Justin Hagen | Page 15

Sue provided an exceptional car-buying experience for my husband and me, especially considering our hectic schedule and the challenge of bringing along an 8-year-old. From the moment we arrived, she took ev husband and me, especially considering our hectic schedule and the challenge of bringing along an 8-year-old. From the moment we arrived, she took everything in stride, making the process remarkably easy and enjoyable. Sue's approach was refreshingly low-pressure, allowing us to explore our options without feeling rushed. Her personable and relatable demeanor made it easy to connect with her, which significantly enhanced our experience. What truly stood out was the dedication of the entire team. On a late Friday afternoon, they came together to ensure that our car was ready for pick-up the next day. This included a technician staying late just to accommodate our child’s eagerness to drive away with our new vehicle instead of waiting until Monday. Overall, Sue exemplifies what great customer service should be—professional yet friendly, and always willing to go the extra mile. I highly recommend her for anyone looking to buy a car! More

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The dealership was very nice and sue was very helpful and helped me get a great car. helped me get a great car. More

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John was great to work with and understood our needs and did a great job facilitating our purchase! Thanks John did a great job facilitating our purchase! Thanks John More

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Endre was the absolute best to work with! He helped us pick the car and everything was clear, transparent, and moved quickly (which we wanted). I’m thrilled with the purchase and will certain He helped us pick the car and everything was clear, transparent, and moved quickly (which we wanted). I’m thrilled with the purchase and will certainly be going back to see Endre for the next one too! More

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Gene was very easy to work with and could answer all my questions efficiently. The entire staff was professional and patient from start to finish which is why I bought my business back to Mercedes questions efficiently. The entire staff was professional and patient from start to finish which is why I bought my business back to Mercedes More

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Gene made buying this car the easiest purchase I've ever made! He was very patient helping me learn about my new car and a great teacher. Would highly recommend buying a car from him. / made! He was very patient helping me learn about my new car and a great teacher. Would highly recommend buying a car from him. / More

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Great service. John is knowledgeable snd friendly. I really appreciate the smooth transaction. Thank you John is knowledgeable snd friendly. I really appreciate the smooth transaction. Thank you More

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Boris was courteous and friendly and most importantly made us feel comfortable by answering our questions honestly and completely. The entire experience was and continues to be exceptional. We would defi made us feel comfortable by answering our questions honestly and completely. The entire experience was and continues to be exceptional. We would definitely recommend Boris and Sears to our friends. More

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Boris did a great job throughout the entire process. We were looking for a new car, and he answered all our questions while we were at the dealership and then followed up as needed to wrap up the detail We were looking for a new car, and he answered all our questions while we were at the dealership and then followed up as needed to wrap up the details. He and the team made the process enjoyable, professional, and efficient.. More

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Have been a customer with Sears for over 15 years. Have both bought and serviced vehicles. Endre Bacsa provided exceptionally good service in this purchase transaction from start to finish. The purcha Have both bought and serviced vehicles. Endre Bacsa provided exceptionally good service in this purchase transaction from start to finish. The purchase involved acquiring a highly reliable used SUV and then shipping it to an out of state family member in a remote location. He greatly assisted in the timely selection, purchase and shipping with both careful and thoughtful attention. He is a highly valuable credit to the team and the reason we will continue to rely on Sears for top service on our vehicle purchases and servicing. Nice work Endre! More

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