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Justin Madison
Justin Madison at Toyota of Des Moines

Justin Madison | Page 81

ASM

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.7
962 Reviews
4.7

962 Reviews

Write a Review

962 Reviews of Justin Madison

November 09, 2023

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Employee Rating

Easy to drop off car and wait for car maintenance to be completed. Explain condition of car in simple terms. More

by slmcgaffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2023

Toyota of Des Moines responded

Thank you for taking the time to leave us a review! We're glad to hear that dropping off your car for maintenance was easy for you and appreciate your patience while we worked on it. Our goal is to provide a convenient experience for our customers, so we're happy to know that we achieved that with you. Visit us again soon!

November 09, 2023

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Employee Rating

Quoted one price 2 weeks prior, charged $34 more after service. Wrong. Stand by your quote. More

by bjhickok18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 09, 2023

Toyota of Des Moines responded

We do our best to offer as much upfront pricing as possible but as we see issues arise pricing may have to be adjusted. If you would like to discuss this further, please contact our General Manager, JP Phillips.

November 08, 2023

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Employee Rating

I'm very happy. Thank you for your acceptable cars, Toyota is the car of my heart More

by Niaz Mohammad
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

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Nov 09, 2023

Toyota of Des Moines responded

Thank you for your positive feedback and for your loyalty to Toyota. We hope to see you again at Toyota of Des Moines!

November 05, 2023

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Employee Rating

The employees were polite, professional, and friendly. Some will even go the extra mile to help a customer out. More

by Ronin1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis , Colton Powers

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Nov 06, 2023

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about our employees. We are incredibly proud of our team members and their dedication to providing exceptional customer service. We appreciate your business and look forward to serving you again soon!

November 04, 2023

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Employee Rating

I was extremely impressed by the service! All the staff were beyond courteous. I really enjoyed the transparency and honesty of work done. As I left the dealership, I thought based on the ser More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry, Jon

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Nov 06, 2023

Toyota of Des Moines responded

Thank you for taking the time to share your wonderful experience at our dealership. Your positive feedback is truly heartwarming and motivates us to continue providing exceptional service to our valued customers. We hope to see you again in the future!

November 02, 2023

Dealership Rating
Employee Rating

I really like the service review video. Very helpful to actually see what was done. Always professional at Toyota Service. Not cheap but always well done. More

by galenredshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2023

Toyota of Des Moines responded

We are so glad to hear that you found our service review video helpful. We know that it can be difficult to understand what is being done to your car when it is in the shop, so we wanted to create a way for our customers to see the work being done firsthand. Thank you for the 5-star review!

November 02, 2023

Dealership Rating
Employee Rating

Excellent service as always. Been driving Toyotas for years and effortless service is partly why. More

by lnengel29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner

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Nov 02, 2023

Toyota of Des Moines responded

We are always happy to deliver excellent service! We appreciate your feedback, and we will continue to work hard to earn your trust and business for many years to come. Have a great day!

November 01, 2023

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Employee Rating

Always personable, on time or ahead of schedule and advice and work is always impeccable. Justin was terrific! More

by ffocus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2023

Toyota of Des Moines responded

We appreciate your feedback, and we are proud to have Justin on our team. We're glad to hear you had a nice service experience. We look forward to serving you again in the future at Toyota of Des Moines!

October 28, 2023

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Employee Rating

Easy drop off and pick up. Appreciate the text and video updates. Friendly staff. Expensive but that’s not the staff’s fault. More

by MLine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 30, 2023

Toyota of Des Moines responded

Thank you for your review! We hope that you continue to choose Toyota of Des Moines for your service and repair needs. If you have any questions or concerns, please do not hesitate to contact us. We are always happy to help.

October 26, 2023

Dealership Rating
Employee Rating

Very good service, have been very satisfied whenever I went in for service. I would definitely recommend them. More

by jwymer1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis

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Oct 30, 2023

Toyota of Des Moines responded

Thank you so much for your positive review of our service department! We are so glad to hear that you have been satisfied with the service that you have received. Have a great day!

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