Justin Dunn

Worst experience I have had purchasing a vehicle. Hurried through the documents, initialing & signing many forms. Not aware or explainined of all the things I was being charged for. I know it was my Hurried through the documents, initialing & signing many forms. Not aware or explainined of all the things I was being charged for. I know it was my fault for not reviewing each document. When I reviewed the documents at home, I immediately requested cancellation of these items. I was assured I would receive forms for this purpose. Finally I returned to the dealership and was assured it would happen. Thankfully the next week, Jennifer acknowledged my compliance and submitted the forms for me to get a full refund, sent to the lienholder. This is the fifth week of me paying $35 per week interest on these funds & the lienholder has still not received the funds. More

by billhayhurst10 Verified Customer Verified Customer

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I love yall so much I want to thank u all for u did for me me More

by wheeleralshawn5 Verified Customer Verified Customer

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Excellent place to buy a vehicle! All staff were professional, friendly and fantastic at their roles. All staff were professional, friendly and fantastic at their roles. More

by Ghosthiker70 Verified Customer Verified Customer

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I spent about two hours at this dealership and agreed on an out-the-door price. When it came time for financing, I was offered rates of 6.2–6.55%. I had a pre-approval from my credit union at 4.29%. I was an out-the-door price. When it came time for financing, I was offered rates of 6.2–6.55%. I had a pre-approval from my credit union at 4.29%. I was told I could not use my own financing and would need to use the dealership’s financing to proceed. Since the rate difference was significant, I declined and left. The sales staff was polite, and my deposit was returned promptly. However, the financing policy was disappointing and ultimately prevented us from completing the purchase. More

by lanedroz Verified Customer Verified Customer

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Management needs to. Inspect their vehicles for all typed of damage.,also need to do better title checks Inspect their vehicles for all typed of damage.,also need to do better title checks More

by drescue104 Verified Customer Verified Customer

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This is my sixth Honda civic that I’ve bought from Honda of Ft Myers. The process was very smooth, many thanks to Manager Justin for making me a deal I couldn’t refuse! Also Tommy from financing, very much of Ft Myers. The process was very smooth, many thanks to Manager Justin for making me a deal I couldn’t refuse! Also Tommy from financing, very much appreciated. More

by FASHION1013 Verified Customer Verified Customer

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The original window sticker was not included in the paperwork with my car. It’s important to me and I want it. The sales kid said it would be in the car after it was prepped. It’s been five days, and paperwork with my car. It’s important to me and I want it. The sales kid said it would be in the car after it was prepped. It’s been five days, and I just got around to going through the car and the sticker is nowhere to be found. Also the removable carpet mats weren’t there. We went back-and-forth over the stupid removable rubber mats and they gave in and included those. But then they shorted me by keeping the removable carpet mats. If these problems aren’t fixed, I’ll never buy another car from this dealership. I’ll badmouth the dealership to everybody I can get to listen, and I’ll make sure the Honda corporate offices know about this xxxxty sales service from this dealership. I don’t like it, but I can overlook the carpet mats, but I cannot overlook not getting my window sticker. That’s complete xxxxxxxx. More

by robdenny Verified Customer Verified Customer

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I trusted Honda of Fort Myers with my Jeep situation, but the process lacked transparency. I felt pressured, and the high interest rate added unnecessary financial stress to an already difficult experience. the process lacked transparency. I felt pressured, and the high interest rate added unnecessary financial stress to an already difficult experience. More

by meanttoberich Verified Customer Verified Customer

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I purchased a new Honda from this dealership in December. While the salesperson was initially polite, the overall experience was highly problematic and raises serious consumer-protection concerns. December. While the salesperson was initially polite, the overall experience was highly problematic and raises serious consumer-protection concerns. I spent a substantial amount of time negotiating pricing with the salesperson, believing we had reached an agreed-upon price. However, it later became clear that those numbers were effectively disregarded. The finance manager completely overrode what had been discussed and presented different pricing. Critically, these final numbers were not clearly disclosed or explained at the dealership. I only discovered the discrepancy after getting home and reviewing the contract documents from the flash drive provided. The final vehicle price was several thousand dollars higher than what had been agreed upon. When I contacted the dealership the following day to ask why the price differed, I was not given a clear or legitimate explanation. This lack of transparency, combined with undisclosed pricing changes, is deceptive, unethical, and borders on illegal business practices. There were also serious concerns regarding financing. The interest rate initially presented to me was extremely high. Only after I stated that I no longer needed the car did the rate suddenly decrease. This raises troubling questions about whether fair and accurate rates were intentionally withheld, which is unacceptable in a regulated consumer transaction. The level of customer service further reflected a lack of professionalism. The salesperson did not thank me for the purchase and did not walk me to the vehicle. In addition, he lost important paperwork that I specifically requested as part of the purchase process. This transaction left me feeling misled and taken advantage of. I still feel unsettled by the experience because it felt like being pressured, misinformed, and misled in plain sight. I did not expect this type of conduct from a Honda dealership, and it is deeply concerning that such parasitic practices continue to exist. More

by pts2102 Verified Customer Verified Customer

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Abe did a great job with saling the vehicle, but it took a long time to get the pricing where we needed it. But I would purchase here again. a long time to get the pricing where we needed it. But I would purchase here again. More

by christopherharris391 Verified Customer Verified Customer

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