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Justin Hergenroeder
Justin Hergenroeder, Parts & Service Manager, Cochran Volkswagen South Hills
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Justin Hergenroeder

Parts & Service Manager

Cochran Volkswagen South Hills

2755 West Liberty Avenue
Pittsburgh, PA 15216

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Dealership Experience

7 yrs, 10 mos

Industry Experience

25 yrs, 2 mos

3 Reviews of Justin Hergenroeder

February 05, 2018

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"paid over $1,000; issue was not fixed"

- rachelrose

By far the worst customer service I've ever experienced. Took my VW Jetta in because the engine light was on and the car was puttering. We were going to junk it, as it has over 150,000 miles on it and it is only worth $250. They assured me the car was in good condition and only needed a few things replaced. I paid $1,000 to have the coil packs replaced and a few other things. Two days later while driving, the engine light comes back on and car is puttering (same issue). After spending $1,000, I took it back and asked if they could diagnose the problem (they never fixed the original issue). Said they would have to charge me another $100 to diagnose it. When I told them I did not want to put another cent into it without knowing what was wrong, they offered to buy the car from me. What a slap in the face. I went to the dealership in person and asked to speak with the manager to see if they could diagnose the issue free of charge, and THEY SAID I COULD NOT SPEAK WITH THE MANAGER. Worst customer service I have ever dealt with in my life. I will never, ever buy another Volkswagen, because I cannot stand to work with their representatives. I will be calling news stations and am considering contacting the Better Business Bureau.

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No

Other Employees Tagged: Michael Hecker, Mark Hollander, Mike Dixon

October 04, 2017

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"Horrible"

- Joshua J Butler

I took my jetta here for a simple dignostic.no care was taken with my vehicle.the protective shield is held on by 8 screws,they put 3 back in.Not only just 3,but they were different screws the thread pitch was completely different yet the forced them through anyway ruining the clips.if you love your vw dont let these people touch it.

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No

Other Employees Tagged: Michael Hecker

September 13, 2017

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"Reckless service management"

- Abdukhamid Abduhamid

I took my Volkswagen Passat to the service department of Cochran Volkswagen in 2755 West Liberty Ave Pittsburgh, PA 15216. The reason why I took my car is that I had engine light on. Service advisor: 996906 Michael Hecker made a call to me and said that Ignition Coil and Sparks Plugs should be replaced in the car in order to turn off the engine light. I agreed and he did the service for $513.78 (USD). After 48 hours the engine light turned on again, I called them and they asked to bring the car. Then, they checked the car and Michael told me that engine light would not turn on again. Then, next day the same thing happened, I already took the car to them three times. I talked with the service manager: Justin Hergenroeder and he says that he cannot do refund and he asked to bring the car to the dealership one more time. Yesterday, 996906 Michael Hecker made a call and he asked another $750 for turning off the engine light. I already paid $513.78 for this service which was required to fix the problem. It means that they did a wrong diagnosis in the beginning for my car and charged money for that wrong diagnosis. I have a right to claim for my money back. But, a service management of this dealership do not care about this and they are denying that they did a mistake. It's a huge shame that reckless people like them are representing a brand and company like Volkswagen which plays important role in the Auto industry. I ask all friends to continue this with hashtags #MichaelHeckerOUT #JustinHergenroederOUT so they won't do these morale damages to other people.

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No

Other Employees Tagged: Michael Hecker

Sep 27, 2017

Abdukhamid Abduhamid responded

Dear Sir/Madam, There is nothing to do with 160k+ mileage, the problem is that you did a wrong diagnosis for a check engine light and you charged me over $500 for this wrong diagnosis. The engine light came back next 48 hours and I had to take my car to you 3 times until you confessed there was a different problem which I should pay another $800. If you informed that a total cost of repairing the car would be over $1300, I might not do it with you, and I would find something alternative. Then, when I asked to refund my money for this mistake, I was refused by your dealership. There was a mistake by your employees who I mentioned earlier. But you have denied to accept it. I want these kind of moral damages would not happen with other people. Therefore, I decided to make my voice heard. Best regards, Hamid!

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