

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Justin Callahan

Justin Callahan | Page 2

Service Specialist

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.5

65 Reviews

Overview Reviews (65)

4.5

65 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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65 Reviews of Justin Callahan

October 02, 2026

Dealership Rating

Employee Rating

They are all awesome and have always taking care of me and my car needs and my car needs More

by bacole38

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Justin Callahan

Oct 03, 2026 -

Regal Kia Lakeland responded

Thank you for your confidence in Regal Kia! We appreciate your business.

October 02, 2026

Dealership Rating

Employee Rating

Service is always exceptional. Advisors are very professional and always very nice. Always treated with the up most respect. Advisors are very professional and always very nice. Always treated with the up most respect. More

by ajsburchett71

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Mahr

Oct 02, 2026 -

Regal Kia Lakeland responded

Hi Burchett! We are grateful for your 5-star review! It means a lot to the team at Regal Kia.

October 01, 2026

Dealership Rating

Employee Rating

Justin always does an amazing job helping with figuring out what is needed for my car. Very knowledgeable, kind, process is always smooth and quick. out what is needed for my car. Very knowledgeable, kind, process is always smooth and quick. More

by kiadixon

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Oct 01, 2026 -

Regal Kia Lakeland responded

Thank you for sharing your great review of Justin and his team at Regal Kia! We appreciate your business and hope to see you again soon!

September 24, 2026

Dealership Rating

Employee Rating

Everything was smooth and great! Great staff also very accommodating with my schedule. I would buy again from them. Great staff also very accommodating with my schedule. I would buy again from them. More

by octopusgarden898

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sean Bryant, Chris Boswell, Sal Campisi jr., Misty Osborne, Jeremy Mahr, Mike Galloway, Gregg Baldwin, Sarah Abichid

Sep 24, 2026 -

Regal Kia Lakeland responded

Our service team is pleased we could work around your schedule and provide seamless service on your Telluride. Hearing you’d choose us again means a great deal to our team.

September 17, 2026

Dealership Rating

Employee Rating

Justin kept me informed on every step. I would hope to get him again if I need service in the future. I would hope to get him again if I need service in the future. More

by djjohnston521

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Justin Callahan

Sep 17, 2026 -

Regal Kia Lakeland responded

Your note about Justin keeping you up to date at every step reflects how our service team values clear communication. We’re here whenever your EV9 needs service and would be happy to have Justin assist you again.

September 15, 2026

Dealership Rating

Employee Rating

It was not good. Tried to upsell a spark plug change 25000 miles early from Kia recommended. Cabin air filter was reinstalled upside down, glove box dampener not reco Tried to upsell a spark plug change 25000 miles early from Kia recommended. Cabin air filter was reinstalled upside down, glove box dampener not reconnected, positive battery terminal cover not closed. Also it would be a great idea to connect maintenance records between dealerships to prevent asking for service that had already been performed. Also while waiting there was a issue with a sales associate which will be brought up with sales manager More

by ricedon17

Verified Customer

Recommend Dealer

Other Employees Tagged: Justin Callahan

Sep 16, 2026 -

Regal Kia Lakeland responded

I'm truly sorry to hear about your recent service visit and the issues you experienced. If you'd like to discuss these concerns further, please feel free to contact me directly at your earliest convenience. Respectfully, Felix Mendez - Service Lane Manager - 863-333-4656

September 08, 2026

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Justin is by far the best edition to the Kia service dept. would recommend him. dept. would recommend him. More

by PAULZX10R

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Sep 08, 2026 -

Regal Kia Lakeland responded

Hi Paul! Thank you for leaving us this five-star review and for your kind words about Justin from our service team at Regal Kia!. We'll see you next time!

September 06, 2026

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Employee Rating

As always, good service at reasonable rates and very knowledgeable advisor that guide you in making choices. knowledgeable advisor that guide you in making choices. More

by jdieguez

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Justin Callahan

Sep 06, 2026 -

Regal Kia Lakeland responded

Knowing our service continues to meet your expectations and that our advisor guided you through your choices is rewarding. Your praise of our team’s expertise and reasonable rates means a great deal to us.

September 01, 2026

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Employee Rating

We had areal enjoyable day working with Malik. We accomplished everything we went for and he made sure we got everything we needed. 👍 We accomplished everything we went for and he made sure we got everything we needed. 👍 More

by hdmunn

Verified Customer

Recommend Dealer

Yes

Sep 01, 2026 -

Regal Kia Lakeland responded

We’re glad you enjoyed your service appointment on your Kia Sorento and that our team could take care of everything you needed. Knowing that we met your goals means a lot to our service department.

Sep 01, 2026 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia and for sharing your wonderful experience with Malik. Have a fantastic day!

August 27, 2026

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Employee Rating

He was extremely knowledgeable and made sure all my cars needs were met appropriately. Excellent service needs were met appropriately. Excellent service More

by garciagenesis1333

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr

Aug 27, 2026 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia and for leaving your feedback! We're happy to hear that you had a knowledgeable and helpful service visit with our team. We hope to see you again in the future!