Justin Frey | Page 3

We were sold a Used Polestar SC60. We had intended to buy an extended range. It was frustrating because I had provided 2 stock numbers that we wanted to see. A polestar was swapped in We had intended to buy an extended range. It was frustrating because I had provided 2 stock numbers that we wanted to see. A polestar was swapped in place of the extended range. We did not catch it because it looked similar and was close in price. I am sure it was just an accident. Regardless, we got two spend two full days in the dealership and 6 hours in the car to get it rectified. More

by JIMLIPMAN Verified Customer Verified Customer

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Outstanding service. They listened to me and helped me achieve my goal. I am a happy customer. I felt they made sure I understood car operations and the leasing process They listened to me and helped me achieve my goal. I am a happy customer. I felt they made sure I understood car operations and the leasing process. I did not feel pressured but instead cared about as a customer. Customer service won in this purchase. More

by CSUEBSWEET Verified Customer Verified Customer

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Signed documents on 6/13. Tag and registration is still not complete and I’ve reached out to 3 individuals at the dealership with no response to the status of my registration Tag and registration is still not complete and I’ve reached out to 3 individuals at the dealership with no response to the status of my registration and tag delivery. Great communication until the documents were signed. 7/23 Just received more documents to be notarized for tag application processing. More

by msmith Verified Customer Verified Customer

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Great customer buying experience. It was easy to purchase the car and complete all of the paperwork, It was easy to purchase the car and complete all of the paperwork, More

by BRUCEOSTRY Verified Customer Verified Customer

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they found me a vehicle that was specked pretty close to what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership be what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership bent over backwards to give us a thorough training session when we asked for it. extra accessories were provided in a timely fashion. though not an issue for us I believe it would be helpful to staff to have appropriate direct Volvo participation in handling winter tire requests. it was tough for them to understand our needs in that regard, as a matter of fact I would like Volvo to contact me personally to discuss this issue. I live in the mountains with the driving through 1' to 2' of snow is common and all season tires do not fit the bill More

by JIM@TAHOECITYMARINA.COM Verified Customer Verified Customer

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was a no pressure experience every one was friendly and up front about the pricing up front about the pricing More

by MKING444 Verified Customer Verified Customer

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The staff at Niello Volvo were very professional and knowledgeable. I really enjoyed working with Niello and there was no pushy salesman feeling knowledgeable. I really enjoyed working with Niello and there was no pushy salesman feeling More

by TIM.S.YEE Verified Customer Verified Customer

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Not really sure who Justin was but Cole and Brian were great to work with. If Justin was at the front desk he was nice but really did not interact with him great to work with. If Justin was at the front desk he was nice but really did not interact with him More

by DEBBIE.LEACH01 Verified Customer Verified Customer

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Excellent buying experience. Quick in and out and no hassle. Excellent service. Would definitely buy from them again. Quick in and out and no hassle. Excellent service. Would definitely buy from them again. More

by TTLAI77 Verified Customer Verified Customer

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Everyone was great! Jess was super friendly and helped inform me about the features on the vehicle. Justin assisted with notifying when the vehicle arrived and finance o Jess was super friendly and helped inform me about the features on the vehicle. Justin assisted with notifying when the vehicle arrived and finance options. Brian in Finance was very informative on the process and was great! Truly, our experience with this dealership and staff was above and beyond what we were expecting! More

by KINGERSOLL22 Verified Customer Verified Customer

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