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Justin Harmon
Justin Harmon | Page 6
Ford Service Manager
City Automall Ford
3040 E Business 30
Columbia City, IN 46725
77 Reviews
77 Reviews
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77 Reviews of Justin Harmon
Verified Customer
August 10, 2023
October will be 8 years coming to City Ford service. Rob does an outstanding job! He is so knowledgeable and always give great, honest service. Better keep him around!! Rob does an outstanding job! He is so knowledgeable and always give great, honest service. Better keep him around!! More
by John L
August 08, 2023
Service center was excellent but salesman Joe Payton turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the servi turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the service department seemed to know that and agreed with me on what Joe Payton originally said. When I test drove the vehicle I heard what I thought was a front brake issue when I turned the wheel and applied the brakes. Joe said it was probably some rust on the rotors from having sat a while and if it was an issue, I could could come back to the service department and they would 'take care of me.' When I did service was going to CHARGE ME! Then service was with me in front of Joe Payton, and he insisted it was the back brakes and he knew xxxx well it was the front!! He turned on me. Once gone over and repaired by the service department, they informed me that the back brakes were in good shape. Joe didn't 'forget' this. It happened on our test drive when I turned the front wheels and applied the brakes. You have an excellent service department there and I plan to come back for the periodic upkeep and repairs of my 2019 Transit. As far as old Joe goes? Its probably time to hang up his misleading sales pitch and retire. I'm extremely disappointed in the guy. ALSO, his friendliness turned off after the sale too. He was short, curt and quite frankly, rude. He didn't even tell me that the truck had been wrecked until I decided to go ahead and try to get approved and was filling out paperwork. 'Its all been totally redone', he said. Its been inspected by the dealership. Was ready to go. Bull! In 2 days of having it the oil change warning came on. The front brakes were bad AND IT NEEDS A TUNE UP! The guy is deceptive for his commission. NOT COOL. 👎👎👎 SERVICE: ⭐⭐⭐ EXCELLENT. James Santolino (219)379-2193 www.jimstjames.com More
by James Santolino (Jim St. James)
Other Employees Tagged: Tyler Armbruster , Joe Payton
August 03, 2023
Love this place! Everyone is awesome and super friendly, helpful and passionate! If your looking to buy or have your car serviced this it the place. Everyone is awesome and super friendly, helpful and passionate! If your looking to buy or have your car serviced this it the place. More
by G-Money
Other Employees Tagged: Travis Nichols, Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless, Blake Byerly , Dalton Birk, Robert Lonsbury
August 01, 2023
considering the fact I am probably blacklisted at every Ford dealer in the Fort Wayne area, just you letting me on your property is a blessing - service department is excellent and oil change was smooth an Ford dealer in the Fort Wayne area, just you letting me on your property is a blessing - service department is excellent and oil change was smooth and professional - thank you. More
by racketclub
Other Employees Tagged: Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless , Robert Lonsbury, Christian Mulder, Nichole Rider
July 24, 2023
The guys at the service desk are the best in the business. I would not take my F-150 anywhere else. business. I would not take my F-150 anywhere else. More
by BOBBRANDT267
Other Employees Tagged: Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless , Robert Lonsbury, Christian Mulder, Nichole Rider
July 21, 2023
I have always had a great experience with the service department. Rob is always on top of everything. department. Rob is always on top of everything. More
by lnnagfam
Other Employees Tagged: Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless , Robert Lonsbury, Christian Mulder, Nichole Rider
July 12, 2023
Happy, so far with the sound of his truck. Just wish the Scheduling Clerk would have listened when I said the FORD SIDE! Just wish the Scheduling Clerk would have listened when I said the FORD SIDE! More
by SHERYLEAULD
Other Employees Tagged: Amanda Sickafoose, Karlea Cook , Robert Lonsbury
June 26, 2023
Ty was very professional! Not pushy with the sale. Worked very well with me. I would be honored to do business with him again. Not pushy with the sale. Worked very well with me. I would be honored to do business with him again. More
by Wardsheatingandcooling
Other Employees Tagged: Ty Preston, Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless , Robert Lonsbury, Christian Mulder, Nichole Rider
June 22, 2023
I really appreciated City Ford getting my truck in and repaired quickly. Always great to work with City Ford. repaired quickly. Always great to work with City Ford. More
by smgooding
Other Employees Tagged: Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless , Robert Lonsbury, Christian Mulder, Nichole Rider
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