Justin Friedland | Page 8

I found this dealership to be above the standard when it comes to service and pricing. comes to service and pricing. More

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Very upset , because I was a dedicated customer for over 5 years now, First bought a Fiat Spider, rarely used it so I traded it in. I then bought brand new Grand Cherokee 2022 and after only 200 miles in 2- 5 years now, First bought a Fiat Spider, rarely used it so I traded it in. I then bought brand new Grand Cherokee 2022 and after only 200 miles in 2-3 weeks it was having major problems so I brought it back and I no longer wanted it. Being have spent just over 50k for it. I decided on spending close to another 20k and buying a Brand new 2022 Ram Laramie Hemi 5.7. I absolutely love the truck, after 1 year I put about 4,500 miles on it and decided to take it for 1st service, since I get 4 free in first 2 years. I also wanted my tires rotated so I do need to go back in another 2,500 miles. You would think after being a dedicated customer and what I went through getting a lemon Grand Cherokee and still staying with them and spending another 20k that they would at least take care of my tire rotation. But No they wanted to charge me $40 to rotate the tires and gave me a song and dance about why they would not do that for me. To me that is Very Poor customer service and satisfaction after buying a $70,000 truck and only looking to have tires rotated while I was there for my 1st oil change at 4,500 miles in 1st year. They would not do it and said sorry we will not do your tire rotation unless I pay for it. Maybe some may find that ok, but after what I went through with the Grand Cherokee ,they could have at least rotated my tires at no charge to keep a happy customer. I am not happy because of this and will have to go to a friends shop now to rotate them when I have time . It is not the $40 to do the rotation it is the principal of what I went through and I feel it would have been the right thing to do. So I find Lester Glenn just like all the other dealers , when I thought they stood above the rest for customer satisfaction , but apparently not . Once they get the sale they do not care about doing the right thing for its customers. I will no longer deal with them other than my free oil changes and then off to Pine Belt or another dealer when I trade it in next time around since it seems Lester Glenn is not any better than the rest of them , when for years I thought they were better than the rest. It is a principal thing and nothing more. Do the right thing or lose a dedicated customer. So they chose to no care about what I had to say and like I said earlier just throw me a song and dance about $40 So I rate them 2 stars . Funny how they take your money and soon as they get the sale they could care less about keeping a customer satisfied . More

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They were amazing here. They help you with all your needs, they made the process easy and stress free, I would recommend this dealer for purchasing a jeep They help you with all your needs, they made the process easy and stress free, I would recommend this dealer for purchasing a jeep More

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Justin is an awesome sells man! !! I was so nervous getting my car and he help me out and made me feel comfortable!! Thank you JUSTIN ! !! I was so nervous getting my car and he help me out and made me feel comfortable!! Thank you JUSTIN ! More

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Justin and the whole team were amazing and patient with the whole process and made it a smooth and awesome purchase the whole process and made it a smooth and awesome purchase More

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If you are looking for a new or used vehicle talk to Justin, Bought a Ram two years ago and love my Truck. Will definitely be back for more next truck also Justin, Bought a Ram two years ago and love my Truck. Will definitely be back for more next truck also More

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Now with my 4th Jeep purchase in the last few years Justin and the dealer has been nothing but upfront, courteous and customer service oriented. Highly recommend! Justin and the dealer has been nothing but upfront, courteous and customer service oriented. Highly recommend! More

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Justin was great love my dodge. Couldn’t ask for a better salesman. Way to go. salesman. Way to go. More

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Justin Friedland and the entire crew at Lester Glenn were amazing! My wife, brother in law and I all purchased vehicles through Justin on Christmas Eve! His attention to detail and knowledge made the process amazing! My wife, brother in law and I all purchased vehicles through Justin on Christmas Eve! His attention to detail and knowledge made the process totally enjoyable and super fast! More

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This dealership was the best! No pressure my salesman listened to my needs and wants, didn’t try to sugarcoat anything! He helped in everyway possible! Didn’t spend hours and hours waiting! listened to my needs and wants, didn’t try to sugarcoat anything! He helped in everyway possible! Didn’t spend hours and hours waiting! More

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