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Justin Madison
Justin Madison at Toyota of Des Moines

Justin Madison | Page 80

ASM

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.7
962 Reviews
4.7

962 Reviews

Write a Review

962 Reviews of Justin Madison

November 24, 2023

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Employee Rating

It was clean and the service was done faster than anticipated. All work was done as planned. More

by lisnicben
Recommend Dealer
Yes

Other Employees Tagged: Justin Madison

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Nov 27, 2023

Toyota of Des Moines responded

We're glad that you were satisfied with the speed and accuracy of our work. Your satisfaction is our top priority, and we're committed to providing you with exceptional service every time you visit Toyota of Des Moines. Thank you for your feedback!

November 24, 2023

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Employee Rating

Good service. Labor and overall costs very expensive. 2,000 for 60,000 service plus brake pads seems excessive. More

by paul.jabour
Recommend Dealer
Yes

Other Employees Tagged: Justin Madison

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Nov 27, 2023

Toyota of Des Moines responded

Thank you for your feedback. We understand your concern about the cost of the service. We strive to provide our customers with competitive pricing, and we will review your feedback to see if there are any areas where we can improve. Thank you for choosing Toyota of Des Moines!

November 21, 2023

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First time there and very pleasant Justin was very helpful and the service was done in a timely manner More

by Sirkc74
Recommend Dealer
Yes

Other Employees Tagged: Justin Madison

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Nov 22, 2023

Toyota of Des Moines responded

Thank you for sharing your positive experience at Toyota of Des Moines. We are delighted to hear that you had a pleasant first visit and that Justin was able to assist you promptly and effectively. Thank you for choosing us and we look forward to your return!

November 19, 2023

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Justin did an excellent job explaining everything we needed to have done. The pricing was upfront, and consistent with what I paid for in the end. More

by danasimbro
Recommend Dealer
Yes

Other Employees Tagged: Justin Madison

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Nov 20, 2023

Toyota of Des Moines responded

We are committed to providing excellent customer service, and we are always happy to hear that we are meeting our goals. Thank you for choosing Toyota of Des Moines, and we look forward to serving you again in the future.

November 18, 2023

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I have loved Toyota for years. However, your service department leaves much to be desired. We are so disappointed in that area. We only go to Toyota to service our vehicle but afte More

by vancleavegc
Recommend Dealer
No

Other Employees Tagged: Justin Madison

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Nov 20, 2023

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We would like to hear more about your recent visit and see if we can work towards a solution. Please contact our General Manager, JP Phillips at your earliest convenience.

November 17, 2023

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Every time I bring a vehicle out Justin always takes great care of me and our vehicles thanks for everything. More

by Billy.estes
Recommend Dealer
Yes

Other Employees Tagged: Justin Madison

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Nov 20, 2023

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience with us. We are so glad to hear that Justin has consistently provided you with exceptional service. Thank you again for your loyalty and support. We look forward to serving you again soon.

November 16, 2023

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The dealership is great. My car issues are usually resolved very professionally & expertly. I am generally respected as a customer. More

by LARRYLINDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 17, 2023

Toyota of Des Moines responded

Thank you for your kind words and 5-star review! We are thrilled to hear that you have consistently had positive experiences at Toyota of Des Moines. Have a great day!

November 16, 2023

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Ian did a great job diagnosing the issue in my 2017 Toyota Tacoma. He went above and beyond to contact the warranty making sure it was covered before work began. In the end my truck was fixed in a time More

by Tyler G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

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Nov 17, 2023

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience with our service department! We are so glad to hear that Ian was able to quickly and accurately diagnose the issue with your 2017 Toyota Tacoma. Tyler, we look forward to serving you again in the future!

November 10, 2023

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Good customer service! ! Very professional and get the job done quickly. I’ve been coming here since 2006, bought 6 cars from them. More

by Carolyn Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JP Phillips, Ian Davis, Jon Doering, Emily Wagner , Colton Powers, Robert Schulz

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Nov 13, 2023

Toyota of Des Moines responded

We greatly appreciate the detailed review, Carolyn! Thank you so much for taking the time to leave us wonderful feedback. It's great to hear that the team embodied our values. We aim to make each and every visit to Toyota of Des Moines an enjoyable one. That's why we work to ensure a great shopping experience. Again, thank you very much for your review, and we'll be looking forward to your next visit. Take care!

November 10, 2023

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Employee Rating

I really appreciated being able to leave my car over night to get worked on the next day. The issue was found and resolved super quick and efficiently. More

by cassiebrokaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

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Nov 10, 2023

Toyota of Des Moines responded

We do our best to make the process as easy and stress-free as possible. We are so glad to hear that you appreciated being able to leave your car overnight and that the issue was found and resolved quickly and efficiently. Thank you for servicing your vehicle at Toyota of Des Moines!

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