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Justin Erwin
Justin Erwin at Tenvoorde Ford

Justin Erwin | Page 5

Service Advisor

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.5
124 Reviews
4.5

124 Reviews

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124 Reviews of Justin Erwin

December 12, 2024

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Employee Rating

Fairly quick service. However I had a recall due on my vehicle. They asked if they could complete it, which I agreed to. What they did not say was they were going to remov More

by wilkinson.kellyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 14, 2024

Tenvoorde Ford responded

Thank you, Kelly, for sharing your feedback. We sincerely apologize for the lack of clear communication regarding your recall service. We understand how this situation could be frustrating, and we appreciate you bringing it to our attention. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can address your concerns further and work toward a resolution. Your satisfaction is important to us, and we want to ensure a better experience moving forward.

December 11, 2024

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Employee Rating

Terrific service. Super friendly and accommodating. I very much enjoyed the experience and would highly recommend More

by BRIAN.IDALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Maddi Johnson, Tim Stueve

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Dec 12, 2024

Tenvoorde Ford responded

Thank you, Brian! We're thrilled to hear that you had a terrific experience at Tenvoorde Ford. We appreciate your kind words and your recommendation. We look forward to assisting you again in the future!

November 30, 2024

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Employee Rating

You Replaced defective tires that came with the purchase. But, you installed them on bent wheels that came with the car. How will this help with the vibration and wobble when driving? More

by harlanpotvin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dan Lochner

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Dec 02, 2024

Tenvoorde Ford responded

Hi, we’re very sorry to hear about the issues you’re still facing after the tire replacement. We’d like to take another look at your vehicle to properly address this problem. Please reach out to Kris Culhane at kculhane@tenvoordeford.com at your earliest convenience so we can schedule a follow-up and ensure everything is resolved to your satisfaction.

November 23, 2024

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Employee Rating

The service department was very helpful and professional. Nice waiting area with a fancy coffee machine. More

by lizzie.ishmael
Recommend Dealer
Yes
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Nov 26, 2024

Tenvoorde Ford responded

Hi Lizzie, thanks for the great feedback! We're thrilled that our service department was helpful and professional, and we're glad you enjoyed the waiting area and coffee machine. We appreciate you choosing us!

November 11, 2024

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Employee Rating

Everything went as smooth as it could that day. Everybody was friendly and the service was fast and done, right More

by dkintheoc63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Maddi Johnson, Tim Stueve

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Nov 11, 2024

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're glad to hear that everything went smoothly and that our team provided friendly and efficient service. We appreciate your trust in Tenvoorde Ford!

November 10, 2024

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Employee Rating

George was very knowledgeable and when had questions, went to great length to find the answers. More

by stadrian402
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Williams, George Hartley, Mike Warren, Jessica Corbin

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Nov 11, 2024

Tenvoorde Ford responded

Hi, Thank you for the kind feedback! We're glad George could assist you with your questions and provide the knowledge you needed. We appreciate you choosing Tenvoorde Ford!

October 13, 2024

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Employee Rating

They took care of an issue and figured how to use a warranty to cover it More

by gfierrofine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Maddi Johnson, Tim Stueve

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Oct 15, 2024

Tenvoorde Ford responded

Thank you for sharing your experience! We're glad to hear that our team at Tenvoorde Ford was able to resolve your issue and effectively utilize your warranty. Your satisfaction is our priority, and we appreciate your feedback!

October 12, 2024

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Employee Rating

Everyone was very polite - made car buying a nice experience. Made sure we had everything we needed and kept us informed on what was happening More

by onecentsmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Tenvoorde, Mike Asperheim, Barry Jensen, George Hartley, Mike Warren, Maddi Johnson, Tim Stueve , JAMES GEDDE, Dan Lochner

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Oct 15, 2024

Tenvoorde Ford responded

Thank you for your kind words! We're thrilled to hear that your car-buying experience at Tenvoorde Ford was pleasant and that our team kept you informed throughout the process. We appreciate your feedback and look forward to assisting you again!

October 10, 2024

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Employee Rating

I've always had wonderful services from your service. Always pleasant and helpful.They were incredibly receptive to my questions. More

by Kedir Ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Asperheim

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Oct 11, 2024

Tenvoorde Ford responded

Thank you for your kind words, Kedir! We're thrilled to hear that you consistently receive wonderful service from Tenvoorde Ford. Our team is always here to help and answer any questions you may have!

September 22, 2024

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Employee Rating

Good fair good fair good fair good fair good good good fair fair good good More

by ihunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Maddi Johnson, Tim Stueve

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Sep 24, 2024

Tenvoorde Ford responded

Thank you for the 5-star rating! We appreciate your support and look forward to serving you again at Tenvoorde Ford!

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